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<pre>Array ( [var] => cut_url ) </pre> Resume for Ali K. for IT / Technical Support in Saint cloud, Minnesota. Search More Resumes for IT / Technical Support on #ONKFW87G4

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Resume for Ali K. for IT / Technical Support in Saint cloud, Minnesota

Occupation: IT / Technical Support Industry:
Country: United States City: Saint cloud
State: Minnesota ZIP: 56301

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      ALI I. K.   th Ave South Saint Cloud, MN     Email Ph  


To work with a multinational organization in Information Technology field preferably in a fast paced and highly challenging environment with opportunities for growth as an IT professional.

Technical Expertise 

Software Adobe, Altiris, Cisco VPN Client, Citrix, HP Reflection, LANDesk, Lotus Notes, Microsoft Office, Symantec, VNC, Microsoft Visio, Visual Basic, Java, Unix

Operating Systems MS Windows CE, , XP, Vista

Hardware Cisco Routers and Access Points, VMU Vehicle Mounted Unit, PDT Portable Data Terminal, Network Printers

      Professional Experience 

Quality Analyst Summer Intern

Millennium Consultants Inc., Somerset, NJ

May – Present

  • Worked voluntarily as a summer intern for providing manual QA services for multiple Quality Assurance projects ranging from development projects to Audit & Advisory applications
  • Responsible for identifying and validating bugs in various software products through the use of systematic tests to develop, apply, and maintain quality standards for company products
  • Managed and updated the database of defects identified during testing using a webbased tool ClearQuest
  • Developed, modified, and executed software test plans as per the Business Requirements BR documents
  • Analyzed and compiled test standards and procedures
  • Maintained documentation of test results to assist in debugging and modification of software

    Information Systems Intern

    Quebecor World Inc., St. Cloud, MN

    Sept – Present

          Internship Projects

  • Worked with corporate headquarters to migrate to a Citrix based environment
  • Trained Bindery Supervisors to have proficient knowledge of Microsoft Word, Excel, HP reflection and Lotus Notes
  • Reviewed and updated the IT department paperwork by contacting different IS managers
  • Managed the backup server to provide redundancy in the network
  • Communicating with and providing assistance to customers/endusers
  • Hardware, software and IP inventory, yearly auditing, documentation and management
  • Testing software before rolling out to endusers
  • Enforcing compliance of the endusers/employees with the company’s IT policy
  • Contacting software and hardware vendors for assistance with technical support and replacement of items
  • Prioritizing workload and accomplishing projects by deadlines while insuring quality and customer service
  • Troubleshooting and configuring LAN including network printers and PC hardware
  • Software and hardware installation
  • Fixing and repairing desktops, laptops and printers
  • Configuring Motorola Symbol VMUs and PDTs
  • Maintenance of Network Drives
  • Ability to work under minimum supervision
  • Responsible for backup tapes and rotation of backup tapes on weekly basis

          Saint Cloud State University

    Lab Consultant

    Jul – Present 

  • Offer application support through email, phone and remote assistance
  • Serve as liaison between faculty / students and technology
  • Document resolutions for future reference
  • Format / Reformat hard drives
  • Repair Windows system files
  • Configure / install wireless internet connection
  • Scan and remove viruses, spyware and adware


    BS in Business Computer Information Systems               – August

    St Cloud State University, St Cloud, MN

    GPA ./.  

    Academic and Professional Associations 

  • Worked as a Public Safety Officer for St. Cloud State University       
  • President of Pakistan Student Association at St. Cloud State University     

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