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Resume for John J. for Business Analyst / Insurance in Silver Spring, Maryland




Occupation: Business Analyst Industry: Insurance
Country: United States City: Silver Spring
State: Maryland ZIP: 20904



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John Lewis J., MBA, PMP 

Home:              

Voicemail:               

Carriage House Terrace Unit DD

Silver Spring, Maryland

 

Professional Profile         

Project Management Professional PMP with + years of experience providing consulting services for public and private sector clients in the areas of project management, business analysis, and financial analysis. Success includes leading initiatives that strengthen business performance, improve processes, and exceed client objectives. Defines, scopes, plans and delivers solutions that deliver benefits and value far beyond a particular engagement. Demonstrated ability to quickly gain an indepth knowledge of business processes, analyze issues, recommend solutions, and achieve the goals and expectations of all stakeholders. Proven ability to collaborate and cultivate strong client relationships at all levels of an organization. 

Areas of Expertise 

Project Management Business Process Analysis Financial Analysis
Change Management Strategic Planning & Execution Client Relationship Management
Human Capital Business Development Communication / Presentation
 

Partial Client List 

Department of Homeland Security DHS – Transportation Security Administration TSA US Coast Guard National Institutes of Health NIH

United States Postal Service USPS United States Department of Transportation USDOT Bell South  

Professional Experience 

State farm, Silver Spring, MD

Agent

  • Managed $ million book of business through networking, prospecting and relationship building activities
  • Provided comprehensive risk management services for individuals and small business owners.
  • Developed financial plans and made investment/insurance product recommendations to help clients achieve their goals.
  • Obtained NASD Series and designations.
  • Obtained Life/Health and Property/Casualty Licenses.
  •  
    PricewaterhouseCoopers, McLean, VA
     

    Senior Associate, Washington Federal Practice

  • Served as subject matter expert for the Program Office supporting the implementation of an electronic time and attendance system that streamlined the payroll process for ,+ employees.
  • Key member of engagement teams; conduct business process analysis, identify client needs, present/evaluate options, and provide solutions designed to achieve and exceed client objectives.
  • Managed internal Project Management Office PMO for $. million engagement; improved process by standardizing status/budget reporting tools. Directed on/offboarding of project staff, as well as the contract closeout process.
  • Led Integration Management Office IMO workstream during implementation of client change management initiative.
  • Oversaw and adjusted engagement budget based on resource allocation; verified hours billed to ensure accurate monthly invoicing, provided billing forecasts, and monitored accrual of expense against deliverables and contract milestones.
  • Conducted assessment of vital records and evaluated existing processes for storing records across client's US organizations; scheduled and conducted interview sessions with stakeholders to define requirements and capture data for vital record inventory.
  •  
    Catapult Technology, Bethesda, MD

    Business Analyst

  • Managed + data entry specialists in support of Hazardous Material Information System HMIS incident report processing.
  • Documented business requirements and conducted customer acceptance testing for incident reporting and approval request processes for USDOT Grants Automated Document Generation & Information Control System GADICS, Discoverer, OmniPortlet, and Online Approvals applications.
  • Eliminated month backlog of incident reports and brought organization into compliance with servicelevel agreements SLAs  by implementing performance metrics, improving consistency/quality of work, and identifying system improvements to streamline process, reduce future backlogs and enhance management reporting capabilities.
  •  
     
     
     
     
     

    John Lewis J., MBA, PMP 

    Home:              

    Voicemail:               

    Carriage House Terr., Unit DD

    Silver Spring, Maryland

     
    IBM Corporation, Fairfax, VA

    and  

    Consultant, Business Consulting Services – Public Sector CRM Strategy

  • Documented business requirements and performed customer acceptance testing for USPS Product Tracking System PTS.
  • Developed and ran database inquiries and reports in response to internal/external customer requests.
  • Participated in development of RFP responses and proposal development efforts for engagements.
  • Monitored project plan and provided project management support for USPS Transportation Optimization Planning and Scheduling Project TOPS.
  •  

    Performance Partnering, LLC, Atlanta, GA                                                                                                                                                           

     

    Associate

  • Increased efficiency and productivity for corporate client; developed process maps to analyze existing processes; identified areas for improvement and solutions to optimize staffing levels in technical support center.
  • Provided client with tools and processes to improve workload balancing and resource allocation with installation of Management System and Operating Controls MSOC.
  • Delivered $K savings in labor costs while improving production and service levels.
  •  
    American Management Systems, Fairfax, VA 

    Business Analyst, State and Local Solutions Group

  • Conducted operational assessments and business process analyses to help clients achieve maximum return on investment for ADVANTAGE ERP information technology systems.
  • Developed processes and reporting tools for clients to ensure compliance with GASB governmental accounting standards.
  •  

    Software Applications, Languages and Technologies 

    Microsoft Applications: Project, Access, Excel, PowerPoint, Visio, FrontPage, Word, Publisher
    Lotus Applications: Approach, , Freelance Graphics, WordPro
    Process Modeling Applications: WBI Workbench, Rational Software Modeler, Erwin
    Other Applications: SharePoint, Kronos Workforce Central, DB, SPSS, TOAD for Oracle
    Programming Languages: C, COBOL, HTML, SQL
     

    Professional Affiliations, Organizations & Activities 

    National Black MBA Association, Inc. Present

    President, Washington DC Chapter

  • Grew membership by % in years to become the second largest of the organization’s chapters with members
  • Managed development and execution of more than chapter programs and activities
  • Raised more than $, in corporate partnership and grant funding to support chapter program and activities
  • Built relationships with Diversity and Inclusion and Human Resource Executives to facilitate achievement of diversity recruiting goals
  • Built relationships with local MBA programs to build a pipeline of future chapter members and offer scholarships
  • Served as a Life Leadership Advisor and financial literacy coach for the Leaders of Tomorrow high school mentoring program.
  •  

    Honors and Awards 

    NBMBAA Chapter of the Year,

    NBMBAA Outstanding Senior Chapter President Award,

    NBMBAA Career Channel award,

    NBMBAA lifestyle channel award,

    PwC Senior Associate Corporate responsibility award,

    NBMBAADC President’s Award,

    NBMBAADC Distinguished Service Award,  

    Education 

    M.B.A. Finance and Information Technology, Georgia Institute of Technology, Atlanta, GA,

    B.S. Computer Science Cum Laude, Departmental Honors, Morehouse College, Atlanta, GA,


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