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<pre>Array ( [var] => cut_url ) </pre> Resume for Jim M. for Manager / Supervisor / Team Leader / Hotel & Lodging in Amsterdam, New York. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #CP2PQ5S9V
 

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Resume for Jim M. for Manager / Supervisor / Team Leader / Hotel & Lodging in Amsterdam, New York




Occupation: Manager / Supervisor / Team Leader Industry: Hotel & Lodging
Country: United States City: Amsterdam
State: New York ZIP: 12010



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JAMES H. M.

Midline Road Amsterdam, NY  
 
 
 

Hospitality Management

Revenue Manager Operations Director Director of Housekeeping Director of Guest Services

Corporate Trainer Front Office Manger Senior Manager AGM 

Retail Management

Deli Manager Trainee Bookkeeper Senior Team Lead Store Trainer Price Accuracy Team Lead

Guest Service/Cash Office Team Lead Grocery Team Lead Store Manager 

Dynamic hospitality and retail executive management professional with impressive career of progressive and sustainable results in retail and hospitality operations. Ensure success in guiding diverse operations, articulating and executing strategic corporate vision for goal achievement. Excelled in previous positions to achieve steady advancement into more demanding roles. A Talent for successful recruitment practices as well as developing crossfunctional staff into topperforming, cohesive teams and a highly competitive and passionate selfstarter with exceptional organizational skills and problemsolving talents.

Core competencies include:

  • Corporate & Field Experience
  • LowMedium Volume Store Responsibility
  • Largesized Team Management
  • Corporate Training and Development
  • Exceptional Organizational Skills
  • Retail Operations Excellence
  • New Store Startups & Openings
  • Best Practices & Policy Development
  • Sales and Catering Management
  • Exceptional Customer/Guest Service
  •  

    Professional Experience

    Queensbury Hotel

     
  • November – Present, Revenue & Front Desk Manager
  •  

    I’m responsible for optimizing the hotel’s sales revenue by maintaining property inventory and rates via hotel website and party sites as well as working with the Director of Sales on group blocks and group rates based on history and current/forecasted rooms sold.  I also take part in determining budget and strategy and I’m accountable for implementation and for pricing strategy, optimizing inventory and forecasting.  I’m also responsible for the daily management of the front desk and ensure all group and nongroup reservations/guests have a smooth checkin and checkout and that they have a great experience while staying at the hotel.

    Holiday Inn Albany on Wolf Road

  • June – July , Director of Operations – Albany, New York promotion
  • April – June , Director of Housekeeping – Albany, New York
  • Drive overall housekeeping, laundry, engineering and pool operations consisting of team members, supervisory team, housekeeping manager and chief engineer. Propel smooth activities in areas of daily hotel operations, information technology, human resource functions, training and guest services while maintaining and improving the physical hotel which includes: guest rooms, , square feet of event space, pools, fitness center, restaurant and lounge. Facilitate overall job satisfaction and growth of department team members by serving as an effective and approachable coach, mentor, and leader. Coordinate with other departments to ensure the cleaning schedule and preventive maintenance is completed on time.  Ensure all policies, procedures and brand standards are upheld in all areas of the operations departments per IHG standards, state and local law and our management company standards and our current IHG Brand inspection score is .%.  As a member of the Executive Operations Committee, part of my responsibilities is budgeting for Housekeeping and Engineering, profit and loss statement and capital planning for the property as well as creating and implementing policy and procedural changes for the hotel and onsite project manager. {Position was eliminated in July due to the economy}

    Six Flags Great Escape Lodge and Indoor Waterpark

  • March – April , Executive Housekeeper – Queensbury, New York
  • Drive overall housekeeping and laundry operations consisting of employees and suites, restaurants, , square feet of event space, fitness center, spa and a , square foot indoor waterpark. Propel smooth activities in areas of daily operations, human resource functions, and guest services. Facilitate overall job satisfaction and growth of department team members by serving as an effective and approachable coach, mentor, and leader. Ensure all policies and procedures are upheld in all areas of the housekeeping department and responsible for budgeting, maintaining inventory levels and P&L statement.

    Hannaford Supermarkets

  • – March , Deli Manager Trainee promotion – District
  • – , Bookkeeper promotion – Niskayuna, New York
  • – , Service Center Associate – Albany, New York
  • As bookkeeper was responsible for the daily reconciliation of store funds and preparing reports for management regarding the profit generated by store sales.  Daily deposits, journal entries and cashier audits along with billing of all outside accounts and applying payments for uptodate balances.  As a Deli Manager Trainee I was responsible for department schedules, monthly inventories, P&L statement review, ordering, coaching and counseling and interviewing for new team members.

    James H. M.                        Page of

    Target Stores

  • – May , Senior Team Leader & Price Accuracy Team Lead promotion – Niskayuna, New York
  • November – , Guest Service Team Leader – Niskayuna, New York
  • Provided leadership and direction for the front end, guest service, cash office and price accuracy team for the store. Improved pricing accuracy within the store and provided support to other Price Accuracy Team Leads for the district and helped them increase their overall accuracy. Analyzed weekly pricing reports and overall store expenses and reported to the store manager on ways of improving operating expenses.  Was scheduled as manageronduty and was responsible for opening and closing and overall operations of a million dollar store in the absence of the store manager and assistant store managers.  Was responsible for covering the position of hardlines manager, human resources manager and guest service manager in the absence of the assistant store manager who held those positions.  Also, I was the store trainer and was responsible for the overall training in the store and was considered the expert for all positions and the expert for pricing and food service for the district. 

    Additional Experience:

    Crowne Plaza Hotel and Conference Center Guest Rooms – Full Service

  • – , Director of Guest Service – Albany, New York
  • Cendant Corporation

  • – , Corporate Revenue Technology Training Specialist – Parsippany, New Jersey
  • Sheraton Hotel and Conference Center Guest Rooms – Full Service

  • – , Front Office Manager – Saratoga Springs, New York
  • Rite Aid Pharmacy

  • – , Store Manager – Johnstown, New York
  • Holiday Inn Guest Rooms – Full Service

  • – , Senior Manager AGM Promotion – Johnstown, New York
  • – , Front Desk Agent – Johnstown, New York
  • Northampton Diner

  • – , Family Owned Restaurant – Mayfield, New York
  •  

    Education

  • – New York State Department of Licensing, Albany, New York – Licensed Real Estate Salesperson
  • – The National Registry of Food Safety, Orlando, Florida – Food Safety Manager
  • – International Correspondence School, Scranton, Pennsylvania – Hotel/Restaurant Management
  • – VoTec, Johnstown, New York – Business and Bookkeeping
  •  
     
     
     

    Technology

  • Microsoft Office //
  • Windows all operating versions
  • Server and IT Knowledge
  • Springer Miller, HSS, MSI and Opera
  • Hiro/Holidex
  • Lodgenet
  • Delphi Sales Management
  • Micros and Digital Dining
  • ADP/TimeSaver and Kronos
  •  

    Achievements

  • & Target Stores – Great Team Hero
  • Starwood Hotels and Resorts – Commendation for Exceptional Guest Service
  • Sheraton Hotel and Conference Center – Manager of the Quarter
  • & Holiday Hospitality Corporation – PlusPerformer for Exceptional Guest Service

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