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Manuela Gabriela C.
Layburn Crescent Slough, Berkshire. SL QN
I have proven abilities in meeting all operational objectives within company targets. I believe in leading by example, whilst adapting to change and taking a handson approach to improving standards, this has enabled me to be successful in defining hotel direction and developing new and repeat business. I have skills in optimising team potentials through the delivery of training. Now seek to take my next step and focus my efforts on a fresh challenge.
Areas of Expertise
. . . . Operational management Security / Fire Safety Refurbishments Marketing and promotions . . . . Team leadership Business development Staff training / development Health and Safety / first aid . . . . Property management Stock / inventory control Cost controls Quality Assurance
Professional Experience Accounts Assistant
Crimson Hotels Group London Road, Slough, Berkshire. SL QB I was able to demonstrate my ability to a wide level of general responsibility for monitoring and reconciling daytoday accounts and Contributing extensively to team work and always display a willing and helpful manner when resolving, analysing and investigating various accounting discrepancies to achieve organisational targets and was consequentially promoted to Head Office Crimson Hotels Group as an Accounts Assistant. General ledger entry including accruals and prepayments. Chasing outstanding customer accounts. Resolution of invoice queries including credits. Prepared supporting documentation whenever customers or auditors required. July March March August
Front Office Manager
Holiday Inn Express London Heathrow T Owned by Crimson Hotels, franchised to IHG London Road, Slough, Berkshire. SL QB
A bedroom hotel with meeting rooms, great room and bar. I was responsible for daytoday management of reservations, housekeeping and maintenance. Managed the hotel through a comprehensive refurbishment and opened the Europe&;s Largest Holiday Inn Express. Collaborated with the owners on hotel development and expansion projects. Managing and training Reservations, Front Office and Housekeeping departments. Ensuring consistency in professionalism of all level of communication with internal and external customers both written and unwritten through constantly monitoring service levels of the team. Nurture an up selling and top down sales approach in the reservations department through constant monitoring installed measures to have an effect on occupancy levels and achieved room rate on the back of intensive sales specific training. Coordinating with accounting department pertaining to payments/ postings/ credits/ invoices/ commissions/ procedures and so forth.
Professional Experience cont Head Housekeeper
Holiday Inn Express London Heathrow T Managing the Housekeeping Department effectively by providing professional, hospitable service whilst adhering to IHG policies and procedures. Responsible for members, managing the housekeeping products, ensuring that all of its `everyday standards&; meet customers&; expectations. Coaching, counselling and developing staff Created and implemented Departmental Standards of Procedures Managing orders and linen stock take August September September July
Quality Hotel Heathrow Owned by Crimson Hotels, franchised to Choice Hotels Europe London Road, Slough, Berks. SL QB
A bedroom hotel with meeting rooms, restaurant and bar. Increased leadership role led to the realisation of a natural affinity for working under pressure and working together with team members to achieve organisational targets. The subsequent desire for greater involvement and challenges entailed in the dynamic role of spearheading the operations of the hotel led to designation as Head Housekeeper. Managed the hotel through a comprehensive refurbishment. Achieved % score for Choice Hotels Inspection for consecutive years. Undertaking Duty Management Shifts Managing orders and linen stock take January August
Quality Hotel Heathrow
During the course of taking on the responsibilities and conducting various duties associated with the Housekeeping, diligent and professional approach resulted in appointment as Assistant Housekeeper.
Interpreter part time
Irving & Co. Solicitors / Kentish Town Road, London. NW QB
Regional Diploma as Tourist Guide. Bacau, Romania Economic High School Diploma in Tourism. Bacau, Romania
Training & Qualifications
* Computer Skills Berkshire College, Windsor * Hotel Stay Real Champion by IHG * Hotel Opening by IHG * Basic French
Formal external training and inhouse courses has supplemented my handson management experience: Management development workshops, Management Principles, Marketing and HR, Food Hygiene, Fire Safety, First Aid, DDA, Green Advantage.
Driving Licence: Interests: Full Clean. Meeting & Interacting with people of different Nationalities, Cooking. Available on request