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SUMMARY OF SKILLS AND EXPERIENCE
• Academic and professional
background in International Tourism, Hotel and Hospitality industry
• Excellent communication
skills and very strong work ethics, selfstarter and quick learner
• Knowledge of MS
office,Internet and the operation of standard office equipment.
• Ability to handle
several situations at once with confidence.
• Flexibility and
• Organizing and
• Attention to detail.
• Stress tolerant.
La Forme,Beauty salon,Doha,Qatar
July July ,Receptionist
• Answered, screened
and directed inbound phone calls
• Received and assisted
guests and escorted them to correct destinations,hear stylists.
• Performed general
secretarial duties, including – scheduling meetings, appointment,
faxing and mailing.
• Received and sorted
email and electronic deliveries.
• Maintained meeting
diary – manually or electronically.
• Accepted letters
and packages delivered to the front desk and distributed to appropriate
• Handled general
requests for information and data.
• Interact well
with the public.
• Handled delicate
situations, such as – customer complaints.
• Performed basic
customer service practices.
• Coordinated the
maintenance of the front desk reception equipment, including – furniture
• Maintained a pleasant
appearance of the reception space.
April – June
the Guest Relations Desk in the hotel lobby
•Keep up to date
on all hotel services
•Project a professional
manner with an emphasis on hospitality and guest service
•Check the guest
arrival reports in advance and liaise daily with Housekeeping on room
allocation for VIP guests
special room assignments and suite occupancies
•Welcome and check
in of VIP guests, escort them to the Executive Lounge and their room
•Ensure all VIP
room standards are met and amenities are in place before arrival
•Maintain the inventory
of guest amenities
Pan Ukraine Tour operator, Kyiv, Ukraine
•Handled all incoming
calls and correspondence
•Planned and organized
meetings with partners and customers
accurately interpreted during important Trade and Tourism Fairs
contracts and other documentation key to business development
guided tours around Kiev for foreign tourists
Donetsk Institut of cosial aducation
Major: International Tourism
Minor: Translation/ Interpretation EnglishRussianUkrainian
Relevant courses: International Economic Relations, Diplomacy, International
Tourism, British Councel English courses, Hotel and Hospitality Business
•Societa' Dante Alighieri Donetsk, Ukraine Certificate of Advanced
of completion the AMADEUS booking system course
•BUSINESS BREAKFAST training at BTG group, Kiev, Ukraine
English, Russian, Ukrainian,basic Germany and Arabic
Sports: swimming, horse riding;
Reading, music, international relations, policy, languages.