Array
(
    [var] => cut_url
)
<pre>Array ( [var] => cut_url ) </pre> Resume for Anees K. for Customer Support / Client Care / Insurance in Kottayam, India. Search More Resumes for Customer Support / Client Care on Resumark.com #L1NHRG7R9
 

Search Resumes

Post Jobs
 


Job Seekers:
Post Your Resume


 

Resume for Anees K. for Customer Support / Client Care / Insurance in Kottayam, India




Occupation: Customer Support / Client Care Industry: Insurance
Country: India City: Kottayam
State: Kerala ZIP: 686102



View Complete Resume   Download Resume [
Array
(
    [name] => cut_url
)
PDF]
Share Share


< Back to search results Preview: For the complete resume and contact info please download it.

Array
(
    [var] => content
    [type] => preview
)
Array
(
    [var] => cut_url
)
ANEES K.
Contact No.: + ; EMail:
[pic]
Seeking challenging assignments in Insurance /Banking Operations, Telecom, Claims Management and Underwriting
Operations with an organisation of high repute
Sector Preference: Banking/ Insurance/Finance/ Telecom
SYNOPSIS
o A dynamic individual with + years of experience in Insurance Operations & Claims Management and Telecom Back
end support.
o Last associated with Max NewYork Life Insurance Company Limited, Mavelikara as Asst Manager Operations.
o Extensive experience in carrying out Underwriting, Policy Servicing activities for Life Insurance, Health Insurance.
o Comprehensive exposure in Claims Processing and meeting Claims Guidelines; recognized by management for
excellent Customer Service and Process Improvements.
o Reputation for thorough knowledge of Insurance Products, Company Policies and Procedures and New Office
Set Up.
o Expert in developing and maintaining proper relationships with the customers; sorted out operational and procedural
issues with management, work teams and customers.
o Abilities in synergising operations to facilitate organizational growth, institutionbuilding, team management and
strengthen organization culture through involved and motivated leadership.
o Expertise in creating Inter Personal Relationship with Regional Heads, Marketing Managers and Branch
Managers.
CORE COMPETENCIES
Team Management Inter Personal Relationships Claims Management
Streamlining of Operational Process Clients Management Vendor / Agency Management
Up selling & Customer Retention Banking Activities Underwriting Operations
Admin Activities CRM Process Management
CAREER CONTOUR
o Nov’ – April worked at Max NewYork Life Insurance Company Limited, Mavelikars as Asst Manager
Operations.
Job Role
o Ensuring the smooth functioning of Branch Insurance Operations with a team of members.
o Compliance Management & Ensuring Quality Customer Service in all parameters.
o Managing functions pertaining to branch operation sectors; handling policy primary underwriting, processing, monetary
management, MIS, Man Management and Claims management.
o Administering Dops Management Agency Handling Queries, Support and Licensing.
o To exercise controls over all critical activities being conducted at branch and timely audits.
o Directing the generation of claim intimation, registration and followups.
o Has Played a Key Role in New Office Set Up at Mavelikara.
o Training team members on areas of improvement.
o Promoting Up selling & Retention of Existing Customers.
o Addressing different Alignment Issues and to Bridge the gap between Sales & Operations.
o Ensuring completeness of Branch as per Labour Law, Shop & Establishment Rules.
o Driving Customer Service Excellence for Entire Kerala Region.
o Coordination of timetotime Need Based Activities for entire Kerala Region.
o Addressing & Solving various Admin and Facilities Issues .
o Coordination with HO and other Inter Departments and strong Focus on Cost Optimisations in all related areas.
o Streamline Operational Process and Motivating Team towards achievement of Organizational Goals.
o Quarterly Performance Review & Planning for Direct Reportees and access and rate their Yearly Performance.
o Analysis of any Negative Trend affecting Company Reputation and Reporting to Concerned Dept for proper
action.
o Building strong pipeline of leaders with high aggressiveness.
Jan’ – Nov’ HDFC Standard Life Insurance Company Limited, Thiruvalla as Operations Officer.
Job Role
o Scrutinising and logging in new business.
o Administering activities related to policy servicing including Renewals, ULIP Transactions, etc.
o Supervising medical allocation to clients at the branch.
o Reconciliation process, which includes online reconciliation of Cheques & cash
o Overseeing timely processing of claims.
o AML & Compliance.
o Handling petty cash.
o Managing vendor and agency management functions.
o Imparting training to new joiners on the process and product operations.
June’ – Dec’ Reliance Infocomm Ltd, Kottayam as Store Manager.
Job Role
o Verification and receipting of new application forms & receipting bills for both Cash and Cheque.
o Responsible for banking and stock.
o Accounting
o Overseeing timely processing of complaints.
o Customer Interaction.
o Handling petty cash & Coordination with HO.
o Managing vendor and agency management functions.
o Retention Mechanism
o EOD reconciliation activities including passing of Journals, reconciliation of cash & Cheques.
ACADEMIA
B.Com from MG University, Kerala.
IT FORTE
Operating System : Windows /XP/VISTA and Internet
Applications : MS Office,
PERSONAL DOSSIER
Date of Birth : th October
Father’s Name : Late Shri. Abdul K.
Languages :
English, Hindi, and Malayalam
Marital Status : Single
Passport No : J Validity till th Nov
Permanent Address : Kappaparambil House, Perunnai East P.O, – Changanacherry, Dt: Kottayam,
Pin –
I hereby declare that the details furnished above are true to the best of my knowledge.
ANEES K.

Cancel
Not Enough Credits
Sorry, but you don't have enough credits to download this resume.

Purchase more credits
Not Available
Sorry but this resume is not available for download. Please choose another!

Close
Confirm Download

Would you like to download  for 1 credit?

You have  credits left.

Yes No 

Don't ask me again
Confirm View Complete Resume

Would you like to view  for 1 credit?

You have  credits left.

Yes No 

Don't ask me again