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<pre>Array ( [var] => cut_url ) </pre> Resume for Jerry B. for Manager / Supervisor / Team Leader / Hotel & Lodging in Johannesburg, South Africa. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #T2FR8PAOK
 

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Resume for Jerry B. for Manager / Supervisor / Team Leader / Hotel & Lodging in Johannesburg, South Africa




Occupation: Manager / Supervisor / Team Leader Industry: Hotel & Lodging
Country: South Africa City: Johannesburg
State: Gauteng ZIP: 2037



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Curriculum Vitae
Name:
Jerry B.
Physical Address
Heronshaw Village
Gibson Drive West
Buccleuch
Sandton
Postal Address
Box
Highlands North
Home Telephone
Fax
Cellular Number
Email
Qualifications
High School
Malatse Motsepe High School
Highest Standard
Standard Matric
Dates From
Other Qualifications
Hotel School: Garankuwa Hotel School
Course: Food and Beverage Service Basics
Dates
–March Four Months
People Integrated
Southern Sun General Management Training
Unit Southern Sun Elangeni Hotel
Star Rating *****
Capacity Bedrooms
F&B & Conferences pax & Full Service Restaurant
Duration
Months – March Month Induction and Operations
Exposure in preparation for deployment
Duties
Management of hotel departments as training:
April
• House Keeping
• Restaurant Management
• Kitchen – Food preparations and kitchen management
• Front Office management
• Hotel Accounts department
• Managing Reservations Department
• General Management of the hotel with hotel General manager managing performance and
guidance on GM’s key office responsibilities and tasks.
• Compiling monthly financial reports
• Marketing and sales
• Keeping close contact with suppliers
• Human Resources activities and staff training
• Maximisation of business by sales calls to key accounts holders and potential companies
• Keeping close contact with regular guest for service improvements
• Receive feedback and respond to guest requests promptly.
Management Development Program Theta University Of South Africa
Dates August May
Modules
• Financial Management
• Marketing
• People Management
• Strategic Management
• Project Management
• Communication
• Change Management
• Client Orientation and Customer Care
Employment History:
Don Suite Hotels
Position
General Manager Present
Staff Compliment – Management
Star Rating ***
F&B Conferencing – pax & Full Service Restaurant
Capacity – Suites
September Date
Duties
Finance & Administration
• Managing budgets and financial plans and controlling expenditure
• Prepare and present hotel monthly operations review to company
executive management
• Present hotel profitability report and action plan
• Maintain statistical and financial records
• Financial statements presentation in line with company reporting requirements
• Analyse and action plan debtors and manage collection periods as required
• Ensure that debtors control sheet is send to Operations and Group Accountant
weekly
• Follow all set debt collection procedure by ensuring that collection is facilitated
accordingly
• Manage and follow up on audit requirements as recommended
• Manage all PMS and analyse reports as per company audit expectations
• Ensure a consistent hotel operation financial score sheet is maintained
• Inventory controls through monthly stock control systems in place
• Tight expenses control and management
• Update and check daily flash report
• Check the hotel daily check list before it is send to Operations Department
• Action revenue against budget with senior managers and hotel administrator
• Ensure that weekly and monthly stock takes are done and updated by HODs
• Spot check and verify figures before they are send to Operations Department
• Ensure that there is understanding from staff why stock takes are done and purposes
thereof
• Submit and analyse weekly COS summaries and resolve any discrepancies
Human Resources
• Performance enhancement and management
• Ensure that HR policies and procedures are followed and available for staff
• Ensure that any disciplinary proceedings are done through HR department and
are in line with policies and procedures
• Update staff files and copy HR with vital information
• Planning work schedules for individuals and teams
• Ensure that staff roster is scheduled accordingly and as per business demands
• Submit monthly HR report as required
• Conduct Staff monthly Appraisals & Matrix as required
• Recruitment, selection training and placement to meet business needs
• Assessments and reference checks
• Appropriately influence the recruitment decisions
• Filling all open vacancies with right calibre of people
• Assess training requirements for staff
• Ensure that training is scheduled appropriately and recorded as per HR procedure
• Do regular pre and post training discussions to ensure value
• Ensure that recruitment process is in compliance with company recruitment policy
• Handle Industrial relations matters CCMA disputes etcwhenever they emerge
• Conduct regular staff meetings to update them on HR matters and any company
developments
• Ensure that management meetings are conducted as scheduled
• Discuss staff development and performance enhancement with HR
Hotel Operation
• Planning and organising accommodation, catering, and other hotel services
• Check hotel daily figures i.e. occupancies,rates,overrides and adjustments
• Authorise and confirm hotel checklist daily before it is send to Operations
• Ensure proper implementation of service standards in Housekeeping, Food &
Beverage and Front Office
• Ensure that staff read and understand service level and standards
• Ensure that arrivals are prepared for and checked by Front Office
Manager/Supervisor
• Ensure that VIP special requests are met
• Meet and greet regular guests and VIPs
• Ensure that you get service feedback from regular guests and guests in house
• Addressing problems and troubleshooting
• Attend to guest queries and complaints promptly
• Ensure a tight security for guests in the hotel by visible security and floor patrols
• Ensure that all master keys are accounted for and are secured
• Ensure that service level agreement with security company is maintained and regularly
discussed with site management
• Ensure that security is effective
• Do room inspection on daily basis
• Ensure that House Keeping maintains required par stock levels
• Housekeeping handover will be done and action taken daily
• Ensure that service equipment is in a working condition in all hotel departments
• Improve and circulate hotel food menus as per the group standards
• Ensure that conferences and events run smoothly
• Dealing with contractors and suppliers
• Carry out inspections of the property and services
• Ensuring compliance with licensing laws, health and safety and other statutory regulations
• Discuss and ensure that conference packages and menu quality are correctly
priced
• Maintain high cleanliness standards in all the hotel public areas, back of house and
kitchen
Sales & Marketing
• Setting and achieving sales and profit targets
• Maximising sales by sales visits to clients to discuss

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