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<pre>Array ( [var] => cut_url ) </pre> Resume for Salman S. for Customer Support / Client Care / Insurance in AUH, United Arab Emirates. Search More Resumes for Customer Support / Client Care on Resumark.com #1X1YF2DPY
 

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Resume for Salman S. for Customer Support / Client Care / Insurance in AUH, United Arab Emirates




Occupation: Customer Support / Client Care Industry: Insurance
Country: United Arab Emirates City: AUH
State: Abu Dhabi ZIP: 02



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Salman S.F. Salam
Abu Dhabi, United Arab Emirates
Email:
SUMMARY
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Profile: Male, , Single. Residency: U.A.E. Valid Driver’s License
Nationality: Jordanian. Salary expectation: Negotiable
OBJECTIVE
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A position in an evolving organization that enables me to use my management information
system and marketing skills and offers opportunities for advancement.
WORK EXPERIENCE
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Aug Present
Abu Dhabi National Insurance Company– ADNIC
UAE Abu Dhabi
Customer Service OfficerOperation Dep’t
Key Responsibilities
• Answer incoming customer calls in a courteous and professional manner
• Manage vendor accounts
• Place customer orders efficiently and accurately
• Respond to and investigate customer inquiries, concerns and issues via phone and email
in a timely and courteous manner
• Provide answers to inquiries relating to products, order status, Cards status and any other
questions that may arise
• Respond to customer inquiries through live chat on our site in real time
• Contact customers and vendors and when necessary to followup on customer issues or
orders
• Document all actions and responses in customer database
• Handel Claims
• Prepare chequeÊ, Embassy letter and immigration letter for customers
• Enter customer information in the system and print there cards.
July – Aug
National Health Insurance Company – Daman
UAE Abu Dhabi
Customer Service Representative
Key Responsibilities
. Provide phone support and assistance to the members.
. Register and resolve issues while directing them to the concerned departments
. Support on verification/collection of data for enrollment through outbound calls.
. Ensure proper capturing of data with a focus on accuracy, efficiency and speed.
. Provide customers with product and service information.
. Project a professional company image through interaction with customers.
. Ensure that internal and external communication requirements are being adhered to
in a timely and professional manner.
. Perform shift duties.
Feb – June
DU Telecom Company
UAE – Dubai Media City
Sales & Customer service
Key Responsibilities
. Documentation and various administrative procedures for effective function of the
organization.
. Auditing of document after sales.
. Identify and meet the needs and expectation of customers through the application
of skills and knowledge acquired for the role and deliver exceptional service.
. Ensure policies and procedures are adhered to, including compliance to contact
center specific policies and procedures, financial policies and procedures.
. Ensure that all individual targets and key performance indicators are met or
exceeded, understanding the relevance and impact of those factors in the team’s
overall performance.
. Use skills and knowledge of products to consistently identify opportunities to
maximize sales potential.
Sep – Dec
Showtime
UAE – Dubai Media City
Direct Sales Representative
Key Responsibilities
. Archives, maintain historic documents and items related to the Organization.
. Understand, recover, and generate documents
. Selling “SHOWTIME” subscription packages.
. Completing subscriber contracts and passing on to relevant parties for processing.
. Providing clients with a wide base of satellite knowledge and viewing options to
serve their viewing needs.
. Approaching the endconsumer and corporate clients, on both indoor and outdoor
basis.
. Providing excellent Customer Service.
Jun – Sep
Sharaf Salam Real state/Jordan
Summer Job Month a Year
Customer service
Key Responsibilities
. Follow for the legal forms of customers and company.
. Maintains and implements customer relations policies and procedures for the company and
comply with unit standards and performance measures.
. Conducts continuing analysis of company customer service and initiates actions to
meet clients’ changing needs.
. Consults with company management on customer relation’s issues and
recommends changes to company procedures to enhance access to company
services.
. Coordinates customer service activities.
. Provides consultation and facilitates customer service problem resolution.
. Resolve customer complaints, and answer customers’ questions regarding
policies and procedures.
. Supervise the work of office, administrative
EDUCATION
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LOMA Life And medical .
CII Insurance Diploma PIC
• Program: CIIBIBF Insurance PIC
Award in general Insurance
Insurance Law
University of Atlanta
• Program: Master of Business Administration Marketing, MBA
American Institute of Business AdministrationÊCAE
• Post graduate diploma Certificate Program: Business Administration
Feb. June
Al Khawarizmi International College
. Diploma Degree in Computer Studies.
Sept June
Compubase UAE – Abu Dhabi
. Microsoft certified system engineering {MCSE}
. Certificate Of Excellence A+ From COMPTIA
. Certificate Of photoshop CS
. Certificate ATE Of Flash MX
. Certificate Of Front Page
. Professional selling skills
COMPUTER SKILLS:
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• Computer proficiency in MS Office applications and Internet research.
• Excellent in typing
• Internet – computer problem solving / software – hardware.
SPECIAL SKILLS
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• Strong analytical, verbal and written communication, interpersonal and creative skills.
• Highly confident, selfmotivated, selfdirected, target oriented, and able to work under
pressure in a multicultural environment.
. Team Player, Very enthusiastic and willing to learn new development skills.
. Results oriented with ability to see any assignment to successful completion.
. Able to work under extended pressure and tight schedule.
. Communication and negotiation skills.
. Ability to work in multicultural environments.
. Extensively customer service oriented.
• Selfstarter, initiative, selfmotivated and enthusiastic
TRANING ATTENDED
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. Service and selling.
. Selling through Service.
. Professional telephone techniques.
. Customer Service Leadership.
. Sales Training

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