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<pre>Array ( [var] => cut_url ) </pre> Resume for Kent D. for IT / Technical Support in Fort Wayne, Indiana. Search More Resumes for IT / Technical Support on Resumark.com #SPNXCEEIP
 

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Resume for Kent D. for IT / Technical Support in Fort Wayne, Indiana




Occupation: IT / Technical Support Industry:
Country: United States City: Fort Wayne
State: Indiana ZIP: 46804



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Kent R. D.

Mohican Trail Ft. Wayne, IN

Home: Cell:  

Information Technology Management 

Resourceful information technology professional with + years experience who effectively leads application of technology to generate accurate, timely and valuable data required for informed decision making. Excels at building sense of community among team members, utilizes collaborative approach and focuses on providing outstanding level of customer service.   Proactive problem solver with highly developed analytical skills and innovative approaches that lead to viable solutions. Consistently demonstrates flexibility to everchanging technology requirements and needs. Possesses progressive track record in manufacturing and service related industries.   Areas of expertise:

Leadership Project Management ERP: SAP & Oracle
Negotiation Needs Assessment Database Management
Vendor Management Troubleshooting Data Analysis
Process Improvement Training eCommerce
 
 

Professional Experience 

Greatbatch Medical, Columbia City, IN 

Precimed Inc., Exton, PA acquired by Greatbatch Medical

PLANT INFORMATION TECHNOLOGY MANAGER

Managed all information systems including software, network and SAP system and provided all technical support for manufacturer of medical devices.  Oversaw delivery of external training and provided internal trainthetrainer programs.  Managed external consultants and resources.  Extracted and compiled reports for all departments and senior management.

  • Led achievement of ontime and onbudget implementation of first full service ERP system, ACCPAC/COSS.  Wrote request for proposal RFP, interviewed selected vendors, researched functionality of software, negotiated with vendor, partnered in creation of contract for software and services, compiled all master data to populate new system and created templates for importing data.
  • Repaired ACCPAC SQL database and corrected inaccuracies in G/L prior to major financial audit. Identified software upgrade bug as cause of inaccuracies. Partnered with software vendor and determined best course of action and designed and executed plan.
  • Led cross functional team in discovering $k+ in savings from inventory overage as well as generating $k in additional revenue.  Compiled ERP system data for team review to effectively identify and resolve customer excess inventory issue.
  • Directed project that resulted in full ISO : accreditation for U.S. operations within scheduled four month timeframe.  Reported directly to Global Director Quality/Regulatory Management.  Managed crossfunctional team and consultant for translation of documents from French to English.
  • Provided senior management with critical decision making data that supported revenue growth from $M to $M.  Gathered system requirements from all functional teams.  Designed and created standardized reports for sales, customer service, and manufacturing
  • Achieved successful ontime week SAP implementation.  Managed master data extraction from old ERP system and import into SAP.  Interfaced directly with ABAP programmer and functional consultants and worked closely with master data owners to ensure valid standardized data.
  • Resolved SAP VPN connectivity issue for remote site users resulting in savings of more than $,/month.  Determined root cause, discovered costeffective solution and implemented new VPN.
  • Led effort that reduced time to complete physical inventory process from more than weeks to days.  Created programs to speed up process and worked with process owners and inventory teams.
  •  

    Kent R. D. Page  

  • Managed SAP system landscape effectively with only hours of unscheduled downtime over ½ year period.  Closely monitored internal LAN, external WAN and hosting site.  Established countermeasures for any potential risks and created contingency plans ensuring all essential business operational activities could continue during outages.
  • Directed effort that seamlessly relocated SAP system landscape to internal data center while maintaining .% uptime and accomplishing project ontime and under budget. 
  • Led global Orthopaedic sales report project which provided rapid report access of timely data on current vs. historical sales.  Partnered with vice president of sales in determining needs and recommended enhancements for consideration.  Standardized and collated data into useful, flexible report for U.S.
  • Supervised team that designed and implemented stateoftheart global video conferencing solution.  Created personal online interaction that helped reduce cultural and language barriers, and provided live camera views of instruments and parts for discussion by engineers.  
  • Spearheaded effort that provided U.S. facility with capability to print customer labels onsite, rather than in Switzerland, utilizing existing validated and approved system.  Reduced wait time from several weeks to several minutes.  Designed process, directed Swiss IT team and trained U.S. users.
  • Provided quality department quick and effective solution to reassign ownership of nearly gages to new company name saving + hours and completing prior to major ISO audit.  Gathered requirements, designed, tested and executed changes while ensuring calibration history was properly maintained.
  • Achieved ontime delivery of Oracle implementation by managing successful extraction, validation and import of all of necessary data.  Designed data extraction strategy, managed ABAP programmers, wrote queries, designed templates and partnered with data owners.
  •  

    Lockheed Martin Corporation, Norristown, PA 

    MARKETING ANALYST/MARKETING DATA RESOURCES COORDINATOR

    Managed all marketing databases and resources for information technology services company.  Oversaw delivery of various marketing programs and optimized focus by analyzing prospect data and previous campaign results.  Supervised external consultants and resources.  Developed, extracted data and compiled reports for all departments and senior management.  Directed customer satisfaction survey program.  Managed acquisition, and analysis of prospect/customer data for direct marketing, sales, and business development.  Administered Advanced Concepts Center’s “Customer Connection” web site. 

  • Completed course catalog development ontime and onbudget. Supervised entire process from design and content development to publication.
  • Designed and executed direct marketing campaign that increased public course enrollments by over %.  Directed creation of marketing collateral, managed program execution and followup, tracked results and finetuned targeting and delivery strategy.
  • Created and managed quarterly customer satisfaction survey.  Provided analysis and compilation of results in comprehensive report and succinct one page executive summary which was utilized by management to achieve and maintain % or higher satisfaction rating.
  • Saved man hours and $k in expense by researching and utilizing tool to create templates to convert hundreds of documents to HTML code.
  •  

    Education 

    Cabrini College, Saint Davids, PA, graduate courses in organizational leadership

    Bachelor of Arts, Management Information Systems, Eastern University, Saint Davids, PA 

    Professional Development

    Extensive information technology & business courses in Oracle, SAP ABAP, SAP User & Security management, Client/Server, TCP/IP, UNIX Fundamentals, ISO : Auditor, Email Marketing, Online Privacy, Product Branding, Data Warehouse Seminar, Intensive seminars in Database Marketing, Microsoft Office & Direct Marketing.


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