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<pre>Array ( [var] => cut_url ) </pre> Resume for James N. for Consultant / Insurance in Meridian, Idaho. Search More Resumes for Consultant on #NJ7UQMBFR

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Resume for James N. for Consultant / Insurance in Meridian, Idaho

Occupation: Consultant Industry: Insurance
Country: United States City: Meridian
State: Idaho ZIP: 83642

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James N.

E. Pine Bluff Drive Meridian, Idaho  Cell: 

Career Summary 

Management Professional with + years of experience in the auto insurance industry. Ten years of experience overseeing all operational aspects of insurance claims teams as a regional and branch manager. Noted for ability to motivate, retain talent and exceed corporate goals for claims accuracy and customer satisfaction. Work style is dedicated, thorough and committed to high standards. Excellent written and oral communication skills.  

Professional Experience

Volunteer – American Red Cross of Greater Idaho            – present

Current Role: Volunteer Services Coordinator

Key responsibilities include:

  • Coordinating all aspects of volunteer services, including:
  • Conducting background checks on all potential volunteers.
  • Recruiting potential volunteers.
  • Interviewing potential volunteers to gauge best fit.
  • Placing volunteers in roles that will provide the best outcome for both the volunteer and the Red Cross.

    Progressive Group of Insurance Companies  – /

    Claims Regional and State Manager    Boise, ID and Salt Lake City, UT

    Oversaw claims operations in three states Idaho, Montana and Utah.Managed teams of up to employees across these three states, processing roughly claims per month. Position was eliminated due to restructuring.

    Key responsibilities included:

  • Coaching, mentoring, talent development and performance management.
  • Develop and implement employee appreciation programs, including team building exercises.
  • Direct day to day operations across multiple states and multiple locations, requiring decision making       
  •        and problem solving

  • Responsible for ensuring claims accuracy and quality, including bodily injury and litigation.
  • Responsible for employee productivity and teamwork.
  • Responsible for creating monthly performance plans while also setting attainable benchmarks for each plan.
  • Responsible for crafting an annual business plan, outlining aggressive, attainable goals.
  • In regards to customer service, establishing the goal of providing the “wow” factor to all customers.
  • Was required to maintain excellent working relations with service partners and vendors, including salvage yards, repair shops, attorneys, parts distributors, agents and auto rental companies to ensure timely and satisfactory experience for customers and cost effectiveness for company.
  • Key Accomplishments:  

  • Idaho recognized as best in company history, and for corporate audit results. Specifically, the combined audit scores, as determined by the corporate audit team, were the best backtoback scores ever.
  • State of Montana recognized as top performer, out of twelve states, for customer service, Great Plains region .
  • Idaho a top five Customer Service Performer, .
  • Consistently met or exceeded in corporate audit rates, every year. Idaho best corporate audit performance in company, . At that time, best in company history.
  • Facilitator for Mountain States Leadership Training modules. These leadership modules are critical to the development of future leaders. Authentic Leadership and Master Motivator
  • Maintain exemplary retention rate, less than % turnover average per year , throughout the region.

    Claims Branch Manager II   Jacksonville, FL 

  • Managed teams of claims professionals, reviewing and managing investigations of claims, liability and damages, settlement determination and litigations.
  • Managed the negotiation of settlement packages including settling reserves and authorizing payments. Mentored and trained all employments based on their individual career aspirations.
  • Actively involved in hiring, performance management and team building.

    Claims Branch Manager I    Jacksonville, FL 

  • Managed Team Leaders and Claims Representatives.
  • Interfaced regularly with statewide senior management. Main objective was to produce superior results while moving each employee to the next level of development.
  • Actively involved in hiring, performance management and team building.

    Claims Representative / Claims Team Leader  Jacksonville, FL 

  • Supervised a team of Claims Representatives, managing, mentoring and leading.
  • Selected for promotion to Claims Branch Manager based on performance and growth.
  • Adjusted and resolved auto insurance claims.
  • Assumed leadership roles, volunteering to serve as North Florida Pay for Proficiency PFP Coordinator and Repair Facility Coordinator for the Jacksonville office.


    BS, Education, University of Nevada, Reno, NV 

    Commercial Flight Certificate, Flight Instructor Certificate, Cockpit Resource Management training, Shields Aviation, Jacksonville, FL 

    Community Involvement 

    Civil Air Patrol, years. Participated in search and rescue operations. Additionally, was involved in coordinated flights with U.S. Customs and DEA.

    Volunteer, American Red Cross. Director of Volunteer Services, Boise, ID 

    Additional Relevant Skills 

    Presentation skills Key note speaker for industry meetings and for Civil Air Patrol special topics presentations.

    Computer skills Microsoft Excel, PowerPoint, Word, Outlook; Mitchell’s estimating software.

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