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Dámaris T. Budapest Zsirai Miklós st. Email: Telephone: +
PROFESSIONAL PROFILE A highly qualified and multilingual professional with significant experience of management, administration and customer service in the UK and Spain. A motivational and inspirational leader capable of coaching and empowering individuals to fulfil their potential whilst ensuring they make a significant contribution to the team. Highlydriven and ambitious, she works well on her own initiative and consistently demonstrates the highest levels of motivation and organisation required to meet tight deadlines. Possessing outstanding practical skills in business management with the ability to communicate effectively at all levels. Proactive, confident and mature with a flexible approach and proven ability to adapt to change and embrace challenges. EDUCATION AND QUALIFICATIONS Budapest Zsirai Miklós st. floor door Postgraduate Diploma in Hotel Management Graduated // Postgraduate Diploma in Les Roches International School of Hotel Management, Marbella, Spain Significant courses: Human Resources Management, Hospitality Marketing, Advanced Culinary Concepts, Room Division, F&B Management, Events Management, Managerial CommunicationsRestaurant & Banquet Operations, Service Banquet & Restaurant OperationsBeverage, Bar & Wine Service,Food Science & Sanitation, Hospitality Accounting & Financial Management, Facilities Management, Information TechnologyOpera Graduation Committee Member, Les Roches International School of Hotel Management, Marbella Masters in Business Administration Graduates // Master in Business Administration at the European University of Madrid, Spain Significant courses: Marketing Management, Human Resources Management, Logistics, Operations and Quality, Management Control, Manager Skills, Cooperative Communications, Financial Management FURTHER SKILLS I.T. Proficiency: Microsoft Office, Factura Plus, Opera, PMS, SAP, Delphi Languages: English, Italian and Spanish CAREER SUMMARY // Events Executive Sales, Starwood Central London W Leicester Square, Aloft London Excel, Le Meridien Piccadilly, Sheraton Park Tower & The Park Lane Hotel Responding to the Events enquiries and reacting to Sales leads ISAC, Starcite, CEvent... in order to maximize revenue and utilization of meeting space. Managing and converting all business, including contracting, prior to hand ove to Event Planning Team, in addition to managing group room and function diary inventory. Assisting in handling and managing groups accommodation mantainig selling strategy for Groups Rooms Olympics Generating new business by being proactive, account management, corporate accounts and agencies Participating actively in specific project W Leicester Square Championship Assisting to departmental training for new team members according with the company standards. Maintaining timely tracking and followup in all bookings, indentifying business opportunities and focus in conversion .Being proactive in seeking new accounts and participating in collecting ideas for Strategy Meeting. Researching market trends and generating new ideas that help to maintain a competitive edge over competitors.
//// Events Coordinator , Thistle Marble Arch Hotel, London Hotel Weekly forecast of events. Creation of yearly events calendar. Market research for potential . clients, including facilitating show rounds with potential clients to show our facilities. Follow up on all enquiries and bookings, analyzing, recording and filling on a weekly report. Responsible of communicating the daily event report to the Hotel. Assisting the M&E Manager to run the daily events. Supervising the business centre to ensure customer&;s needs are exceeded.
//// Assistant Manager, Events Coordinator, Guest Relations, Hotel Fuerte Marbella
Listening to the complaints that may arise from the guests responding in a positive manner to the guest whose standards are not met. Assisting guest in their travel needs and special requests. Responsible for responding quickly and efficiently to all incoming enquiries, preparing proposal, brochures as required, following up all enquiries, facilitating show rounds with potential clients to show our facilities. Coordinating all details for the client, including food and beverage, AV equipment, entertainment, themes etc Promoting of our facilities to new and existing clients through a proactive approach Assisting in implementing the sales strategy as set by the Sales manager, and in association with the contracted banqueting caterers; including strategies for encouraging repeat business and upselling
//// HR, Sales & Marketing Manager, T.matic, Alicante, Spain
Accountable for managing over staff by preparing and implementing work rotas, carrying out recruitment and induction, identifying and sourcing training. Daily office admin, supervise and coordinate activities of staff, interview job applicants, conduct orientation programs for new employees, administer salaries and work out leave entitlements, be involved in staff training and development, staff assessments and promotions Contributing to the strategic direction of the company by participating as a member of the management team and identifying areas for increasing operational efficiencies, providing recommendations and implementing practical solutions Liaising and engaging with external organisations, suppliers and customers Liaising and negotiating with Trade Unions and workers. Organising finances and budgeting. Business Convertion EMarketing Food Handling Certificate Health Food Hygiene Certificate Hospitality Professional trainer Accounts Finance Revenue Management
INTERESTS AND ACTIVITIES Travelling I have been in more than countries, during these travels I had the opportunity to be in some of the best hotels in the world where my passion to the hospitality industry was born. Cooking I have worked in Restaurants and High Cuisine Banqueting Operations as a hobby.