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<pre>Array ( [var] => cut_url ) </pre> Resume for Michael S. for Business Analyst / Insurance in Harpers Ferry, West Virginia. Search More Resumes for Business Analyst on #6UBYHP7U9

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Resume for Michael S. for Business Analyst / Insurance in Harpers Ferry, West Virginia

Occupation: Business Analyst Industry: Insurance
Country: United States City: Harpers Ferry
State: West Virginia ZIP: 25425

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Michael S. S.


Harpers Ferry, WV  

MSBA – Business Administration – Strayer University  
BSBA Business Administration – Strayer University  
Certificate – Human Resources Program – American Management Association AMA/Frederick Community College  
Certificate – Management Program – American Management Association AMA/Frederick Community College

Several Online training courses:

CUES Online University A partnership with Credit Union Executive Society and Digital University, Inc.

Continuing Education Courses:

Northern Virginia Community College

Frederick Community College 

United Healthcare of the Mid Atlantic, Frederick, Maryland Workforce Analyst //

Work as a team player, coordinating the staffing, scheduling, of a large inbound call center to meet the business goals. Utilize IEX software, Workforce Management software, NICE Analyzer, Lotus Notes and Microsoft Office on a daily basis.

United Healthcare of the Mid Atlantic, Frederick, Maryland PSD Representative // 
Professional Service Department Call center representative providing customer service to healthcare providers regarding benefits, claims, eligibility and information related to OCI, MDIPA, MLH and Alliance products. Participated in a successful sixsigma study, saving the corporation money and decreases the call center retention rate.

Bulldog Federal Credit Union, Hagerstown, Maryland Director, Board Of Directors /Present and // 
Participating in Annual Meetings, Board of Director Meetings, and Examination Meetings. Board of directors is responsible for directing and controlling the affairs of the credit union. The board sets policy, establishes programs, hires a CEO, and appoints committees.

Hope Alive, Inc., Sabillasville, Maryland Director, Board of Directors //

Serve as a director for nonprofit serving homeless women and children in Frederick County, Maryland. Responsibilities include being the President Elect, the Chair of the Human Resources Committee and the Salary and Organization Review Taskforce SORT.

Axiom Staffing Group, Leesburg, Virginia Various Assignments // 
Front Desk/File Clerk // Responsible for greeting visitors, answering phones, filling and organizing files and envelopes, boxing closed files, and assisting in closing files for a bankruptcy mortgage company. 
Call Center Operator // Responsible for answering multi line phones system, logging calls on IMIS, Call Center Applications, and on the Internet, running reports, utilizing excel spreadsheets, processing premium and give away orders, handling donations, and helping to solve caller problems for a large nonprofit organization. 
File Clerk // Responsible for filling and organizing files and envelopes, boxing closed files, and assisting in closing files for a bankruptcy mortgage company.

Warden Associates, Springfield, Virginia Jr. Technical Analyst / – / 
· provided onsite commercial activity A HR Organization Study technical support as a contractor to the U.S. NAVY 
· in depth study of Navy Public Works Program 
· Utilized MS Office applications 
· Conducted interviews of employees

ELS, Inc., Arlington, Virginia Logistics Analyst // 
· provided logistic support to the NAVSEA Naval Sea Systems Command Q integrated systems and computer workstations used on Navy ships and aircraft PMS program. 
· Supported LIVELINK CDMS Database system used by NAVSEA for PMS. 
· Prepared Weekly Highlight Reports for PMSL. 
· Participated and prepared TDP Technical Data Package Reviews. 
· Tracked action items for MCE ILS Mission Critical Enclosure Integrated Logistic Support, and ILSMT Integrated Logistics Support Management Team.  
· Supported NMCI Navy Marine Corps Intranet project as a process analyst assisting in the development of several processes for the transition into NMCI. 
· Assisted in the preparation of proposals. 
· Assisted Analysts and Engineers on several PMS projects. 
· Prepared copies of documents and presentations. 
· Edited and prepared documents, presentations, and meeting materials. 
· Prepared Data CDs 
· Assisted engineers, logisticians, and managers with technical tasking, documents, and presentations. 
· Met with customers in various meetings, presentations, and logistic reviews.

Payless Shoe Source, Frederick, Maryland Assistant Manager / – /

Assist in the management of a retail shoe store in the Francis Scott Key Mall in Frederick, Maryland. I am also shared labor, assistant manager at the Frederick Town Mall Payless Shoe Source store. Duties include opening, closing, money handling, stocking, display making, sales and customer service. 

London Fog / – / Manager

London Fog, Hagerstown, Maryland

Store Manager / – /

·Store manager of a retail store specializing in sales of outerwear. 
·Duties included sales, training, recruiting, signage, floor moves, customer service, stocking, receivables and cash handling.

London Fog, Prince William, Virginia

CoManager / / 
Assist store manager in the management of a $. million dollar retail outerwear store.

J.Riggings, Springfield, Virginia Assistant Manager / / 
· Assisted manager in management of retail men’s clothing store. 
· Duties included opening and closing store, floor moves, signage, customer service, stocking inventory in the stockroom, receiving deliveries supervising and training of twelve member sales staffs, cash handling including counting, recruiting, and training, delivery of deposits, sales, returns and exchanges.

Guardsmark, Inc., Fairfax, Virginia Assistant Site Supervisor / / 
· Managed and supervised eighteen security officers at a large corporate headquarters facility located in Northern Virginia. 
· Responsible for the training and the orientation of security officers. 
· Responsible for monitoring a command center, computer data entry of incident reports, responding to emergencies, alarms, patrolling client property, escorting and assisting corporate employees, logged shipments in and out from loading docks, and in the absence of the site supervisor responsible for all scheduling activities and all supervisory activities at the site.  
Guardsmark, Inc., Fairfax, Virginia Lead Supervisor / / 
Guardsmark, Inc., Fairfax, Virginia Supervisor / / 
Guardsmark, Inc., Fairfax, Virginia Security Officer / / 

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