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<pre>Array ( [var] => cut_url ) </pre> Resume for Trystan T. for IT / Technical Support in Phoenix, Arizona. Search More Resumes for IT / Technical Support on #K8CWEC3I4

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Resume for Trystan T. for IT / Technical Support in Phoenix, Arizona

Occupation: IT / Technical Support Industry:
Country: United States City: Phoenix
State: Arizona ZIP: 85041

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Trystan T.


Microsoft Certified Systems Engineer Design electives

VMWare Farm administration, ESX Host upgrades 

Grid and Cloud Computing Application Integration 

Building, configuring and supporting complex IT infrastructures

Service Desk/Management Fault Resolution and Incident Response 

Experience in Medical Technology, Private Healthcare and Hospitality sectors 

Technical Skills

  • Microsoft Family of Server and Desktop products from . to R / Windows Enterprise, MS Clustering; MSSQL, Exchange, File Services, DFS; MS Group Policy Management; Server R, VISTA, Windows
  • Advanced TCPIP / Switches / Router networking Cisco Networking IOS
  • Automated system deployments including Virtualisation of Desktops
  • Change Control under ITIL
  • Data + Node Centre Experience – HP CClass Blade, Monitoring
  • SCCM / SCOM / HyperV
  • Blackberry Enterprise Server BES


  • Platform Migrations – Novell to Microsoft; Virtualisation; Windows
  • Providing core security and infrastructure support across + users
  • Built and commissioned Security infrastructures for SIEM, Firewalls, AV
  • Installation and upgrade of Servers
  • Operating System and Application upgrades, patching and hot fixes

    Service Desk

  • Global support of + Users, and + workstations with culturally diverse groups in the  USA, Europe UK, Spain, France, Italy, Germany, Poland, Slovakia, Czech Republic, Denmark, Sweden, Norway, Ireland, Portugal, Austria, Switzerland, Hong Kong, China, Singapore, Australia, South America
  • Configured and Maintained security firewalls and RAS/Cirtix/VPN remote access

    Team Management

  • Excellent communicator, building relationships and bridging communication gaps between matrixmanaged teams from multiple locations
  • Coaching and encouraging peers into growth and creativity in their work
  • Accountable and results oriented, constantly assessing objectives and priorities


    Job Specific Applicable Skills  

  • I proposed and implemented documented standards in the EU Sector for a Medical Tech company
  • Negotiated and brought single point in the EU for Purchase for equipment from Major Hardware suppliers
  • Designed and implemented a Windows Ent. Deployment solution in Multiple User Languages PXE Boot
  • Documentation and labelling of Legacy patch panels. Repatch and colour coding of cabling
  • Create Solutions to current and legacy issues on immediate entry into new environments
  • Analysis of large environments, eliminating irrelevant issues to cut to the core root cause
  • LEAN – using lean methodology to cut cost / inefficiency in the working environment
  • rd / th Line Escalation in support of Servers and the Desktop support users


    Professional Experience  

    Birmingham, UK         Current –

    Interim Systems Administrator, EU

  • European Strategic Planning; Negotiated EU Global Support coverage; Resolution to regional legacy and new issues; Asset Management control and ensuring company policies are applied to returned / reissued hardware
  • Understand the challenges of each office and create solutions and implementation processes; Apply US company policy and propose regional variation based on local laws and processes
  • Manage the infrastructure and support all NonUS Sites; Incident Management of High Priority and Critical Situations travelling to any office in need
  • Managed rd party suppliers; purchasing and fulfilment of technology needs
  • Developed Global Uniform System Image Management;
  • A Member of the Redundant MPLS design and implementation team and oversight and standards teams for Virtualisation and integration of the Cloud

    Scottsdale, AZ         

    Senior Systems Administrator

  • Server Systems Engineering and Admin, in a + site environment – + Data Centre
  • Design, test and upgrade of a Citrix . to ., with Redundant Secure Gateway design; Citrix / Terminal Server, Monitoring, Server Builds
  • VM Ware – Create, Clone, PV, configuration change to client OS’s, Template creation
  • Monitoring Technology Review – Consideration and comparison of monitoring applications, tools and environment of Security, Architecture identifying improvements
  • Change management, Patches, HotFixes, What’s Up Gold – Configuration changes, Alerts; Systems Shared Services presence in Arizona, communication of change needs and concerns to all management levels
  • Lead for meetings and total process from listing options to review decision of my shortlist;  Reporting and presentation of suggestions, recommendations for infrastructure change and upgrade. Software, hardware etc.
  • Project Management from kick off through project sign off; efficient running of meetings and communication knowledge, keeping meeting on the agenda.
  • rd Party Negotiation of for supplies and services

    Scottsdale, AZ            

    Network Administrator

  • Network Management/Analysis of sites within metro Phoenix.
  • Responsible for hardware specification, strategy for lifecycle management.
  • Oversight of Security and cooperation in PCI Compliance audit and ongoing
  • Supporting helpdesk as rd line escalation to all windows OS, application and resources.
  • Secondary Linux / HPUX Support.
  • Project management, planning and implementation of an Exchange server upgrade.
  • Planning of network downtime, for patch management, infrastructure changes.
  • Responsible for Backup management including Disaster Recovery planning.
  • Design / implement Switch upgrade project to HP ProCurve series switches.
  • Total review of Backup power for entire Network Operations. UPS/Generator level review

    London, England         

    Information Systems Manager

  • Strategic Planning for the Hotel Migration from Hilton Management to independence as the Flagship for an International Hotels company
  • Design and management of Recabling project, encompassing the entire hotel Administration and + Bedrooms
  • Project management of Microsoft ERP Implementation.
  • Project management of systems changeover and preparation of test system to ensure full awareness of disposal procedure.
  • ReNegotiated all Software Licensing / Hardware Service agreements
  • Created and Planned Strategy for Asset Lifecycle Management
  • Determine and propose key change management and other Local policies.
  • Working closely with Hong Kong based Directors and other global IT Management during early stages of holding company taking back Hotel management from franchised management
  • Migration planning and testing from Novell GroupWise . to Exchange
  • Supporting user Network along with Guest facing customer service

    Current CPD in progress

    Certifying Advanced Professional on vSphere

    Office . Google Apps 

    Previous Professional Training

    Network +

    Windows – Leading to MCSE

    Citrix Presentation Server . Administration 


    B/TEC National Diploma in Hotel, Catering and Institutional Operations

    Six GCSE’s passes in English, Mathematics, Doubleaward Science, French, and Commerce



    Volunteer YMCA Soccer Coach for Preschool teams; year old children

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