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<pre>Array ( [var] => cut_url ) </pre> Resume for Rebecca T. for Manager / Supervisor / Team Leader / Hotel & Lodging in Naturena, South Africa. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #8QTFIEYZQ
 

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Resume for Rebecca T. for Manager / Supervisor / Team Leader / Hotel & Lodging in Naturena, South Africa




Occupation: Manager / Supervisor / Team Leader Industry: Hotel & Lodging
Country: South Africa City: Naturena
State: Gauteng ZIP: 2095



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PERSONAL DETAIL
CANDIDATE NAME REBECCA MOTATSO T.
MARITAL STATUS MARRIED
LANGUAGE PROFICIENCY TSWANA / ENGLISH / AFRIKAANS
PRESENT RESIDENTIAL AREA GAUTENG
CELL NUMBER /
EMAIL ADRESS
EDUCATION
Schooling:
Matric Herman Thebe High School
Other Qualifications:
Management Integrated leadership Principles Program – Pretoria Technikon
Diploma: Front Office, Cookery and Catering – Ga Rankuwa Hotel & Catering
School
Diploma in Public Relations – Damelin Management School
Other Courses:
THETA National Qualifications NQ Generic Health, Hygiene and Safety
NQ Level & Front of House
NQ Generic Customer Service
NQ Level Development and Responsibility
Courses – continued:
Sun City Learning Resources Attitude for Success
Manage Time
Organise for Success
Sell it to Me
The Dreaded Appraisal
Personal Time Management
Getting the Work Done
Report Writing
Harvard Business School High Performance Management
Teams that Work
Yes! The Interactive Negotiator
Coaching
Managing Groups for Activity
Managing Across Difference
Realizing Change
Service Success
Computer Literacy: Opera, Fidelio, MS EXCEL, WORD, POWERPOINT
Internet & email
SHORT WORK HISTORY
EMPLOYER LAST POSITION
SOUTHERN SUN O.R.TAMBO FRONT OFFICE MANAGER /ACTING ROOMS DIV
FROM FEB TO DATE
PARK HYATT FRONT OFFICE MANAGER
FROM MAY ’ TO Feb
SUN INTERNATIONAL – SUN CITY RESORT ASSISTANT FRONT OFFICE MANAGER
RESORT LIAISON OFFICER
GUEST RELATIONS OFFICER
FROM JUN ’ TO APR ’
EXPERIENCE
SOUTHERN SUN O.R.TAMBO
• Star with Bedrooms
• Restaurant, Bar and Inroom Dining
• Conference/Banqueting facilities
FRONT OFFICE MANAGER
Ensure that guest service is up to standard in Reception, Switchboard, Concierge and Drivers
Maximise occupancy
Manage Front Office staff in respect of selection, performance and training
Supervision and control of all guest service and administration in the Front Office Department
Review management handover on daily basis
Maintain the highest standard of customer service
PARK HYATT
• Star with Bedrooms
• Restaurants, Bar and Inroom Dining
• Conference/Banqueting facilities with a Ballroom, Meeting Rooms and
Boardrooms
Commenced employment in the position of Assistant Front Office Manager, promoted to the position of
Front Office Manager.
Front Office Manager:
Supervise the smooth running of the Front Office Department i.e. Front Desk, Concierge, Business
Centre, The Peak Health spa and Regency
Liaise with reservations to ensure the proper market mix, inventory and
rate management achieving the maximum room rate
Ensure guest history record are accurately maintained and all returning
guests are preregistered and welcomed according to guest recognition
program
Assist in the preparation of the Departmental Budget and ensure that the
department operational budget is strictly adhered to
Cost control.
Hyatt – continued:
Assistant Front Office Manager
Supervise the setting up and control of all group arrivals and accounting requirements
Ensuring efficient guest arrival and departure in keeping with the Hyatt’s
standards and procedures
Assist the reservations Manager in the preparation of room occupancy
forecast.
SUN INTERNATIONAL – SUN CITY RESORT
Held the following positions:
Assistant Front Office Manager – Sun City Hotel *, Rooms / – /
Supervise the smooth running of front Office
Check all daily reports
Control revenue
Guest satisfaction
Problem handling
Feedback to front Office Manager and Rooms division Manager
Resort Liaison Officer / – /
Holistic development and all managerial dimensions
Exposure and multiskilling across all functional areas
Full understanding of operational and functional areas
Assisted in the training of Front office, Concierge and Guest relations
staff for the opening of the Zambezi Sun and Royal Livingstone in Zambia
Guest Relations Officer / – /
Responsible for all VIP’s and celebrities on the resort
National and International Media visits
Receptionist – Sun City Hotel / – /
OTHER INFORMATION
Sun International – Sun City Resort:
ND Commis – Lost City Banqueting Kitchen / – /
Cook – Sausage King / –
/

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