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<pre>Array ( [var] => cut_url ) </pre> Resume for Mike B. for IT / Technical Support in Albuquerque, New Mexico. Search More Resumes for IT / Technical Support on #QFJXXJIGR

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Resume for Mike B. for IT / Technical Support in Albuquerque, New Mexico

Occupation: IT / Technical Support Industry:
Country: United States City: Albuquerque
State: New Mexico ZIP: 87120

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Michael B.
Information Technology professional with diverse experience in Unix server diagnostics,
software development life cycle processes, configuration management tools, and technical
problem solving. Skilled at working on client/server and remote administration tools with
advanced troubleshooting experience. Extensive experience as Configuration/Data manger.
Eager to learn to increase productivity and value to the organization. Strengths include:
• Broad Rational ClearCase and Clearquest Multisite administration experience
• Strong unix server administrative skills
• Strong network and client/server troubleshooting skills
• Recent ITILv classes completed
• Quick learner, calm demeanor in high stress situations
• Proficient in all Microsoft Office tools
Hewlett Packard, Rio Rancho, NM
Technical Account Manager
Supported the custom mission critical support group for HP’s internal IT NonProliant
Unix/Hpux/Solaris team. This group supported both internal and external customers that
required a ‘whiteglove’ approach to their datacenter issues.
• Responsible for getting cases entitled, diagnosed, and resolved in a timely manner.
This includes coordinating higher level resources from within HP to get to problem
• Supported Unix/Linux/Solaris using a variety of hardware and software diagnostics
tools to quickly respond to failures of highuptime/visibility servers within contract
SLAs. no misses
• Completed numerous training modules on a wide variety of highavailability hardware
platforms relating to hardware and software problem diagnosis. List of training
Honeywell, Albuquerque, NM
System Integration Analyst II
Configuration management application Rational tools administrator for Honeywell Aerospace
business segment.
• Remote administration/installation of numerous application servers and hundreds of
client rollouts
• Responsible for multiple facilities spread geographically across the US, Asia and
Europe and their customer issue resolutions.
• Rational tool suite administrator. ClearCase, ClearQuest, Rose, ReqPro
Honeywell, Albuquerque, NM cont.
Software Engineer I
Responsible for design, implementation and unit test of a defenseindustry SW product
• Designed in UML modelsrose, generated code skeletons from the model, fleshed
out algorithms in C++
• Developed in a C++ Linux environment, utilized Vectorcast for unit testing
• Took on this development role while still functioning as the SW toolsmith see next
Software Toolsmith
Software Development Environment toolsmith for a small development team engineers
• Developed and administered a Linux server environment for C++ programming.
Included procurement, setup and maintenance of the machines
• Maintained and procured various other software programs for the development
lifecycle where required. coordinate demos, training, trials, etc
BS in Information Technology
• Emphasis in Database Administration
University of Phoenix, Albuquerque, NM .

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