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<pre>Array ( [var] => cut_url ) </pre> Resume for Ben A. for Executive Manager / Insurance in Newington, Connecticut. Search More Resumes for Executive Manager on Resumark.com #5LW2UKTYL
 

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Resume for Ben A. for Executive Manager / Insurance in Newington, Connecticut




Occupation: Executive Manager Industry: Insurance
Country: United States City: Newington
State: Connecticut ZIP: 06111



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PROFESSIONAL SUMMARY 

Experienced business professional with unique combination of financial experience and operational leadership in the Property & Casualty insurance industry; proven track record of delivering results and building strong client relationships. Strong ability to develop and drive high performing culture; motivating staff to achieve results.  Strong ability to multitask and can work well with any level within an organization.

KEY SKILLS AND ATTRIBUTES

Drive for ResultsOrganizational AgilityIntegrity

Employee Engagement and DevelopmentOperations Reengineering

Longterm Strategic PlanningCustomer ServiceRelationship Building

 

EXPERIENCE: 

The Travelers Companies Inc.,  Hartford, CT      – Present

nd VP Premium Audit

  • Provide direct leadership to + professional staff and strategic oversight of entire field operations
  • Effectively manage annual budget of more than $ million.
  • Provide coaching, mentoring and development of staff, increasing operational efficiencies, establishing and maintaining internal and external business relationships.
  • Established performance metrics resulting in reduced cycle time, encompassing endtoend processes within the operation.
  • Designed meaningful management information reports which increased our ability to proactively identify and address workload issues.
  • Key contributor towards development of monthly financial reports which are distributed and interpreted by senior leaders.
  • Created a structured IT problem resolution process leading to an increased focus on technology issues and the impact to our customers.
  • Established Employee Feedback sessions providing front line staff the opportunity to share ideas & offer feedback to the leadership team.
  • Employed the use of webinar technology to increase engagement and efficient delivery of updated information to remote staff.
  • Facilitate quarterly meetings with field business officers to review financial results and interpret trends.
  • Led a business project team in the development of a patented customer based internet reporting process.
  •  

    The Hartford Financial Services Group, Inc., Hartford, CT     

    AVP Premium Audit and Coding

  • Managed premium audit and coding functions accounting for generating annual revenue in excess of $ million.
  • Accountability extended to strategic and operational countrywide management of premium audit and coding operations consisting of employees.
  •  
     
     
     
  • Operational responsibilities included staff development, functional training and quality management. Strategic responsibilities included longterm planning with our internal customer base, automation enhancements and evaluating sourcing alternatives.
  • Developed and maintained effective relationships with various business groups which included underwriting, billing and data management.
  • Collaborated with business groups to analyze results and establish objectives to support voice of customer and business growth plans.
  • Prepared and distributed monthly financial, customer, employee and process scorecard detailing departmental performance to all internal business partners.
  • Established voice of employee survey used to evaluate employee engagement at the individual manager level.
  •  

    Premium Audit Manager,

  • Managed Countrywide audit staff to ensure compliance with Residual Market contractual commitments to obtain commendable rating.
  • Prepared and disseminated reports to managers and auditors impacting Residual Market results. Interacted as needed with auditors and managers to ensure service standards were met.
  • Worked closely with external operation audit team to resolve open issues as they were uncovered throughout the internal audit process.
  •  

    Premium Audit Advisory Service, Jersey City, NJ      

    Premium Audit Manager

  • Provided consultations concerning the proper use and application of rules and classifications pertaining to premium audit.
  • Analyzed state rating bureau premium audit rules and provided interpretation and guidance to member companies.
  • Acted as chairperson to various panels completing projects and preparing annual reports.
  • Designed and facilitated training courses and seminars to member companies.
  •  

    Kemper Insurance, Summit, NJ        

    Service Center Audit Manager

  • Managed premium audit staff consisting of field auditors and premium audit reviewers for the Northeast Division.
  • Responsible for the operational performance of all premium audit functions.
  • Initiated necessary studies on operations and assisted Home Office with annual budgets and objectives; administered controls accordingly.
  • Collaborated with branch office executives to establish customer service levels that assisted in meeting sales objective
  • Worked closely with internal and external customers with rule and contract interpretations.
  • Monitored quality control programs to ensure compliance with state regulatory agencies. Selected, trained and developed an effective and efficient staff.
  •  

    EDUCATION 

    Bachelor of Science, Business Management

    Moravian College, Bethlehem, PA


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