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<pre>Array ( [var] => cut_url ) </pre> Resume for Salman S. for Customer Support / Client Care / Insurance in AUH, United Arab Emirates. Search More Resumes for Customer Support / Client Care on #1X1YF2DPY

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Resume for Salman S. for Customer Support / Client Care / Insurance in AUH, United Arab Emirates

Occupation: Customer Support / Client Care Industry: Insurance
Country: United Arab Emirates City: AUH
State: Abu Dhabi ZIP: 02

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Salman S.F. Salam
Abu Dhabi, United Arab Emirates
Profile: Male, , Single. Residency: U.A.E. Valid Driver’s License
Nationality: Jordanian. Salary expectation: Negotiable
A position in an evolving organization that enables me to use my management information
system and marketing skills and offers opportunities for advancement.
Aug Present
Abu Dhabi National Insurance Company– ADNIC
UAE Abu Dhabi
Customer Service OfficerOperation Dep’t
Key Responsibilities
• Answer incoming customer calls in a courteous and professional manner
• Manage vendor accounts
• Place customer orders efficiently and accurately
• Respond to and investigate customer inquiries, concerns and issues via phone and email
in a timely and courteous manner
• Provide answers to inquiries relating to products, order status, Cards status and any other
questions that may arise
• Respond to customer inquiries through live chat on our site in real time
• Contact customers and vendors and when necessary to followup on customer issues or
• Document all actions and responses in customer database
• Handel Claims
• Prepare chequeÊ, Embassy letter and immigration letter for customers
• Enter customer information in the system and print there cards.
July – Aug
National Health Insurance Company – Daman
UAE Abu Dhabi
Customer Service Representative
Key Responsibilities
. Provide phone support and assistance to the members.
. Register and resolve issues while directing them to the concerned departments
. Support on verification/collection of data for enrollment through outbound calls.
. Ensure proper capturing of data with a focus on accuracy, efficiency and speed.
. Provide customers with product and service information.
. Project a professional company image through interaction with customers.
. Ensure that internal and external communication requirements are being adhered to
in a timely and professional manner.
. Perform shift duties.
Feb – June
DU Telecom Company
UAE – Dubai Media City
Sales & Customer service
Key Responsibilities
. Documentation and various administrative procedures for effective function of the
. Auditing of document after sales.
. Identify and meet the needs and expectation of customers through the application
of skills and knowledge acquired for the role and deliver exceptional service.
. Ensure policies and procedures are adhered to, including compliance to contact
center specific policies and procedures, financial policies and procedures.
. Ensure that all individual targets and key performance indicators are met or
exceeded, understanding the relevance and impact of those factors in the team’s
overall performance.
. Use skills and knowledge of products to consistently identify opportunities to
maximize sales potential.
Sep – Dec
UAE – Dubai Media City
Direct Sales Representative
Key Responsibilities
. Archives, maintain historic documents and items related to the Organization.
. Understand, recover, and generate documents
. Selling “SHOWTIME” subscription packages.
. Completing subscriber contracts and passing on to relevant parties for processing.
. Providing clients with a wide base of satellite knowledge and viewing options to
serve their viewing needs.
. Approaching the endconsumer and corporate clients, on both indoor and outdoor
. Providing excellent Customer Service.
Jun – Sep
Sharaf Salam Real state/Jordan
Summer Job Month a Year
Customer service
Key Responsibilities
. Follow for the legal forms of customers and company.
. Maintains and implements customer relations policies and procedures for the company and
comply with unit standards and performance measures.
. Conducts continuing analysis of company customer service and initiates actions to
meet clients’ changing needs.
. Consults with company management on customer relation’s issues and
recommends changes to company procedures to enhance access to company
. Coordinates customer service activities.
. Provides consultation and facilitates customer service problem resolution.
. Resolve customer complaints, and answer customers’ questions regarding
policies and procedures.
. Supervise the work of office, administrative
LOMA Life And medical .
CII Insurance Diploma PIC
• Program: CIIBIBF Insurance PIC
Award in general Insurance
Insurance Law
University of Atlanta
• Program: Master of Business Administration Marketing, MBA
American Institute of Business AdministrationÊCAE
• Post graduate diploma Certificate Program: Business Administration
Feb. June
Al Khawarizmi International College
. Diploma Degree in Computer Studies.
Sept June
Compubase UAE – Abu Dhabi
. Microsoft certified system engineering {MCSE}
. Certificate Of Excellence A+ From COMPTIA
. Certificate Of photoshop CS
. Certificate ATE Of Flash MX
. Certificate Of Front Page
. Professional selling skills
• Computer proficiency in MS Office applications and Internet research.
• Excellent in typing
• Internet – computer problem solving / software – hardware.
• Strong analytical, verbal and written communication, interpersonal and creative skills.
• Highly confident, selfmotivated, selfdirected, target oriented, and able to work under
pressure in a multicultural environment.
. Team Player, Very enthusiastic and willing to learn new development skills.
. Results oriented with ability to see any assignment to successful completion.
. Able to work under extended pressure and tight schedule.
. Communication and negotiation skills.
. Ability to work in multicultural environments.
. Extensively customer service oriented.
• Selfstarter, initiative, selfmotivated and enthusiastic
. Service and selling.
. Selling through Service.
. Professional telephone techniques.
. Customer Service Leadership.
. Sales Training

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