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Ft. Wayne, IN ♦
Resourceful information technology
professional with + years experience who effectively leads application
of technology to generate accurate, timely and valuable data required
for informed decision making. Excels at building sense of community
among team members, utilizes collaborative approach and focuses
on providing outstanding level of customer service. Proactive
problem solver with highly developed analytical skills and innovative
approaches that lead to viable solutions. Consistently
demonstrates flexibility to everchanging technology requirements and
needs. Possesses progressive track record in manufacturing and service
related industries. Areas of expertise:
||ERP: SAP &
Columbia City, IN
Exton, PA acquired
by Greatbatch Medical
PLANT INFORMATION TECHNOLOGY
Managed all information systems
including software, network and SAP system and provided all technical
support for manufacturer of medical devices. Oversaw delivery
of external training and provided internal trainthetrainer programs.
Managed external consultants and resources. Extracted and compiled
reports for all departments and senior management.
of ontime and onbudget implementation of first full service ERP system,
ACCPAC/COSS. Wrote request for proposal RFP, interviewed selected
vendors, researched functionality of software, negotiated with vendor,
partnered in creation of contract for software and services, compiled
all master data to populate new system and created templates for importing
SQL database and corrected inaccuracies in G/L prior to major financial
audit. Identified software upgrade bug as cause of inaccuracies. Partnered
with software vendor and determined best course of action and designed
and executed plan.
Led cross functional
team in discovering $k+ in savings from inventory overage as well
as generating $k in additional revenue. Compiled ERP system
data for team review to effectively identify and resolve customer excess
that resulted in full ISO : accreditation for U.S. operations
within scheduled four month timeframe. Reported directly to Global
Director Quality/Regulatory Management. Managed crossfunctional
team and consultant for translation of documents from French to English.
management with critical decision making data that supported revenue
growth from $M to $M. Gathered system requirements from all
functional teams. Designed and created standardized reports for
sales, customer service, and manufacturing
ontime week SAP implementation. Managed master data extraction
from old ERP system and import into SAP. Interfaced directly with
ABAP programmer and functional consultants and worked closely with master
data owners to ensure valid standardized data.
Resolved SAP VPN
connectivity issue for remote site users resulting in savings of more
than $,/month. Determined root cause, discovered costeffective
solution and implemented new VPN.
Led effort that
reduced time to complete physical inventory process from more than
weeks to days. Created programs to speed up process and worked
with process owners and inventory teams.
Kent R. D. Page
Managed SAP system
landscape effectively with only hours of unscheduled downtime over
½ year period. Closely monitored internal LAN, external WAN
and hosting site. Established countermeasures for any potential
risks and created contingency plans ensuring all essential business
operational activities could continue during outages.
that seamlessly relocated SAP system landscape to internal data center
while maintaining .% uptime and accomplishing project ontime and
Led global Orthopaedic
sales report project which provided rapid report access of timely data
on current vs. historical sales. Partnered with vice president
of sales in determining needs and recommended enhancements for consideration.
Standardized and collated data into useful, flexible report for U.S.
that designed and implemented stateoftheart global video conferencing
solution. Created personal online interaction that helped reduce
cultural and language barriers, and provided live camera views of instruments
and parts for discussion by engineers.
that provided U.S. facility with capability to print customer labels
onsite, rather than in Switzerland, utilizing existing validated and
approved system. Reduced wait time from several weeks to several
minutes. Designed process, directed Swiss IT team and trained
department quick and effective solution to reassign ownership of nearly
gages to new company name saving + hours and completing prior
to major ISO audit. Gathered requirements, designed, tested and
executed changes while ensuring calibration history was properly maintained.
delivery of Oracle implementation by managing successful extraction,
validation and import of all of necessary data. Designed data
extraction strategy, managed ABAP programmers, wrote queries, designed
templates and partnered with data owners.
Lockheed Martin Corporation,
DATA RESOURCES COORDINATOR
Managed all marketing databases
and resources for information technology services company. Oversaw
delivery of various marketing programs and optimized focus by analyzing
prospect data and previous campaign results. Supervised external
consultants and resources. Developed, extracted data and compiled
reports for all departments and senior management. Directed customer
satisfaction survey program. Managed acquisition, and analysis
of prospect/customer data for direct marketing, sales, and business
development. Administered Advanced Concepts Center’s “Customer
Connection” web site.
catalog development ontime and onbudget. Supervised entire process
from design and content development to publication.
Designed and executed
direct marketing campaign that increased public course enrollments by
over %. Directed creation of marketing collateral, managed program
execution and followup, tracked results and finetuned targeting and
Created and managed
quarterly customer satisfaction survey. Provided analysis and
compilation of results in comprehensive report and succinct one page
executive summary which was utilized by management to achieve and maintain
% or higher satisfaction rating.
Saved man hours
and $k in expense by researching and utilizing tool to create templates
to convert hundreds of documents to HTML code.
Saint Davids, PA, graduate courses in organizational leadership
of Arts, Management Information Systems,
Eastern University, Saint Davids, PA
technology & business courses in Oracle, SAP ABAP, SAP User &
Security management, Client/Server, TCP/IP, UNIX Fundamentals, ISO :
Auditor, Email Marketing, Online Privacy, Product Branding, Data Warehouse
Seminar, Intensive seminars in Database Marketing, Microsoft Office
& Direct Marketing.