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<pre>Array ( [var] => cut_url ) </pre> Resume for Mike B. for IT / Technical Support in Albuquerque, New Mexico. Search More Resumes for IT / Technical Support on Resumark.com #QFJXXJIGR
 

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Resume for Mike B. for IT / Technical Support in Albuquerque, New Mexico




Occupation: IT / Technical Support Industry:
Country: United States City: Albuquerque
State: New Mexico ZIP: 87120



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Michael B.
Summary
Information Technology professional with diverse experience in Unix server diagnostics,
software development life cycle processes, configuration management tools, and technical
problem solving. Skilled at working on client/server and remote administration tools with
advanced troubleshooting experience. Extensive experience as Configuration/Data manger.
Eager to learn to increase productivity and value to the organization. Strengths include:
• Broad Rational ClearCase and Clearquest Multisite administration experience
• Strong unix server administrative skills
• Strong network and client/server troubleshooting skills
• Recent ITILv classes completed
• Quick learner, calm demeanor in high stress situations
• Proficient in all Microsoft Office tools
Experience
Hewlett Packard, Rio Rancho, NM
Technical Account Manager
Supported the custom mission critical support group for HP’s internal IT NonProliant
Unix/Hpux/Solaris team. This group supported both internal and external customers that
required a ‘whiteglove’ approach to their datacenter issues.
• Responsible for getting cases entitled, diagnosed, and resolved in a timely manner.
This includes coordinating higher level resources from within HP to get to problem
resolution.
• Supported Unix/Linux/Solaris using a variety of hardware and software diagnostics
tools to quickly respond to failures of highuptime/visibility servers within contract
SLAs. no misses
• Completed numerous training modules on a wide variety of highavailability hardware
platforms relating to hardware and software problem diagnosis. List of training
completed:
Honeywell, Albuquerque, NM
System Integration Analyst II
Configuration management application Rational tools administrator for Honeywell Aerospace
business segment.
• Remote administration/installation of numerous application servers and hundreds of
client rollouts
• Responsible for multiple facilities spread geographically across the US, Asia and
Europe and their customer issue resolutions.
• Rational tool suite administrator. ClearCase, ClearQuest, Rose, ReqPro
Honeywell, Albuquerque, NM cont.
Software Engineer I
Responsible for design, implementation and unit test of a defenseindustry SW product
• Designed in UML modelsrose, generated code skeletons from the model, fleshed
out algorithms in C++
• Developed in a C++ Linux environment, utilized Vectorcast for unit testing
• Took on this development role while still functioning as the SW toolsmith see next
section.
Software Toolsmith
Software Development Environment toolsmith for a small development team engineers
• Developed and administered a Linux server environment for C++ programming.
Included procurement, setup and maintenance of the machines
• Maintained and procured various other software programs for the development
lifecycle where required. coordinate demos, training, trials, etc
Education
BS in Information Technology
• Emphasis in Database Administration
University of Phoenix, Albuquerque, NM .

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