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<pre>Array ( [var] => cut_url ) </pre> Resume for Manar E. for Manager / Supervisor / Team Leader / Hotel & Lodging in Ain El Aouda, Morocco. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #PHACYCNH7
 

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Resume for Manar E. for Manager / Supervisor / Team Leader / Hotel & Lodging in Ain El Aouda, Morocco




Occupation: Manager / Supervisor / Team Leader Industry: Hotel & Lodging
Country: Morocco City: Ain El Aouda
State: Rabat-Sale-Zemmour-Zaer ZIP: 00000



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Manar E. Tel: Email: OBJECTIVE_______________________________________________________________________________ A career with a progressive organization that will use my education, skills, abilities and experience in an executive capacity, where I can effectively contribute to the establishment and where there is potential for further development. EDUCATION______________________________________________________________________________ * / Imperial Hotel Management College, Vancouver, Canada Executive Hotel Management Diploma Hospitality Management Diploma from the American Hotel & Lodging Association Rooms Division Management Specialization Certificate Kiwi Collection International Luxury Hospitality Training Workshop Certificate Squirrel Point of Sale Basic Operation Certificate * August May Swiss Hotel Management School, Caux/Montreux, Switzerland Courses taken; Business Communications, Food Production and Theory, Wine and Bar, Accounting, Sales and Marketing, Food and Beverage, and Computer Studies. * The Rabat American School, Morocco High School Diploma * Other Certifications: Sales and Marketing with Honors AHLA Hospitality Facilities Management & Design AHLA Managing Hospitality Human Resources AHLA Supervision in the Hospitality Industry AHLA Managing Technology in the Hospitality Industry AHLA International Hotel Management AHLA Understanding Hospitality Law with Honors AHLA Food & Beverage Management AHLA Managing Front Office Operations AHLA Housekeeping Management AHLA Basic Hotel & Restauration Accounting AHLA EXPERIENCE, HOTEL & HOSPITALITY___________________________________________________ * December May Mafraq Hotel, Abu Dhabi, UAE Branding & Marketing Manager PreOpening rooms * Collaboratively develop then execute the positioning, pricing, communications, PR, marketing and launch strategies of the Mafraq Hotel. * Coordinate activities of specialists in production, sales, advertising, promotion, research and development, marketing research, purchasing, distribution, package development. * Conceptualize, produce and enforce the visual identity for a Mafraq Brand and related products. * Ensure that all branded materials express the most effective and recognizable company message. * Create catalogues, brochures, and other direct mail pieces from start to finish. * Coordinate activities of brand positioning of the products. * Research and determine product weaknesses and areas to be modified. * Work closely with sales team to ensure that brand values and image are followed. * Research consumer markets, monitoring market trends and identifying potential areas in which to invest, based upon consumer needs and spending habits * Overseeing the production of adverts, newspaper and magazine advertisements, direct mail packs, email campaigns, websites, exhibition stands, tradeshows and liaising with consultants and printers. * Checking marketing copy. * Supervising the sign off of marketing literature and campaigns, liaising with legal and compliance personnel, ensuring the designs and messages meet the company&;s brand and regulatory guidelines. * Coordinating the launch programme to external customers as well as employees. * Manage the external PR team to exhaust all opportunities for achieving positive press awareness of our brands and company via traditional, social media, and tradeshows. * Lead and coordinate the creation of all promotional materials and presentations related to assigned brands. Manage all asset requests, status communication, approval and distribution. * Strengthen, grow and support our relationships with comarketing and other strategic partners to maximize promotional and comarketing opportunities. * May December Mafraq Hotel, Abu Dhabi, UAE Executive Assistant to General Manager PreOpening rooms * Provide management support to the General Manager. * Manage relevant suppliers and internal teams throughout preopening projects to ensure effective development & handover to opening of the Hotel operation. * Assist the management team in the development & execution of the business strategy. * Screen, Interview and Hire Department Heads. * Coordinating in creating and implementing the branding/marketing plan. * Organize the procurement of guest supplies and employee uniforms. * Coordinate with the GM for planning and scheduling appointements. * Manage and control of the inbound and outbound documentation to and from Executive Office, and transmit outgoing faxes and distribue incoming to the concerned persons. * Manage the arrangement for all meetings including the Head Departments management meetings, other internal and external meetings. * Initiate routine correspondance. * Ensure confidentiality of all work, information and data and correspondance handled. * Manage all hotel booking and travel arrangments when required. * Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software. * Drafting and typing internal and external correspondance * Maintain and update filing system and confidential records * Preparing minutes of meetings, typing reports and preparing presentation material. * Plan and organise high level meetings of clients, service providers and corporate heads. * Liaise with HR on general policy matters. * Liaise with finance on cheque signatures/autorisations, payments, transfers and petty cash management .* January December Riad Alkantara, Hotel de Charme, Fes, Morocco Hotel Manager * Planning and organizing accommodation, catering and other hotel services; * Promoting and marketing the business; * Managing budgets and financial plans and controlling expenditure; * Setting and achieving sales and profit targets ; * Recruiting, training and monitoring staff; * Planning work schedules for individuals and teams; * Meeting and greeting customers; * Dealing with customer complaints and comments; * Addressing problems and troubleshooting; * Handled property functions on daily basis to ensure best performance and persistent upgrading in customer service, employee proficiency and performance, marketing, property ambience and income. * Dealing with contractors and suppliers; * Ensuring security is effective; * Carrying out inspections of property and services; * Ensuring compliance with licensing laws, health and safety and other statutory regulations. * Ensure that all employees are trained for their positions to maximize service, production and efficiency. * Maximize profits and control costs. * Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit. * June November Green Bird Group, Abu Dhabi Retail Executive / Personal Assistant * August June Desert Palm Resort and Spa, Dubai Preopening, Spa Sales/Reservations Assistant * Sept. July Hotel Sahara Regency, Dakhla, Morocco Housekeeping Manager * Hotel Astor, CransMontana, Sierre, Switzerland Cross trained at front desk, restaurant, bar, & housekeeping. TRAININGS _____________________________________________________________________________ * // Hotel VancouverFairmont, Vancouver BC Cross trained in the Banquets, Chief Stewarding, Housekeeping, Sales and Marketing, and Front Office Departments. * // Crown Plaza Hotel Georgia, Vancouver BC Cross Training: Food and Beverage Director&;s Assistant weeks Restaurant Server Assistant week Banquet Server Assistant week Purchasing and Receiving Assistant week * Stonegrill Restaurant, Vancouver BC Restaurant Assistant: set and serve tables week Kitchen Assistant: helped Chef in the kitchen and made desserts week. * / / Vancouver Airport Conference Resort, Richmond BC Kitchen Assistant: Cooked in the hot station, cold station and baked in the bakery weeks. * August May Swiss Hotel Management School, Montreux, Switzerland OTHER WORK EXPERIENCE______________________________________________________________ * Summer Director&;s Assistant for Summer School, Morocco. * / Rabat American School, Morocco * Summer Hoop Basketball Camp, Morocco. SPECIAL QUALIFICATIONS___________________________________________________________ Languages: Fluent English, French, Arabic and basic Spanish. Computer: Word, Excel, Power Point, Menu Design. Interests: Serving people, watersports, cooking; encountering challenges, exploring cultures and travelling. OTHER___________________________________________________________________________________ Marital Status: Single Date of Birth: April th

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