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<pre>Array ( [var] => cut_url ) </pre> Resume for Javona W. for Customer Support / Client Care / Insurance in Madrid, Iowa. Search More Resumes for Customer Support / Client Care on #5ATLF1BUA

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Resume for Javona W. for Customer Support / Client Care / Insurance in Madrid, Iowa

Occupation: Customer Support / Client Care Industry: Insurance
Country: United States City: Madrid
State: Iowa ZIP: 50156

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Newton Road. • Madrid, IA  • HrSpecialist@ankenytemporaryservices •  

Human Resource Specialist.  

Selfmotivated problem solver with proven leadership and collaborative abilities. Enthusiastic and able to achieve rapport with prospects easily. Business Competencies: Customer service; Marketing Communications Management Competencies: Counseling, Listening, Goal setting, Time Management, Team Leadership. 

Accomplishments are coordination of services for families, certification of provider including home studies, recertification of current providers. Process requests for services by obtaining necessary assessments, conducting intakes, and completing social histories.  Complete and distribute written reports and paperwork utilizing word processing, database, spreadsheets software, and office equipment.


Bachelor’s in Human Services

Iowa Insurance Division Property License

Four  years of successful work experience under the MH/DD Programs.

Ability to exercise discretion and independent Judgment. Ten years of personal experience under the Ill and Handicapped Waiver Program.
Complete and distribute written reports and paperwork utilizing word processing, database, spreadsheets software and office equipment. Ensure regular face to face and collateral contacts with consumers, providers, family/guardian and other team members.
Models the core commitments of the organization when develop and implementing individual support plans ISP’s with people served. Coordination of services with essential goal meeting skills which involved; appropriate behavior, home maker skills, selfhelp skills, and money skills. 
Proven above average work attitude, quality of work, written and verbal communication, dependability, ability to plan and organize, build relationships, and attitude toward learning. Proven TypingMaster Test Certificate wpm with % accuracy.


Nationwide                                                                                                                            / Current

Customer Service Rep / Insurance Agent

Inbound call center…changing insurance and giving quotes on existing products. 

Ankeny Temporary Services                                                                                              . /Current


Everything as far as an small business owner.  Employing individuals, Unemployment Claims, Marketing, Sales,  Employee Agreements with Employers, job postings, drug testing, account payable and receiving, and much more.  

KMart                                                                                                                                   / Current

Customer Service Representative

Cash Handling, and customer service.  Parttime hours 

Helping Hand Temporary Services      //

Human Resource Specialist 

Interviewing, processing all candidates information, setting up new client account under workman’s’ compensation codes, placing assigning employees in job assignments.  Account payable and receivable.  Testing, and OSHA training classes. Compliance to FSLA and other payroll invoicing.  


Center Sales and Service Associate

Receive inbound calls from our residential customers throughout the country.  Promote and sell Qwest products and services by consulting, gathering information, and evaluating customer needs.   Negotiate customers’ requests for installation,   removal/changes of service, billing arrangements, and coordinate different departments. Use various computer systems or more/screens simultaneously to process service orders. Ensure customer satisfaction and win our customers’ continued business and loyalty.  Build and maintain strong customer rapport. Probe, multitask, and problem solve. 

Key Achievements: 

» Obtain Service Excellence Award  

» MM QA Technical Training:  MM Tech Requirement – Verified Caller/ Accessed Account, MM Tech requirement –Update  

   Customer Information/ Proper Credit Intake, MM Tech Requirement – Did the representative fully resolve the customer’s stated

   reason for calling.  

» Safety and Environmental Response Training Management 

» Office Ergonomics Training 

» Sales Dispute Process, Sales Code Guideline, General Dispute Resolution Guidelines, Presale Guidelines Training 

» Mass Market Training:  DirecTV Ordering, IP Broadband, Wireless Equipment, Residential Telephone services 

» IEX Total View time off manager and web station 

» Q Bat System Training sales and bill adjustments.  Electronic Funds Transfer and ECCPO training on applying payments to  


» Data Entry of sells order through Twist and Consulting Plus 



Provided and ensured respite services are provided to individuals served by Lutheran Services in Iowa as requested by families, and other key stakeholders to allow the primary caregivers relief from the responsibility of caring for a child and/or adult with a disability.  Other duties include coordination of services for families, certification of providers including home studies, recertification of current providers. 

Service delivery consistent with the goals, allocated hours and financial limitations of the individuals served.  Written detailed service plans and reports which effectively summarize the services provided by Lutheran Services in Iowa within given time frames.  Facilitate meetings of potential respite providers and the individuals served in a manner which encourages positive relationships. 

Instruct, supervise, and assist consumers in the development of daily living skills including but not limited to leisure, time and money management, good health, safety, work and social skills and habit development in accordance to Lutheran Social Services Policy.  

Respite Specialist Case management is a collaborative approach to providing and coordinating health care services. A nurse case manager will works with you, your family, physicians and other health care providers to ensure you or your family member receives all the necessary services to promote your health and oversee any illnesses or health conditions while individual with a disability continues to live at home.

Respite Specialist Case managers identify and engage clients as a result of outreach or referral activities, he or she conducts a facetoface comprehensive assessment with each client of that client’s strengths and limitations and of the social, financial, and institutional resources available to the client. The social work case manager focuses particularly on how these resources relate to the principal concerns identified during the assessment. On the basis of this assessment, the social worker develops an individualized service plan with the client that identifies priorities, desired outcomes, and the strategies and resources to be used in attaining the outcomes. The responsibilities of the social worker, the client, and others should be clarified throughout development of the plan. The direct contact between social worker and client is essential to effectively accomplish the assessment and service plan development.

Work with the client to develop appropriate case plans and goals. Provide ongoing assessment and support.    Assist clients to utilize community resources to meet individual needs.    

This position interviews, coordinates, to meet the social and emotional needs of their clients.  Work with the client to utilize community resources to meet individualized needs of the client. Typically reports to a senior case manager or director. 

Receives and responds to verbal inquiries and/or complaints by telephone while providing account maintenance for a variety of Lutheran Services in Iowa client’s and potential clients.  

Determines the best method to assist customer and resolve problems to ensure customer satisfaction, according to department guidelines and/or client specifications. 

Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures. 

Reads, interprets and maintains current information on client specific data by utilizing various resources including publisher screens, voice mail, memos and web sites. 

Key Achievements: 

»  Coordination of respite services for twenty five clients and one under the supported community living

     Program served at Lutheran Services in Iowa.    

»   Able to build and maintain positive and supportive relationships with individuals with disabilities and

     members or their families. 

»   Maintain confidentiality of agency, consumer, and respite providers. 

»   Mediate conflicts between providers, parents, consumers and the agency relative to the identified


»   Have good knowledge of MH/DD Waiver guidelines. 

»   The Home and Community Based Services HCBS “train the trainer” course for persons with brain


»  Proven proficient ability to use independent judgment, analytical/decisionmaking skills, verbal and

    written communication skills, human relation skills, team working skills, and organizational skills. 

»  Assist in the development of the consumers Life Plan as assigned, including pre and post staffing

    paperwork and on going progress on goals. Attend consumer meetings as assigned. 



Provide personal care and skills development services for children with special health care needs in home setting. 

Instruct, supervise, and assist consumers in the development of daily living skills including but not limited to leisure, time and money management, good health, safety, work and social skills and habit development in accordance to Childserve Policy.  

Key Achievements: 

»   Works under stressful conditions with frequent interruptions. 

»  Makes decisions using good judgment and common sense. 

»  Identify problems or concerns in a constructive manner. 

»  Can read, understand, and follow policies and procedures. 

»  Works well under pressure with deadlines.  



Data entry and intake process of Waiver program through Child Specialty Clinics.  Monitored and evaluated under supervision of Child Protective Services.

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