[var] => content
[type] => preview
[var] => cut_url
DEVELOPER • SYSTEMS
applicable to diverse industries, markets and opportunities.
clientoriented developer, programmer and project manager. Creative
and resultsdriven expert in design, development, and delivery of cost
effective, highperforming technology solutions to meet challenging
business demands. Extensive qualifications in all facets of project
management, from the initial feasibility analysis and conceptual design
through documentation, implementation, user training, quality review,
enhancement and support. Solid technical and customer service
skills. Effective communicator with developers, users and senior
management. Core competencies include:
Internal Systems Development
Project & Service
Client Needs Analysis
Work Flow Analysis
rd level support
PC and AudioVisual
and administrated application specific systems capable of meeting current
and longrange management of information for sales, order management
and customer service for this global communication solutions organization.
Conducted work flow analysis, streamlined processes and automated systems
to improve productivity. Supported , users.
and administrated sales and order management database applications,
subsequently converting systems to both a web and client based application
to eliminate redundancies, manual processes and significantly improved
providing and managing technical support, access control, resource authorizations
and permissions, and system maintenance.
Architected and implemented
a helpdesk ticket database application to log, track, escalate, monitor
and report open and closed tickets.
Architected and implemented
a billing “War Room” database application to track, correct and
monitor billing errors and inconsistencies.
user requirement meetings, conducted work flow analysis, designed, developed,
tested and rolledout new, upgraded and enhanced applications ontime,
onbudget, meeting customer specifications and exceeding expectations.
Trained and supervised
st and nd level support team for order management
Trained sales teams
on functionality and use of order management tool.
Designed and facilitated
basic and intermediate level Outlook training courses and materials
to migrate users from Lotus Notes.
Imagine Media ,
develop, maintain and administrate cuttingedge database applications
and support PC’s and PDA’s for this startup magazine publisher.
Supported and administrated
database applications, PC and PDA’s to support user and business needs.
Developed and supported
multiple Lotus Notes, FoxPro, and Oracle based database applications
to streamline and automate core processes: including human resources
inboarding, payroll systems and article/advertising layouts.
at Com, Santa Clara, CA
to oversee technical services, including events, audiovisual equipment
and relative facility operations for Com’s outsourced facility management
organization. Operations grew from a building to
an building campus within months. Managed scheduling and
reservation processes for events with up to attendees.
Supervised a team of
responsible for technical services and event setup and breakdown.
and maintenance services work orders and schedules to ensure event space
was set up to customer specifications and met reservation demands.
Devised equipment and
component preventive maintenance schedules and events check lists and
controls to ensure equipment was event ready.
of space planning and setup, audiovisual equipment, PC’s, lighting
and all technical equipment or services.
event planners in the design and presentation of functions.
inspections of space, equipment and facilities maintenance to identify
inefficiencies and implement corrective and preventive actions.
Main point of contact
between security department and facilities for disaster recovery, fire
prevention and safety.
Developed and maintained
database applications to track, monitor and master schedule events,
work orders and onsite maintenance.
University, Fresno, CA Completed CEU’s towards Bachelor of Arts
Expert Level MS Office Suite, Windows, Outlook, Lotus Notes,
Corel, Adobe, OS X, Open Office . and Online Calendars.
Peripheral Skills: Desktops, Laptops, Netbooks, Printers, Scanners
and Digital Cameras.
Skills: Lotus Notes/Domino from version . to version ., LotusScript,
Broadcasting & Audio engineering with the use of Audacity PC and
Garage Band Mac software.