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<pre>Array ( [var] => cut_url ) </pre> Resume for Amer F. for IT / Technical Support in amman, Jordan. Search More Resumes for IT / Technical Support on Resumark.com #TTWX7PJLV
 

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Resume for Amer F. for IT / Technical Support in amman, Jordan




Occupation: IT / Technical Support Industry:
Country: Jordan City: amman
State: Amman ZIP: 00962



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Amer s. F. Mobile + , Tel + Email P.O.BOX , Amman, Jordan PERSONAL INFORMATION Marital Status: Single Nationality: Jordanian Date of Birth: September, Education Philadelphia University, Amman, Jordan B.Sc. degree in Computer Science, Faculty of Information Technology IT Bishop&;s School, Amman, Jordan General Education Certificate Scientific Stream professional certification * ITIL Expert V Intermediate Service Strategy, Intermediate Service Design, Intermediate Service Transition, Intermediate Service Operation, Intermediate Continual Service Improvement, MALC Managing Across the Lifecycle. * CCNA: Cisco Certified Network Associated CCNA professional EXPERIENCE July Present Ministry of Finance, Government Financial Management Information System GFMIS Project Help Desk Analyst * Responsible for overall daily operations of the Help Desk functions including: * Delivery, problem escalation/resolution processes and performance monitoring. * Ensuring timely resolutions on reported issues and services by evaluating, tracking, escalating, managing, and ensuring timely closure of all requests/ problems reported to the support center. * Interacts with help Desk Manager and staff to ensure all appropriate helpdesk internal customer levels are maintained for the end users. * Maintains confidentiality of workplace information according to policies and procedures. * Interact with employees, department Managers and Executives to meet the helpdesk, applications, and customer service requirements. * Working on Service Management System ITIL based BMC and applying the best ITIL practices. * Provide recommendations and proposed solutions to any emerging situations. November April International Data Exchange Company Cyberia Technical Support * Coach and assist junior team members. * Proven ability to resolve problems efficiently and effectively, recognizing customers&; competence levels, and able to approach each level appropriately. * Assess customer needs in systems analysis, design techniques and recommend the appropriate solution for each case. * Install, configure and support internet Leased Line, ADSL, ISDN and Dialup and Email Services. * Install and configure Cisco and broad band routers. * Implement VPN solutions using different hardware vendors. * Troubleshoot DNS, domain name registration and hosting problems. * Install and support ISA Server . * Install, configure and manage Exchange and Exchange servers. * Respond and address incoming telephonic technical queries from clients. March October International Data Exchange Company Cyberia Customer Care Executive * Responsible for internet services renewal for corporate accounts. * Build customer relationships with the company and locate the optimal service plans for each member. * Increase customer satisfaction. * Respond to telephone inquiries, complaints and answer technical calls. * Configure and support the internet Dialup and Email Services. * Maintain the Intranet billing system IBS . for all customers. skills * Strong knowledge of the technical aspects of analysis, computer application programming, telecommunications, network design and troubleshooting techniques. * Function effectively, independently and as part of a team. * Ability to cope with pressure and prioritize workload accordingly. * Good level knowledge and experience of Programming Languages Visual Basic, NET, C and HTML. TRAINING * Method training institution Project Management Professional PMP * CCNP: Building Scalable Internetworks BSCI * Lead International SERVE Module Leadership Training. * Received training at the Information Technology and Automation Company for months using programming language VB.Net. languages Arabic: mother tongue. English: Excellent.

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