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<pre>Array ( [var] => cut_url ) </pre> Resume for Patrick B. for IT / Technical Support in Newmarket, Canada. Search More Resumes for IT / Technical Support on #RWCB2CSJT

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Resume for Patrick B. for IT / Technical Support in Newmarket, Canada

Occupation: IT / Technical Support Industry:
Country: Canada City: Newmarket
State: Ontario ZIP: L3X3B9

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Patrick B.
Alfred Smith Way Bus:
Newmarket, Ontario
LX B Email:
A hard working dedicated individual who thrives in a challenging environment. A team player that possesses excellent
interpersonal and communication skills coupled with a strong desire to work in a fast paced environment.
• Completed Microsoft Certified Technology Specialist Windows Server : Active Directory certification.
• Completed Cisco Certified Network Associate CCNA certification.
• Support Windows Server, Server, Server, Windows Professional, Professional, XP Professional,
NT Server, Workstation, , ME, VISTA, Citrix Operating Systems
• Administering Microsoft Exchange Server ., Exchange Server , Exchange Server
email users
• Installation and Configuration of Dell PowerEdge and HP Proliant Servers, Desktops and IBM
• Setup new desktop and laptop computers using Norton Ghost Professional Imaging
• Setup and Maintain Internet Explorer ., Microsoft Outlook Express, , , , clients
• Setup and Configure Microsoft Office , Office , Office , Office applications
• Utilize Altiris, Norton Ghost, SMS ., VNC, NetOP Remote Control Software version . to troubleshoot/administer
Windows // Server, Windows /XP/ Professional
• Novell .X, .X, GroupWise Email Networking software
• IBM RS/, IBM AS/ OS, AIX Unix ., IBM Tivoli formerly ADSM Storage
• Configure and Maintain Novell GroupWise . Email clients
• HP Data Protector Backup / Restore software, Arcserve IT, Backup Exec Enterprise server backup software
• Knowledge of VMWare ESX servers environment
• Knowledge of VMWare VSpere environment
• Knowledge of Red Hat Advanced Linux OS
• Knowledge of SAP system environment
Sanofi Pasteur Limited
Sept – Mar
System Administrator
• Managing the Toronto Data Centre server environment which included supporting approximately internal users
and external consultants in Microsoft Windows , , Windows and XP Professional, Windows ,
NT, and Citrix Operating system platforms.
• Administer, setup, configure the company’s two Windows Print Servers. Setup,
configure, and manage all the company’s Printers queues, printer drivers, and printers.
• Managed January Printer Migration of all the companies printers from Windows
server to our new Windows Print Servers.
• Managed June migration from Dell EMC FC to new Clarion EMC CX
SAN, including running of fiber cables from servers to SAN, installation of HBA fiber
network cards, removal and installation of HBA Emulex drivers and Navisphere .,
CLI software.
• Troubleshoot connectivity and network problems Windows server , and Windows / XP Professional.
• Setup, configure new/existing user network, email accounts in the company using Windows Active Directory
Admin Tools.
• Administration of VMWare host servers using VSphere client software
• Restore user data from company backup media, as requested.
• Administration of Red Hat Advanced Linux servers
• Working in a large SAP corporate environment over internal users
Patrick B.
Alfred Smith Way Bus:
Newmarket, Ontario
LX B Email:
Sanofi Pasteur Limited
Sept – Sept
IT Support Analyst
• Setup and configure user’s remote access permissions using RSA .. Remote Admin Database Tools.
• Responsible for Security, Maintenance and Monitoring of Data Centre in the company.
• System Data Backup of all company data on all Servers in the company Data Centre.
• Administration of new and existing users in the company, using Alteris, SMS ., remote control software, Microsoft
Exchange Server , Windows Server.
• Logging of new and existing tickets of client problems in the company’s Remedy . database.
• Installation, configuration and troubleshooting of HP Proliant and Dell PowerEdge
Windows , Windows , and Windows Servers.
• Restore user data from company backup media, as requested.
Spar Aerospace
Sept – Sept
Technical Support Analyst
• Supporting approximately users in Windows , NT and Novell GroupWise platforms.
• Updating existing and new IT documentation, such as creating a company newsletter
containing a TIPs of the MONTH., such as Word, Excel, Windows TIPS for users.
• Logging and updating new and existing problems in a Microsoft Access database.
• Installation, configuration and troubleshooting of , NT Servers, Workstations, and
• Proficient with setup, installation and troubleshooting of software drivers, network cards, sound cards, fax modems,
video cards, cabling, hard drives, etc.
Securicor Cash Services
Jan – Apr
Technical Support Analyst
• Configure and Setup new desktops and laptops in the company using Norton Ghost Professional imaging software to
create imaging CDs containing Windows operating system
• Configure and Install Windows //NT Operating System on Compaq Deskpro and Toshiba Laptop computers for
Corporate Head Office.
• Troubleshot connectivity and network problems with Windows , Windows NT Server, and Windows
• Providing % inperson desktop support and % helpdesk support for software applications such as Microsoft
Outlook /, Microsoft Office / applications.
• Administration of new and existing users in the corporate head office and nationwide, using NetOP remote control
software, Microsoft Exchange Server ., Windows NT Server .
Allianz Insurance Canada
June – Jan
Technical Support Analyst
• Used and monitored backups and restores on HP using Omniback software
• Used IBM Tivoli Storage Manager to maintain company backup policies and integrity of backups on all various nodes
of IBM RS system
• Troubleshot problems with Tivoli backups, monitoring error logs and UNIX error logs on IBM AIX and HP Unix
• Configured and Monitored AS/ backup, print and batch jobs.
• Troubleshot and maintained backups using NT Arcserve IT Enterprise software
• Created and maintained new and existing documentation for all above mentioned systems
Patrick B.
Alfred Smith Way Bus:
Newmarket, Ontario
LX B Email:
Scotiabank Jan – June
Computer Operator
• troubleshooting problems encountered during end of day processing
• collect business information and accurately input data to produce critical user reports
• participate in testing and implementing of new software releases
• prioritizing requests from Manager and system users
• ensure all end of day processing was successfully completed
• resolved routine problems encountered during

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