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professional with unique combination of financial experience and operational
leadership in the Property & Casualty insurance industry; proven
track record of delivering results and building strong client relationships.
Strong ability to develop and drive high performing culture; motivating
staff to achieve results. Strong ability to multitask and can
work well with any level within an organization.
SKILLS AND ATTRIBUTES
Drive for Results♦Organizational
and Development♦Operations Reengineering
Planning♦Customer Service♦Relationship Building
The Travelers Companies Inc.,
Hartford, CT – Present
Provide direct leadership
to + professional staff and strategic oversight of entire field operations
Effectively manage annual
budget of more than $ million.
Provide coaching, mentoring
and development of staff, increasing operational efficiencies, establishing
and maintaining internal and external business relationships.
metrics resulting in reduced cycle time, encompassing endtoend processes
within the operation.
Designed meaningful management
information reports which increased our ability to proactively identify
and address workload issues.
Key contributor towards
development of monthly financial reports which are distributed and interpreted
by senior leaders.
Created a structured IT
problem resolution process leading to an increased focus on technology
issues and the impact to our customers.
Established Employee Feedback
sessions providing front line staff the opportunity to share ideas &
offer feedback to the leadership team.
Employed the use of webinar
technology to increase engagement and efficient delivery of updated
information to remote staff.
Facilitate quarterly meetings
with field business officers to review financial results and interpret
Led a business project team
in the development of a patented customer based internet reporting process.
The Hartford Financial Services
Group, Inc., Hartford, CT –
AVP Premium Audit and Coding
Managed premium audit and
coding functions accounting for generating annual revenue in excess
of $ million.
to strategic and operational countrywide management of premium audit
and coding operations consisting of employees.
included staff development, functional training and quality management.
Strategic responsibilities included longterm planning with our internal
customer base, automation enhancements and evaluating sourcing alternatives.
Developed and maintained
effective relationships with various business groups which included
underwriting, billing and data management.
Collaborated with business
groups to analyze results and establish objectives to support voice
of customer and business growth plans.
Prepared and distributed
monthly financial, customer, employee and process scorecard detailing
departmental performance to all internal business partners.
Established voice of employee
survey used to evaluate employee engagement at the individual manager
Premium Audit Manager,
Managed Countrywide audit
staff to ensure compliance with Residual Market contractual commitments
to obtain commendable rating.
Prepared and disseminated
reports to managers and auditors impacting Residual Market results.
Interacted as needed with auditors and managers to ensure service standards
Worked closely with external
operation audit team to resolve open issues as they were uncovered throughout
the internal audit process.
Premium Audit Advisory Service,
Jersey City, NJ –
Premium Audit Manager
Provided consultations concerning
the proper use and application of rules and classifications pertaining
to premium audit.
Analyzed state rating bureau
premium audit rules and provided interpretation and guidance to member
Acted as chairperson to
various panels completing projects and preparing annual reports.
Designed and facilitated
training courses and seminars to member companies.
Summit, NJ –
Service Center Audit Manager
Managed premium audit staff
consisting of field auditors and premium audit reviewers for the Northeast
Responsible for the operational
performance of all premium audit functions.
Initiated necessary studies
on operations and assisted Home Office with annual budgets and objectives;
administered controls accordingly.
Collaborated with branch
office executives to establish customer service levels that assisted
in meeting sales objective
Worked closely with internal
and external customers with rule and contract interpretations.
Monitored quality control
programs to ensure compliance with state regulatory agencies. Selected,
trained and developed an effective and efficient staff.
Bachelor of Science, Business Management
Moravian College, Bethlehem, PA