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<pre>Array ( [var] => cut_url ) </pre> Resume for Anees K. for Customer Support / Client Care / Insurance in Kottayam, India. Search More Resumes for Customer Support / Client Care on #L1NHRG7R9

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Resume for Anees K. for Customer Support / Client Care / Insurance in Kottayam, India

Occupation: Customer Support / Client Care Industry: Insurance
Country: India City: Kottayam
State: Kerala ZIP: 686102

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Contact No.: + ; EMail:
Seeking challenging assignments in Insurance /Banking Operations, Telecom, Claims Management and Underwriting
Operations with an organisation of high repute
Sector Preference: Banking/ Insurance/Finance/ Telecom
o A dynamic individual with + years of experience in Insurance Operations & Claims Management and Telecom Back
end support.
o Last associated with Max NewYork Life Insurance Company Limited, Mavelikara as Asst Manager Operations.
o Extensive experience in carrying out Underwriting, Policy Servicing activities for Life Insurance, Health Insurance.
o Comprehensive exposure in Claims Processing and meeting Claims Guidelines; recognized by management for
excellent Customer Service and Process Improvements.
o Reputation for thorough knowledge of Insurance Products, Company Policies and Procedures and New Office
Set Up.
o Expert in developing and maintaining proper relationships with the customers; sorted out operational and procedural
issues with management, work teams and customers.
o Abilities in synergising operations to facilitate organizational growth, institutionbuilding, team management and
strengthen organization culture through involved and motivated leadership.
o Expertise in creating Inter Personal Relationship with Regional Heads, Marketing Managers and Branch
Team Management Inter Personal Relationships Claims Management
Streamlining of Operational Process Clients Management Vendor / Agency Management
Up selling & Customer Retention Banking Activities Underwriting Operations
Admin Activities CRM Process Management
o Nov’ – April worked at Max NewYork Life Insurance Company Limited, Mavelikars as Asst Manager
Job Role
o Ensuring the smooth functioning of Branch Insurance Operations with a team of members.
o Compliance Management & Ensuring Quality Customer Service in all parameters.
o Managing functions pertaining to branch operation sectors; handling policy primary underwriting, processing, monetary
management, MIS, Man Management and Claims management.
o Administering Dops Management Agency Handling Queries, Support and Licensing.
o To exercise controls over all critical activities being conducted at branch and timely audits.
o Directing the generation of claim intimation, registration and followups.
o Has Played a Key Role in New Office Set Up at Mavelikara.
o Training team members on areas of improvement.
o Promoting Up selling & Retention of Existing Customers.
o Addressing different Alignment Issues and to Bridge the gap between Sales & Operations.
o Ensuring completeness of Branch as per Labour Law, Shop & Establishment Rules.
o Driving Customer Service Excellence for Entire Kerala Region.
o Coordination of timetotime Need Based Activities for entire Kerala Region.
o Addressing & Solving various Admin and Facilities Issues .
o Coordination with HO and other Inter Departments and strong Focus on Cost Optimisations in all related areas.
o Streamline Operational Process and Motivating Team towards achievement of Organizational Goals.
o Quarterly Performance Review & Planning for Direct Reportees and access and rate their Yearly Performance.
o Analysis of any Negative Trend affecting Company Reputation and Reporting to Concerned Dept for proper
o Building strong pipeline of leaders with high aggressiveness.
Jan’ – Nov’ HDFC Standard Life Insurance Company Limited, Thiruvalla as Operations Officer.
Job Role
o Scrutinising and logging in new business.
o Administering activities related to policy servicing including Renewals, ULIP Transactions, etc.
o Supervising medical allocation to clients at the branch.
o Reconciliation process, which includes online reconciliation of Cheques & cash
o Overseeing timely processing of claims.
o AML & Compliance.
o Handling petty cash.
o Managing vendor and agency management functions.
o Imparting training to new joiners on the process and product operations.
June’ – Dec’ Reliance Infocomm Ltd, Kottayam as Store Manager.
Job Role
o Verification and receipting of new application forms & receipting bills for both Cash and Cheque.
o Responsible for banking and stock.
o Accounting
o Overseeing timely processing of complaints.
o Customer Interaction.
o Handling petty cash & Coordination with HO.
o Managing vendor and agency management functions.
o Retention Mechanism
o EOD reconciliation activities including passing of Journals, reconciliation of cash & Cheques.
B.Com from MG University, Kerala.
Operating System : Windows /XP/VISTA and Internet
Applications : MS Office,
Date of Birth : th October
Father’s Name : Late Shri. Abdul K.
Languages :
English, Hindi, and Malayalam
Marital Status : Single
Passport No : J Validity till th Nov
Permanent Address : Kappaparambil House, Perunnai East P.O, – Changanacherry, Dt: Kottayam,
Pin –
I hereby declare that the details furnished above are true to the best of my knowledge.

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