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Robert M. M.
Westview Drive • Copley,
H: • C:
CLAIMS / RISK MANAGEMENT OFFICER
Expert at resolving
claims through settlement, mediation and litigation
in the Liability, General Insurance
and Workers’ Compensation arenas.
Claims professional with
JD degree and + years’ experience protecting the assets and reputation
of a Fortune transportation company, FedEx Ground Package System.
Wellestablished ability to assess/manage company risk levels and establish
appropriate reserves. Formidable record of championing/implementing
profitable, gamechanging insurance programs/processes. Collaborative
business partner with strong reputation for proactive, highimpact risk
management leadership and soughtafter speaker at Transportation, Legal and Workers’
Strategic Planning •
Regulatory Compliance • Exposure Assessment • Complex Negotiations
Change Management • Vendor &
Client Relations • Call Centers • Process Improvement
Team Leadership •
Available for relocation
to southern or southwestern US.
FED EX GROUND PACKAGE SYSTEM, INC.
Akron, OH •
Premiere small package delivery
organization serving the US and Canada.
Managing Director, Risk Management
Oversaw risk management
activities in the areas of Liability Claims, General Insurance and Workers’
Compensation subject to a $M selfinsured retention with a person
staff managing claims for FedEx companies across states. Special
emphasis on prompt and fair claims resolution to protect company reputation,
identifying and managing risk exposures, and ensuring programs met corporate
standards for quality, cost effectiveness, and timeliness.
Recommended and led the implementation
of diverse, enterprise wide risk initiatives:
Established the / FedEx
Ground Accident Reporting Center─where a single phone call from the field guaranteed
proper adjuster assignment. Created a costneutral program that generated
$K to $K annually in positive cash as a result of phone adjuster
Designed and launched the
OCIP Owner Controlled Insurance Program providing General Liability
and Workers’ Compensation insurance to all onsite vendors for $M
construction of new Hub Distribution Centers. Generated positive
cash flow, ensured appropriate coverage, provided a single source of
recovery for claims, and created a higher standard of job site safety.
Gained % participation in
the Independent Contractor Insurance Program─enabling contractors to meet lease requirements
for Occupational Accident, Workers Compensation, Physical Damage, and
Nontrucking Liability insurance coverage. Economies of scale drove
competitive pricing and provided contractors with a “best in class”
broker and insurance carrier relationship.
Built strong network of
brokers and vendors by managing the vendor selection process and
developing longterm business partnerships to optimize company’s buying
ROBERT M. M. •
Akron, OH •
company for major transportation companies formerly Roadway Services. Caliber
and its transportation companies were purchased by FedEx Corp, in .
Section Manager, Liability
Promoted to manage person
Liability Claims team─directing the establishment of appropriate reserves,
litigation management, and settlement authorization. Ensured best practice
processes and procedures as well as use of the most effective outside
investigators and attorneys. Strong focus on cost control. Led employee
development efforts, including annual performance evaluations.
Achieved consistent, costeffective
resolving claims as soon as practicable and avoiding unnecessary litigation.
Gained reputation as a strong
leader with the ability to interact with management and field personnel
to provide effective resolutions of claimrelated problems.
Ensured prompt, thorough
investigation of losses, including exposure analysis and establishing
appropriate reserves. Maintained regulatory knowledgebase and interacted
with independent adjustment agencies. Special emphasis on leading
negotiation processes with claimants, insurance companies and attorneys
to resolve claims prior to litigation, supervising litigation preparation,
and participating in discovery, witness preparation, legal research,
drafting of documents and trial activities.
Managed claims caseload of
files and oversaw litigation processes in northeastern states
for defense of wrongful death, bodily injury claims, property damage
claims, and cargo damage claims.
Repeatedly saved significant
legal fees through aggressive settlement of claims through negotiation
and mediation processes.
Interacted with senior management
to resolve legal issues involving compliance with government regulations,
drafting and interpreting contracts, releases, indemnity agreements,
hold harmless agreements, lease agreements and other corporate legal
Juris Doctorate JD
University of Akron School of Law, Akron, OH
Bachelor of Science
Business Administration BSBA in Marketing
University of Akron, Akron,