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John "Yiannis" G.
Russian Number / USA Skype Number *Please email me with contact information for best response* EDUCATION: Wentworth Institute of Technology Bachelor of Science in Computer Network and Information Systems SUPPORT TRAINING: Java Object Oriented Programming Networks, Services & the World Wide Web Computer Architecture Network Security Windows Programming UNIX System Administration Software Design & Development EXPERIENCE: · · · · Vast SLA knowledge and management support skills. Team leader and organizer of resources for systems and Client needs. Enhanced IT "methodologies" and "cloud computing". WAN and LAN expertise and TCP/IP configurations. Helpdesk work for US government and international organizations. Analysis of Information Systems system documentation and review. C++ Object Oriented Programming Database Management Systems & Applications Computing & Problem Solving Network Administration Operating Systems Concepts Information Systems Project Management Software Testing & Quality Assurance Boston, MA
WORK HISTORY: Skolkovo Moscow School of Management Moscow, Russia IT Expert · Tier , Tier , and Tier technician and consultant for global IT clientele needs. · VLAN configurations and Cisco telephony administrational duties. · Event administration presidential visits, technical and sound configurations, Scala. · User changes; BBS, Cisco telephony, Access list modifications. · Hardware and software auditing; Acronis images, inventory asset manager. · KPI performance and ticket system manager. National Science Foundation Systems Analyst · · · · · · Heath Street VA Medical Center IT Technician · · · · Arlington, VA, USA Tier and Tier advisor and system statistics analyst at a government research center. Helped to implement CRM model and held team meetings to review update in protocols. Created manuals and trained users both within the institution and our guests. Project Management tasks; New project reviews and assessments of future projects. VPN remote assistance for a global "Client" base that was based on federal security laws. Client briefings to make sure the needs of "officials" were in line with regulations. Boston, MA, USA Tier Support Technician at a government hospital. Provided technical support via Remedy and in person, via email, phone on network issues. Imaged workstations, Installed and managed software; office, active dir. Maintained all hardware under the IRM department, kept all systems and inventory up to date.
Languages: Fluent in English and Greek, Process of Fluent Russian. I am a team organizer and have worked at various levels of my industry, I work better when my hands are not "tied" and can perform all duties required of me from a Client at any given organization. I have vast experience in an array of public and private structures and personal experience that extends over years. I am an international achiever that can adapt to changes and different cultures easily and can offer much in a technical or leadership role. At all of the great organizations which I have listed here I can offer excellent references and can prove my work ethic and my binding positive nature towards national and global Information Technology standards and practices. References available upon request