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<pre>Array ( [var] => cut_url ) </pre> Resume for rocio E. for Manager / Supervisor / Team Leader / Hotel & Lodging in sevilla, Spain. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #ZDTN8IHHD
 

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Resume for rocio E. for Manager / Supervisor / Team Leader / Hotel & Lodging in sevilla, Spain




Occupation: Manager / Supervisor / Team Leader Industry: Hotel & Lodging
Country: Spain City: sevilla
State: Andalucia ZIP: 41011



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CURRICULUM VITAE
PERSONAL DETAILS
Name
Rocío Estévez de la Cuesta, Ms
Address
Monte Carmelo , Sevilla, Spain
Phone
EMail
Date of Birth
December
st
,
Nationality
Spanish
Marital Status
Single
EDUCATION & QUALIFICATIONS
HOST programme Hotel Operations & Strategic Thinking, by Michael
Strautmanis from Cornell University
Bachelor in Business Administration Hotel Management with
Entrepreneurship at The Swiss Association Hotel Management School
Les Roches Bluche, Switzerland
Diploma in Hotel Management at The Swiss Association Hotel
Management School Les Roches Marbella, Spain
Food Handler’s License
High School Certificate at Nauvoo Colusa High School
Illinois, USA
PROFESSIONAL EXPERIENCE
JUNE – DEC
THE BALE, NUSA DUA BALI
* Deluxe – pool villas Bali, Indonesia
Member of Small Luxury Hotels of the World
Lifestyle Retreats flagship property
&
Sept – Dec
Acting Director of Rooms
Rooms Division team coordination and supervision Front Office, Concierge, Butlers,
Housekeeping, Pool Attendant, Drivers, Beach Club Attendant, Gift Shop
Guest satisfaction as top priority
Daily check expected rooms arrivals
Check ins all VIP clients
Monthly P&L analysis and reports to General Manager including Guest satisfaction
questionnaires
Preparation of annual budget and action plan, projections and manning
Review the resort corporate SOP, P&P and Job Descriptions as part of the annual
corporate program
Daily/ weekly meeting with FOM, HKM and Security
Organization of small weddings and events
Assisted S&M conducting sales calls in the main travel agents in Spain once a year
Other related to the position handling suppliers, manning, weekly trainings,
inventories, recruiting, etc.
April – Sept
Asst. Director of Rooms
Assist the Director of Rooms in day to day operations of the resort and covering the
position on her absence
Specially taking care of FO Operations, Housekeeping as well as the entire Butler
division
Guest satisfaction as the top priority with additional responsibility in handling Spanish
market
Supervise the regular room maintenance program under the DOR guidance
Daily training to FO team
Monthly reports and analysis on P&L, reports and controls on expenditure
Interview and selection of personnel as well as coaching of Hotel Trainees
Other related to the department
June – March
Management Trainee
Assist Head of Departments
Three months supervising FO operations, handling check in & check out, checking
rooms prior to guest arrivals and basically making sure the standard of service at
Front desk was in line with the category of the establishment
Two months period with the F&B manager where I had the opportunity to oversee the
operations at Faces Restaurant with seating capacity of pax
Two months under the coaching of the Director of Sales who assigned me initially to
reservations followed by sales, contracting and eventually pure marketing and
strategic planning. Ultimately responsible for the S&M of the resort, preparation of
sales trips, monthly reports and PR update
The last part of my internship was two months assignment with the resort Financial
Controller. Preparation of daily revenue report, monthly P&L, purchasing, accounts
receivable / payable, cash flow projections and other related to the department
JUNE DIC
HOTEL MELIA MADRID PRINCESA
* Business hotel with rooms and suites
Madrid, Spain
Part of Sol Melia Hotels and Resorts
&
Oct – Dec
Quality Assurance Department Management Trainee
Review and prepare analysis on guest satisfaction questionnaires
Running the Servi Express Program program ensuring that guest requests would be
fulfilled within minutes
Preparation of monthly informative bulletin to staff regarding hotel programs and
activities
Handling English speaking guest’s complaints
July – Sept
Front Office Management Trainee
Responsible for handling check in and check out, preparation of group bookings,
handling all related to Concierge
During the last month I was in charged at Royal Service Lounge handling VIP clients
at the executive floors
JUNE DEC
LE PACHA COMPLEXE Restaurant Crystal
* Superior hotel with suites Marrakech, Morocco
Commis chef Trainee
Six exciting months working closely with the Executive Chef, and in particular with
Chef de Partie at Restaurant Crystal where I had the opportunity to learn all about
kitchen operations with emphasis on dinner service and fine dining due to the nature
of the restaurant
JUNE DEC
LONDON HILTON KENSINGTON
* Hotel with rooms and suites London, UK
Waitress Trainee
During my first tenure I had the opportunity to learn all related to Food and Beverage
service operations being assigned mostly to the bar area and adjacent lounge,
regularly visited for business meetings and gatherings due to the location
LANGUAGES
Spanish
Mother tongue
English
Fluently written & spoken
French
Basic working knowledge

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