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<pre>Array ( [var] => cut_url ) </pre> Resume for Andrew L. for IT / Technical Support in Montreal, Canada. Search More Resumes for IT / Technical Support on Resumark.com #8KKP2K2WL
 

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Resume for Andrew L. for IT / Technical Support in Montreal, Canada




Occupation: IT / Technical Support Industry:
Country: Canada City: Montreal
State: Quebec ZIP: H8R 3V7



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ANDREW L.
Leroux Residence:
LaSalle, Quebec HR V
Cell:
LinkedIn: .
OBJECTIVE
Intermediate position in IT Support that provides an opportunity to contribute experience,
educational skills, and abilities for the advancement of the business.
PROFILE
Broad experience in mainframe and PC support in a LAN/WAN environment, supporting
users in the aerospace sector and then in corporate IT. Possess strong organizational skills for
multitasking, creatively solve problems. Holds Enhanced Security clearance. Self starter and
team player who has a significant impact on the performance of the organization. Open to
contractual and relocating opportunities.
EXPERIENCE
TCS, Toronto IT outsourcing company
Consultant
• Submitted and monitored production on IBM mainframe, under VM/ESA . from remote location
• Diagnosed and rectified problems and fulfilled requests from TCS Analysts who did not have
knowledge of Honeywell system
CDI, Phoenix IT outsourcing company
Consultant
• Submitted and monitored production on IBM mainframe, under VM/ESA . from remote location
• Diagnosed and rectified problems and fulfilled requests from CDI Analysts who did not have
knowledge of Honeywell system
• Transitioned CDI Honeywell contract to new outsource company
BENDIX AVELEX / ALLIED SIGNAL / HONEYWELL, Montr‰al
Senior Production Control Analyst
• Diagnosed and corrected PC hardware and software problems from assigned Level Remedy
Helpdesk tickets
• Verified backups, set up backups and restored files with Veritas Backup
• Imaged PCs with Norton Ghost
• Refreshed leased Compaq and Dell PCs
• Maintained PC Inventory documentation through LANDESK
• Maintained and prepared documentation for PC Refresh Process
• Prepared expired leased PCs to be sent back to vendor
• Created, modified user access to network shared folders via Active Directory
• Upgraded PC from NT . Workstation to Windows XP
• Installed Xerox printer/scanners/photo copiers on to network
• Configured Xerox printers via IP address in Internet Explorer
• Hard coded IP address on PCs when required
• Configured PCs for proper TCP/IP network protocols when being redistributed from one user to
another during PC Refresh Process
Page of Andrew L.
• Assembled purchased PCs for customers
• Upgraded PCs for NT . Workstation
• Upgraded PCs for DHCP server and WFW .
• Submitted and monitored production on IBM mainframe, under VM/ESA . from remote location
• Analyzed and corrected mainframe problems
• Transitioned the Mainframe Operations to outsource company
• Recognized by the U.S. Air Force in Colorado for the / ‘SURGE’
Computer Operator
• Submitted and monitored production on assigned shift on IBM XX mainframe, running HPO,
DOS/VSE under VM
• Maintained tape library using DynamT Tape Management
• Investigated and resolved PC hardware and software problems from Level and Helpdesk calls
• Selftaught Microsoft Windows . and , Excel, Word and Access
• Analyzed and corrected mainframe problems
• Documented and maintained Operations Procedures
• Assigned to reduce the number of leased terminal controllers, without having to have cabling moved or
interrupting the users. Resulted in a $/yr savings
EDUCATION
CONTROL DATA INSTITUTE, Montr‰al
Computer Operations DEC
PROFESSIONAL DEVELOPMENT
MCDT currently completing certification for WIN
ITIL V Information Technology Infrastructure Library completed courses
CompTIA A+ Computing Technology Industry Association completed courses
Six Sigma Green Belt Certification
Honeywell, Montr‰al
Learning Total Quality Tools
VM / ESA
IBM, Toronto
An introduction to VM / ESA
TQLII Training
AlliedSignal Aerospace Canada, Montr‰al
Learning Total Quality Tools
TQLI Training
AlliedSignal Aerospace Canada, Montr‰al
Learning Total Quality Tools
KEYWORD SUMMARY
Accurate, team player, initiative, organizational skills, problem solving, document, detailminded, adaptive,
communicate, creative, follow instructions, supportive, analyze, explain, maintain, troubleshoot, multi
tasking,
A+, ITIL V

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