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<pre>Array ( [var] => cut_url ) </pre> Resume for Michael S. for Manager / Supervisor / Team Leader / Insurance in Portland, Maine. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #9QWDB7OFX
 

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Resume for Michael S. for Manager / Supervisor / Team Leader / Insurance in Portland, Maine




Occupation: Manager / Supervisor / Team Leader Industry: Insurance
Country: United States City: Portland
State: Maine ZIP: 04104



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MICHAEL W. S.
Twilight Lane, Gorham, Maine ..
Profile
INSURANCE, BANKING & MARKETING EXECUTIVE
• Corporate Management • Team Building • Brand Building • Organizational Performance
Development •
New Business Growth & Retention Strategist• Public Speaking and Networking • Data Analysis
Dynamic, resultsdriven, goaloriented Performance Based Professional with years of progressive
success in complex multimillion dollar environments. Astute analyst, strategic thinker, and creative
problem solver. Personable, articulate and persuasive. Ability to formulate solutions based upon complex
operational requirements in order to lower costs, improve bottom line profitability, and ensure high
customer/client satisfaction/loyalty. A powerful presenter, skilled negotiator, relationship builder, and team
player. Excel in areas of business line management to include sales training, mentoring and promoting
team members.
EXPERIENCE
NORTHEAST BANK & NORTHEAST BANK INSURANCE Lewiston, Maine
SENIOR VICE PRESIDENT , SALES DIRECTOR / – /
Selective Accomplishments Include:
> REDESIGNED THE CORPORATE AFFINITY PROGRAM AND SUCCESSFULLY EARNED SEVEN NEW ENDORSEMENTS
in the first ninety days
> DEVELOPED THE – SALES GROWTH STRATEGY TO GROW YEAR OVER YEAR REVENUES BY TWENTY PERCENT
> DEVELOP A NET GAIN STRATEGY FOR PRODUCT AND SERVICES PER HH GROWTH OF TWENTYFIVE PERCENT
> DEVELOPED PEOPLE MANAGEMENT STRATEGY, TRAINING MODULES & PAY FOR PERFORMANCE COMPENSATION MODEL FOR
CUSTOMER FACING EMPLOYEES, ASSISTANCE MANAGERS AND MANAGERS
> CREATED MARKETING STRATEGY TO POSITION ORGANIZATION TO PROMOTE OUR CORE PRODUCTS TO MEET GROWTH STRATEGY
> DEVELOPED ADDITIONAL PRODUCTS / PROGRAMS / SERVICES TO ASSIST IN ACHIEVING MARKETPLACE NEW BUSINESS GROWTH
> DEVELOPING MODEL TO REFINE CLIENT EXPERIENCE THROUGHOUT THE ORGANIZATION. GOAL IS TO IMPROVE CLIENT
SATISFACTION AND RETENTION BY FIFTHTEEN PERCENT
> COORDINATED EFFORTS WITH EACH OF THE INTERNAL DIVISIONS OF THE BANK TO SETUP, IMPLEMENT, GROW AND MANAGE
CROSS REFERRALS
> MANAGED THE CORPORATE INSURANCE AND RISK PORTFOLIO FOR THE ORGANIZATION
> RESPONSIBLE FOR COORDINATING MORTGAGE INSURANCE RISK PLACEMENT INCLUDING FORCED PLACE, REO AND VSI
DAWSON BRADFORD INSURANCE dba DAWSON S. INSURANCE AGENCY – Bangor, Maine
SENIOR VICE PRESIDENT ALL LINES OF PROPERTY & CASUALTY / – /
Successfully implemented business line model and transitioned internal personnel of agency to position it for
exponential commercial and personal lines growth. Created statewide networking model to generate targeted
prospects for agency.
Selective Accomplishments Include:
> PARTNERED WITH TOP MARKETING AGENCY TO CREATE THE DAWSON S. INSURANCE BRAND OR DSI WITH NEW
MARKETING AND BRAND AWARENESS CAMPAIGNS, COLLATERAL AND MEDIA
> IMPROVED AGENCY RETENTION TO % GAINED % POINTS
> ESTABLISHED COMMERCIAL OFFICE IN PORTLAND, ME
> CREATED FINANCIAL PARTNERSHIPS WITH AFLAC AND CENTERCEDE
> BUILT COMMERCIAL LINES REFERRAL PIPELINE TO $ MILLION DOLLARS WITH SALES TEAM
> ESTABLISHED WRITING AUTHORITY WITH FOUR NEW INSURANCE CARRIERS
MICHAEL W. S. Page
EXPERIENCE CONTINUED
TD INSURANCE AGENCY, INC. So. Portland, Maine
EXECUTIVE VICE PRESIDENT PERSONAL LINES, AFFINITY & SMALL BUSINESS DIVISIONS / –/
Successfully manage the profit and loss statement for Affinity Marketing Division, as well as direct
supervision of the New England small commercial and employee benefits sales staff. Lead Insurance
Affinity Group, overseeing complete line of service including; new business development, relationship
management, customer service, claims processing and customer retention. Responsible for business
profitability and growth according to established policies and procedures and applicable legal and
regulatory guidelines. Managed departmental staff, assigned responsibilities and evaluated their results.
Provided team with leadership, coaching, counseling and guidance to staff. Handled conflict resolution
issues with business accounts. Achieved fiscal year sales, retention, operational efficiency and overall
profitability goals by leading the development and implementation of strategy, policies and procedures for
the Affinity group. Results for new business growth was % over prior year. Achieved renewal
retention of %, operation margin of .%, and profit sharing growth of % over prior year.
Selective Accomplishments Include:
> Created and serviced marked the “TD Insurance Advantage Program” for the Affinity Division.
> Created the Sales Producer RealTime performance and tracking report.
> Established multiline reciprocity programs with TD Wealth Management and Merchant Services.
> Renewed contract of company’s largest affinity customer for two years.
> Created a number of new marketing pieces which resulted in attracting consumers to buy insurance products.
> Secured exclusive endorsements for the Affinity Division.
> Grew TD Employee Affinity AutoHome Program by % PIF.
> Reestablished the Affinity VIP Program.
> Grew Top Existing Affinity / Employer Sponsored Groups by a .% % average penetration.
> Improved Policies per Customer ratio by . points from . to ..
> Built Target Class Model for Affinity Division.
> Integrated TD Insurance Advantage into the TD Bank at Work Program.
> Integrated the Small Business Division into the Sales Revenue SR program.
> Launched the inside Sales Model for Select to handle transactional based small business sales.
EXECUTIVE VICE PRESIDENT ENTERPRISE SOLUTIONS / – /
Successfully managed the profit and loss statement for the Enterprise Solutions Personal Lines, Affinity
and Small Business Division of TD Banknorth Insurance Agency. Coordinated sales and service efforts
with global profit center management ensuring achievement of set goals, budget and major objectives.
Negotiated carrier contracts and ensured profit sharing objectives were achieved. Coordinated efforts with
internal/external partners on carrier service centers and built the client experience program.
Selective Accomplishments Included:
> Grew net revenue by % over prior year.
> Implemented insurance carrier service centers.
> Developed, implemented, and trained staff regarding MidAtlantic Bank Referral Program.
> Cocoordinator of Enterprise Solutions Producer and CrossReferral Insure Program with TD Canada.
> Sales initiatives included: Pay for Performance, insurance, TD & Carrier Cobranded campaigns.
MICHAEL W. S. Page
EXPERIENCE CONTINUED
SENIOR VICE PRESIDENT – RETAIL SALES MANAGEMENT & INS. CARRIER RELATIONS / – /
Responsible for the direct management of sales units for New England and New York State with
annual sales revenue in excess of $. million. Responsible for strategic planning and budget
development for the retail division, as well as for the overall profitability and performance of $. million
retail book of business. Additionally, handled: carrier management direct report for insurance carrier
contracts; incentive agreements, revenue objectives, and overall profitability of each book of business.
Selective Accomplishments Included:
> Employed, trained, and managed sales executives team members were promoted.
> Successfully developed and launched profit center for the State of Vermont in .
> Achieved a % increase in annual results of each sales team member .
> Consistently achieved exemplary performance evaluations .
> Division was recipient of the highest total incentive plan payout in excess of $. million dollars – /.
> Exceeded new revenue and profit sharing budget by an average of % .

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