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Resume for Omar N. for IT / Technical Support in El Biar, Algeria

Occupation: IT / Technical Support Industry:
Country: Algeria City: El Biar
State: Alger ZIP: 16030

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Omar N.

Rue Ahmed Benlouenesse, ElBiar

Alger. Algeria

IT Infrastructure manager

Eager to contribute highly accepted IT Infrastructure management skills and ability to reach the objectives of your organization

Professional profile:
  • Seasoned IT professional with comprehensive business/technical skillset and expertise in IT infrastructure service management, project management, leadership, estimating and vendor relationships.
  • Proficient problemsolver for IT infrastructure related problems, who envisions business and technical perspectives to develop workable and cost effective solutions.
  • Motivated achiever who guides organizations in applying technology to business settings, provides added value, and creates project deliverables in a timely manner.
  • Resultsdriven professional, with recognized certifications and proven track record in increasing productivity, quality, and customer satisfaction.
  • Creative thinker and analytical problemsolver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fastpaced, timesensitive environments.
  • Exceptional interpersonal communicator who effectively interacts with clients and all levels of management.
  • Decisive, energetic, focused team leader/player who leads highperforming teams through implementing change and improvements.
  • Area of Expertise
    IT Service Management IT infrastructure Platform
  • IT Service Management with ITIL
  • Microsoft servers and messaging platform
  • Project Management
  • Open source platform for messaging, core services and security
  • Team management
  • Cisco technologies LAN/WAN/Security and VoIP
  • IT security Management
  • Symantec solution
  • Budget and cost Management
  • IBM Lotus messaging solution
  • Professional Experience:

    Algerian Cement Company SPA Algiers, Algeria, a member of Lafarge group

    IT Infrastructure Manager, November – Present

    Senior Systems Administrator, March – October  

    ICOSNET SPA Algiers, Algeria

    IT Support Engineer, November February


    Bachelor in Engineering Mechatronics, from International Islamic University Malaysia.

    Licenses and Certifications

    CCNA – , MCP –

    Professional Affiliations

    Member of the Project Management Institute

    Member of IT infrastructure Management Association



    Personal Information 

          Nationality:  Algerian 

          Date of birth: January

          Place of birth: Larbaa, Bilda, Algeria

          Marital status: Married, no children

          Address: Rue Ahmed Benlouenesse, ElBiar 

                            Alger. Algeria

          Hand Phone No.: +

          Home Phone No.: +  

          Email Address:  

          LinkedIn profile:  

    II Working Experience 

  • From November till today: IT infrastructure Manager, at Algerian Cement Company Group Lafarge, more than internal clients, and partners.
  • Duties and tasks:

  • Manage IT services based on Information Technology Infrastructure Library ITIL for the company:
  • My current company is rebuilding its IT services based on ITIL standards, I am responsible for this projects, from setting the IT service strategy, designing the required services based on the strategies, preparing the service transition and the service operation. We are currently in the phase of reviewing all current services and applying the ITIL standards on them, with the proper service level agreements and controlling indicators.
  • Plan, organize, develop and manage staff and overall IT operation for all Algeria BU:
  • The infrastructure team consists of engineers, providing support to the network infrastructure, server infrastructure, data communication, telecommunication systems and end user software/Hardware solutions.
  • Ensure the continuity and the improvement of the helpdesk service, approach standards in service design and delivery
  • Define responsibilities, career path, training needs, and enhance service skills in the team.
  • Ensure a reliable, secure, and updated IT infrastructure :
  • Develop procedures, negotiate contacts, design reports and motivate teams to reach zero tolerance and five nines uptime operation.
  • Increase remote tasks, centralize monitoring, set crisis procedures, and search for the failures approach for security.
  • Search for new technologies to increase the service/cost technology ratio
  • Project Management :
  • I am the project manager for the current IT infrastructure development: deployment of Citrix solution for remote users, deployment of video conference infrastructure based on Tandberg technology, and redundant connectivity of current leased lines using VSAT.
  • Manage projects with deferent internal teams, contactors, design cost and resources, set deadlines, and assign tasks, followup and report status. Latest project: Migration from exchange to Lotus domino server October December
  • Design and control budget, Plan future projects and suppliers management:
  • Allocate given budget to different projects, estimating their budgets, monitoring and reporting status, and plan for noninspected cost. Estimate and report the Infrastructure expenditure and the IT infrastructure costs. Defend my company profit when negotiating with suppliers and contractors.
  • From March to October : Senior systems Administrator, Senior IT Engineer, IT Engineer, at Algerian Cement Company Group Lafarge.
  • Duties and tasks:

  • Project coordinator, Project Engineer:
  • Buildup a network infrastructures. From domain name registration to the first test email. Each site has at least a domain controller, en exchange server, a firewall and proxy server, an antivirus solution, and a backup solution, select solutions within budgets, set time frames and resources for new group companies.
  • Installation and implementation of many infrastructure projects like Blackberry Mail gateway, IP cameras, Cisco VOIP platform, OmniOffice ALCALEL PBX, Cisco Wireless solution , network cabling, server rooms, site relocations, .
  • I am the mergingproject ITcoordinator for the LafargeOrascom merging plan, where we had to setup VPN connection, and update our infrastructure to meet the group norms.
  • Network and Security Engineer:
  • Manage Active directory Administrators: My Company has domain names, controlled by domain controllers, with more than users. Network Administrators are working under my direct supervision. Their tasks are: to create users and computers accounts, unlock accounts, reset passwords, organize the OUs, edit group policies, backup and restore AD objects.
  • Monitor critical Network nodes, servers and UPS devices. Set the monitoring strategies, crisis plans, and cause effects check lists. Ensure the good functioning of the seven network layers.
  • Manage Backup: Set backup strategies, follow backup and restore schedules.
  • Ensure and Control Connectivity: Guarantee local, VPN and Internet connectivity by managing Server Protocols, switches, routers, Wireless Access Point, PIX, MS ISA Servers etc. ACC Group has leased lines and VSAT connections.
  • Provide high level of Security: ensure daily antivirus updates, ensure full patching, ensure the correct privilege for users, ensure that the all Firewall levels PIXIDPISA are fully operational, Check IDS logs for intrusion detection, ensure events logs high alert for every server, and ensure fully secured Wireless solution.
  • Reporting IT Infrastructure Status: Produce the monthly complete Network and Servers report to the infrastructure manager; check the weekly report from the sites administrators.
  • Control and Manage Exchange Servers, mailrelays, Mailboxes rights, Spam mails elimination, Mail security, and tune Mailing services.
  • Prepare and Maintain production and test Servers We have more than HP Proliant family Serves
  • Support Cisco equipments like series Routers, series Catalyst Switches, PIX e and ASA firewalls for routine maintenance and new installations. Configure Network Topology, Layer protocols, Security, and troubleshoot problems.
  • Helpdesk Management:
  • I am currently acting as the Helpdesk manager with nine Technicians working as helpdesk technician in all ACC sites, and taking care of more than users, we are using AdventNet ManageEngine ServiceDesk Plus to Helpdesk activities and provide the required SLA. 

  • From November to February : IT Support Engineer, ICOSNET sarl.
  • Duties and tasks:

  • Network Administration:
  • Assist the Network Chief Engineer in the configuration and the maintenance of the ISP Network.
  • Helpdesk Administration:
  • Supervise the ISP Hotline, and the internal helpdesk team.
  • From to : Lecturer, School of Engineering, L&G Twintech Institute of Technology Malaysia
  • Teach Mechatronics subjects for the High National Diploma De Montfort University Twining program students


    III  Skills 

  • Languages:
  • Language Speaking Reading Writing
    English Excellent Excellent Excellent
    Arabic Excellent E

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