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<pre>Array ( [var] => cut_url ) </pre> Resume for Shane A. for IT / Technical Support in Mesa, Arizona. Search More Resumes for IT / Technical Support on Resumark.com #IYAFIR7KF
 

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Resume for Shane A. for IT / Technical Support in Mesa, Arizona




Occupation: IT / Technical Support Industry:
Country: United States City: Mesa
State: Arizona ZIP: 85209



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SHANE T. A. .. IT MANAGER ~ SYSTEMS ENGINEER ~ NETWORK ADMINISTRATOR Business Process Improvement ~ Strategic Planning ~ Project Leadership Handson technical leader with + year progressive career record spanning full range of IT operations, systems engineering, and network administration. Past performance in developing, implementing, and integrating costsaving systems and applications across multiple platforms, languages, and environments. Proven ability to lead and motivate topperforming teams of technical professionals. * Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process/system improvements. * Successful in partnering with stakeholders, management, vendors, and teams to evaluate needs, define strategies, resolve issues, and ensure timely delivery of qualitydriven technology and process improvements. * Organized, takecharge professional with exceptional followthrough ability and detail orientation; able to plan and oversee projects from conception to successful conclusions. CORE COMPETENCIES ================= * IT Management * Systems Design/Implementation * Vendor Relations * Strategic Planning * Infrastructure Management * Data/Voice Communications * Data Center Virtualization * Systems/Network Engineering * Budget Management * Contract Management * ROI Analysis * Requirements Definition PROFESSIONAL EXPERIENCE ======================= SPECIAL DEVICES, INC. – MESA, ARIZONA CORPORATE IT MANAGER Directed and maintained IT governance, strategy, and operations for global high volume manufacturing company. Managed and coordinated $. million budget, IT infrastructure and security, vendor relations, data center virtualization, and system/network administration. Supervised and motivated team of direct reports focused on providing / IT support for employees at multiple locations within the US, Thailand, Germany, and Japan. Defined business requirements, conducted cost/benefit analysis, and headed new implementations of business and technical systems, processes, and hardware. Provided comprehensive end user training and support for internal and external customers. KEY ACHIEVEMENTS: > Earned reputation as top performer, successfully designing and deploying worldclass IT operations and achieving unprecedented record of no reportable downtime for + years. > Tracked a broad range of industry best practices, benchmarks and emerging technologies to achieve and maintain highest levels of performance and productivity. > Defined and implemented cost effective IT policies, procedures, and best practices, spearheading organizational growth and productivity through introduction of a clear roadmap encompassing IT Department vision, business cases, and budgets. > Directed multiple IT projects, aggressively meeting project milestones while managing budget constraints, vendor relations, staffing, and resource allocation. MAJOR PROJECTS: > Optimized technical performance, maximized uptime, and slashed operational costs by leading virtualization of entire IT server infrastructure. > Increased WAN performance by X, enabling LAN applications to be hosted across the WAN. > Planned and executed weekend cutover of SCO Unix / CISAM Database ERP platform to Windows Server / SQL database ERP platform; completed project on time and within budget. > Installed, integrated, administered and managed VMware virtual server infrastructure, physical servers, security solutions, and all associated hardware and software monitoring systems. > Designed, deployed, and administered network routing and switching, Firewall, IPS, and VPN hardware, equipment and monitoring systems. > Personally contracted by former Secretary of the Navy John F. Lehman to install Polycom Video conference systems in New York, Virginia and Hawaii. CITY OF PEORIA – PEORIA, ARIZONA PRIMARY NETWORK ENGINEER Controlled all aspects of design, implementation, management and support of City’s Cisco data/voice communications systems including LAN/WAN and VoIP networks Coordinated and executed technology acquisition/integration and system/network architecture, troubleshooting, maintenance, and upgrade. Enforced compliance with risk management procedures, establishing and implementing network security plans, policies, and practices. KEY ACHIEVEMENTS: > Served as Technical Lead for $. million dollar infrastructure upgrade and installation of Cisco’s AVVID Voice over I.P. Telephony project. > Singlehandedly performed installation and configuration of City’s st and only Citrix MetaFrame XP server, providing users with a fast and secure “Remote Desktop” solution. > Configured, ordered and installed + new Intel based Compaq Servers IKON – PHOENIX, ARIZONA NOVELL ENGINEER Accountable for delivering onsite Novell technical support for various State, local, and private industry Novell network systems. Administered and optimized network and desktop operating systems. Researched, recommended and implemented new hardware and software. KEY ACHIEVEMENTS: > Recognized as “gotoperson” for immediate resolution of technical issues. > Analyzed business risks, recommended new systems/products, supported project management/planning initiatives, and delivered expert technical support and administrative services. > Spearheaded top performing team of customer engineers in initial assembly, configuration and production of + inch racks comprised of Cisco router, switches and multiple APC power management devices. ARIZONA DEPARTMENT OF CORRECTION – PHOENIX, ARIZONA NETWORK ADMINISTRATOR / NETWORK SPECIALIST II Installed, monitored and maintained system and network operations, skillfully performing hardware and software maintenance, upgrade, and troubleshooting in support of critical DOC applications and + users. Configured and managed desktop environments, network protocols and services; recommending strategies for system optimization. Administered, optimized and supported internal LAN/WAN infrastructure. Provided decisive leadership and direction for direct reports. KEY ACHIEVEMENTS: > Analyzed business risks, recommended new systems/products, supported project management/planning initiatives, and delivered expert technical support and administrative services. > Coordinated successful design, set up and installation of the prison LAN/WAN network farm and end user workstations, serving Arizona’s largest and most technologically advanced prison. > Designed reliable and upgradeable network consisting of Novell and Microsoft NT servers + end user workstations. Early career history includes role as LAN Administrator/Information Technology Officer and various additional positions with the United States Navy – .

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