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<pre>Array ( [var] => cut_url ) </pre> Resume for David H. for IT / Technical Support in Henderson, Nevada. Search More Resumes for IT / Technical Support on #MIE74WYAI

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Resume for David H. for IT / Technical Support in Henderson, Nevada

Occupation: IT / Technical Support Industry:
Country: United States City: Henderson
State: Nevada ZIP: 89014

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Grimsby Ave

Henderson, NV 




Experience applicable to diverse industries, markets and opportunities.

Highly experienced, clientoriented developer, programmer and project manager.  Creative and resultsdriven expert in design, development, and delivery of cost effective, highperforming technology solutions to meet challenging business demands.  Extensive qualifications in all facets of project management, from the initial feasibility analysis and conceptual design through documentation, implementation, user training, quality review, enhancement and support.  Solid technical and customer service skills.  Effective communicator with developers, users and senior management.  Core competencies include:  

  • Database Applications
  • Internal Systems Development
  • Project & Service Management
  • Client Needs Analysis
  • Work Flow Analysis
  • Systems Administration and Maintenance
  • UserTraining
  • st, nd, rd level support
  • PC and AudioVisual Fields


    British Telecom, Henderson, NV                       


    Developed, implemented and administrated application specific systems capable of meeting current and longrange management of information for sales, order management and customer service for this global communication solutions organization. Conducted work flow analysis, streamlined processes and automated systems to improve productivity. Supported , users.   

  • Developed, implemented and administrated sales and order management database applications, subsequently converting systems to both a web and client based application to eliminate redundancies, manual processes and significantly improved productivity.  
  • Systems Administrator, providing and managing technical support, access control, resource authorizations and permissions, and system maintenance.
  • Architected and implemented a helpdesk ticket database application to log, track, escalate, monitor and report open and closed tickets.  
  • Architected and implemented a billing “War Room” database application to track, correct and monitor billing errors and inconsistencies.
  • Facilitated crossfunctional user requirement meetings, conducted work flow analysis, designed, developed, tested and rolledout new, upgraded and enhanced applications ontime, onbudget, meeting customer specifications and exceeding expectations.  
  • Trained and supervised st and nd level support team for order management tool.
  • Trained sales teams on functionality and use of order management tool.
  • Designed and facilitated basic and intermediate level Outlook training courses and materials to migrate users from Lotus Notes.  


    Imagine Media , Brisbane, CA             


    Challenged to develop, maintain and administrate cuttingedge database applications and support PC’s and PDA’s for this startup magazine publisher.   

  • Supported and administrated database applications, PC and PDA’s to support user and business needs.  
  • Developed and supported multiple Lotus Notes, FoxPro, and Oracle based database applications to streamline and automate core processes: including human resources inboarding, payroll systems and article/advertising layouts.  

    Morrison Knudson at Com, Santa Clara, CA         


    Fasttrack promoted to oversee technical services, including events, audiovisual equipment and relative facility operations for Com’s outsourced facility management organization.    Operations grew from a building to an building campus within months.  Managed scheduling and reservation processes for events with up to attendees.   

  • Supervised a team of responsible for technical services and event setup and breakdown. 
  • Assigned technical and maintenance services work orders and schedules to ensure event space was set up to customer specifications and met reservation demands.
  • Devised equipment and component preventive maintenance schedules and events check lists and controls to ensure equipment was event ready. 
  • Expertly knowledgeable of space planning and setup, audiovisual equipment, PC’s, lighting and all technical equipment or services.   
  • Actively supported event planners in the design and presentation of functions.
  • Performed comprehensive inspections of space, equipment and facilities maintenance to identify inefficiencies and implement corrective and preventive actions.
  • Main point of contact between security department and facilities for disaster recovery, fire prevention and safety.  
  • Developed and maintained database applications to track, monitor and master schedule events, work orders and onsite maintenance.  


    California State University, Fresno, CA Completed CEU’s towards Bachelor of Arts in Theater  


    Computer Skills: Expert Level MS Office Suite, Windows, Outlook, Lotus Notes, Corel, Adobe, OS X, Open Office . and Online Calendars.   

    Equipment and Peripheral Skills: Desktops, Laptops, Netbooks, Printers, Scanners and Digital Cameras.  

    Application Skills: Lotus Notes/Domino from version . to version ., LotusScript, HTML, JavaScript, MS Access, Oracle using SQL,,, FoxPro, Networking.   

    Technical Skills: Broadcasting & Audio engineering with the use of Audacity PC and Garage Band Mac software.  

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