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<pre>Array ( [var] => cut_url ) </pre> Resume for Arvinder L. for Executive Manager / Insurance in Santaigo, Chile. Search More Resumes for Executive Manager on #RW7BLUF3A

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Resume for Arvinder L. for Executive Manager / Insurance in Santaigo, Chile

Occupation: Executive Manager Industry: Insurance
Country: Chile City: Santaigo
State: Santaigo ZIP: 7860127

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Carlos Silva Vildósola ., Casa D, La Reina, Santiago, CHILE

  • Cel.: –
  • Email:
    Achieved sustained revenue and EBITDA growth in dynamic and changing markets.
    Proven achievements and experience in Services, Petrochemicals, Chemicals, Construction, IT & management Consulting.
    Good business background in international, multicultural environments.

    Executive with MBA and experience in Projects and managerial positions which require deep understanding of critical business drivers in multiple markets and industries; highly successful in building relationships, seizing control of critical problem areas, and delivering on customer commitments. Customer focused and performance driven. Led and motivated teams comprised of more than employees and managed P&L for business divisions exceeding $MM revenue. 

    Strategic Planning      Project Management      Outsourcing      Call Centers      Customer Service 

    Process Improvement      Performance Management       Operations / Commercial / HR / IT Management 

  • Turnaround an underperforming company taking it to double the size, income and results in the first year of management. More importantly having successfully repositioned the brand and image in the market of Call Centers and delivering double digit EBITDA growth.
  • Developed the methodology of projects using PMI methodology Project Management Institute specifically applied to Call centre business.
  • Developed projects of varying scale fulfilling customer’s expectations and maintaining results within variables Scope, Time, Cost and Quality.



    Currently hold this position since August . Falabella Pro is one of the largest insurance brokers with operations in Chile, Argentina, Peru, Colombia and Costa Rica, a part of the largest retailer in Chile – Falabella S.A.C.I. I am responsible for insurance selling using different channels like Call Center, Internet and direct sales force for collective and individual insurance. Also, in charge of Business Intelligence and Data mining group. 

    CEO      SANTAPILAR S.A.                       Chile                            –

    A Call Center Boutique Revenue US$MM. Built and positioned the company as a niche player in Quality and Operational Intelligence techniques.

    Bottom Line Improvement Turn around the unfavorable financial situation of the company, arriving at Breakeven point in a four months time.
  • Achieved % revenue growth, % gross margin and % EBITDA growth.
  • Differentiation
  • Designed and implemented specialized services such as Operational Intelligence and Quality Audit in selling insurance policies and reduced the customer defection rate by % for our clients.
  • Process Reengineering
  • Led management team in identifying and correcting critical problems, increased operational efficiency in %, strengthened service gross margin, improved operation processes and systems, and developed quality standards.

    CEO         ACTIONLINE CHILE S.A.        Chile               –

    Prestigious Call Center Revenue US$ MM positioned as No. in the market for Outbound Call Centers. Handpicked to lead team of area Managers and department heads in meeting performance goals for the company through significant financial / operational challenges. Devised and executed strategic and tactical action plans focused on improving financial performance, establishing longterm business growth and building top performing team to drive achievement of objectives

    Bottom Line Improvement Turn around the unfavorable financial situation of the company, arriving at Breakeven point in a three months time.
  • Achieved % revenue growth, gross margin and EBITDA growth and number of employees during the first months of administration.
  • Strategic Planning
  • Facilitated and guided the management team in formulating new vision and strategic direction that successfully repositioned the company as a differentiated competitor in the market, adding value and a prominent role in the Outbound Call Center industry.
  • Process Reengineering
  • Led management team in identifying and correcting critical problems, reduced and streamlines overhead expenses, strengthened service gross margin, overhauled and improved operation processes and systems, resolved quality issues, and differentiated campaigns as per customer requirements.
  • Differentiation
  • Implemented the methodology of Business Intelligence applied specifically to the call centre business. 
  • Communication
  • Improved the company image in front of external and internal client using Project Management.
  • Performance Management
  • Implemented Balanced Score Card as main tool of management information system.
  • Organizational Development
  • Promoted the development of the internal applications for different areas such as Human Resources, management reporting, productivity improvement tools etc.

    PROJECTS DIRECTOR   ENTEL CALL CENTER           Chile          –          

    Distinguished Company Revenue US$MM belonging to the ENTEL SA group. Formed and led the projects area with the objective of measuring / controlling management and administration of services from conception to the operation stages.

    Innovation Designed and implemented a projects control system for Call Centers with the objective of managing the overall performance of the company.
    Operations Reengineering
  • Designed and implemented the operational improvements in compliance with the strategic plan of the company, working with multiple teams of different areas.
  • Productivity improvement
  • Increased the productivity of the operations in % using services blending techniques.
  • Customer Management
  • Created CRM strategies for clients of Telecommunications, Banking, Insurance, Tourism, Retail industry.
  • Knowledge Management
  • Worked closely with Sales / Commercial and Technical areas to support in operational aspects for proposal development in order to generate competitive offers for clients using “Best Practices”.

    MANAGEMENT CONSULTANT             Chile, Venezuela y Argentina                  

  • Management Consultant for various clients like SADESKANSKA in Venezuela; ENAP E&P division; SIPETROL in Santiago & Argentina; Digital Learning S.A. in Chile; & EPM+C in Chile.
  • Areas of consulting services: Project Management; Claims Management, Knowledge Management.

    PROJECT MANAGER         OPS&S CONSULTING S.A.     Venezuela                 

    Chilean Company pioneer in introducing Project Management in the market. Implemented IPM methodology Integrated Projects Management in Sade SkanskaPerez Companc for the construction of a Salt Water Treatment Plants, OilDucts and Site Preparation in Venezuela.

    Planning and Organization Executed the Project within the client’s expectations– Time and Quality.
    Knowledge Management
  • Develpoed Owners’ Project SystemsOPS for management control.

    PROJECT PLANNING ENGINEER       TECNIMONT S.p.A. Chile, Italia e India        –

    Multinational Enterprise Group Montedison which offers EPCM services in Chemical, Petrochemical, Oil & Energy industries with presence in countries Revenue US$ MM.

    Planning & Organization Led the planning team for the construction of POLIPROPYLENE Plant in Talcahuano for PETROQUIM S.A achieving important savings for client US$MM
  • Led the planning team of Electrical, Mechanical, and Civil works in the construction of the Ammonia plant for Guajarat State Fertilizers Corporation US$MM.
  • Performance Management
  • Designed a Corporate centralized Information system for different construction projects of petrochemical plants. The objective was to create a decision making tool for the management.
  • Leadership
  • Trained engineers in planning and control of projects.

    PRODUCT ENGINEER  FOURESS  ENGINEERING INDIA  LTD.     India                  –    

    Industrial company dedicated to manufacturing and marketing of industrial valves. Joined as a Trainee Engineer and later entered the area of marketing and product development.

    Strategic Marketing Developed business strategies to increase the Market Share. Secured a contract of US$MM for the company.
    Result oriented
  • I was adjudged as “The Best Product Engineer” of the year.

    Other Professional Activities

    Assistant Professor of Management Game Carnegie Mellon University for MBA students in Adolfo Ibáñez University, Santiago, Chile. – . 

    Academic Formation

  • Master in Business Administration, Universidad Adolfo Ibáñez, Chile, .
  • Represented the university in the Global Consulting Practicum program with Wharton Business School – Universidad Adolfo Ibáñez.
  • Represented the university in the Carnegie Mellon Management Game – Universidad Adolfo Ibáñez
  • Bachelor of Engineering – Mechanical graduated with FIRST CLASS, LD College of Engineering, Gujarat University, India, – . 
  • Languages

    English, Hindi & Spanish Advanced Written & Spoken. 

    Computer Skills

    Advanced use of: Microsoft Word, PowerPoint, Excel, PRIMAVERA, Microsoft Project, SPSS, Internet Explorer with WEB applications etc.

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