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Divya Jimcine F.
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FIII qualified professional, with nearly years of experience in Product Development, Operations Management, Policy Issuance, Claim Processing and Customer Relationship in the General Insurance industry. Notable interpersonal skills with the capacity to relate to all levels of management, staff and clients with effective combination of assuming multiple responsibilities. Good communication skills with the ability to lead across organizational lines. Last have been associated with HDFC ERGO General Insurance Company Limited, Mumbai, India ERGO is a direct subsidiary of Munich Re as Assistant Manager, Product Development Underwriting Team. Joined as `Senior Executive&; in the Operations & Services Department in March and began handling operations for Group Travel Business. Was confirmed in a span of months and on account of exemplary performance was promoted to the position of `Team Coach&; in May managing Operations for Commercial Business. Was chosen for the cross functional department programme in September and was promoted to the position of `Assistant Manager&; for the Underwriting Department, Product Development.
CAREER CONTOUR HDFC ERGO General Insurance Company Limited, Mumbai.
Assistant Manager | Product DevelopmentUnderwriting
September March Market Mapping and comparative analysis of insurance products. Creation of product features and filing the products across all lines with the Insurance Regulatory & Development Authority IRDA. Filed products for Motor, Fire, Liability and Health. Preparation of product literatures, presentations, compilation of training and educational materials post approval. Providing efficient Pre Sales and Post Sales Support. Provide product training for call centre and sales team on new and existing products. Creation of brochure content and coordination with Marketing Team for Product Collaterals and Website requirements. Prepared exclusive sales material, product literature, product collaterals and conduct trainings for Bancassurance productsHDFC Bank. Liaison with IT for initial Product set up and User Acceptance Testing of new products to be deployed in systems.
Divya Jimcine F.
Liaison with IT for designing of portal structure. Liaison with IT, operations, underwriting for migration of existing systems into the new system, Genesis Configurator.
Team Coach | Commercial Operations
May August Successfully lead a team of Executives. Allocation of duties to concerned individuals and monitoring the flow of activities undertaken on the shop floor. Processing, Scrutiny and Verification of transactions to be issued post creation by processors and sign off for Issuance. Liaison with Business and other departments for cases requiring immediate issuance of transactions and/or discrepant transactions. Review of queries received via mails and /or interactions via the phone and providing effective resolutions. To undertake training of new recruits and assist existing team members in comprehending aspects related to their activities, understanding products and domain related queries. Compilation of Premium Registers, Commission Reports, MIS and Corporate Health Card.
Senior Operations Executive | Travel InsuranceAccident and Health
March April Policy /Endorsement /Certificate Issuance. Addressing queries raised by Internal and External Customers. Liaison with the IT and timely issuance of certificates and policies during non functionality of site. User Acceptance Testing of latest versions of deployed system software&;s. Maintenance and Updating of cheque receipts status on a daily basis. Reminders / follow up with business for non receipt of cheque payments. Bank Reconciliation & Cash Deposit Account Balance Reconciliation.
Bajaj Allianz General Insurance Company Limited, Mumbai.
Claims Executive | Motor Claims Department July July Claims Review during flood loss period. Deputation of Surveyors and Registration of motor claims. Follow up on Pending Cases. Resolving and Attending Customer Queries. Liaison with the Surveyors and Insured. Dispatching Claim Settlement Cheques. Error free documentation, Drafting of Letters and Updating Records.
Divya Jimcine F.
Fellowship of the Insurance Institute of India, stood first in Fire Insurance examination in the Insurance Institute. Bachelor of Law, February , Mumbai University, Jitendra Chauhan College, Mumbai. Diploma in Risk and Insurance Management, March from KC College, Mumbai. Bachelor of Commerce, March ,Mumbai University, V G Vaze College, Mumbai
EXTRA CURRICULAR ACTIVITIES
Involved in teaching junior school students. Actively involved in the organizing committee of Youth Associations. Actively involved in the organizing committee of Dimensions, V G Vaze College , .
Date of Birth: Present Address: Nationality: Gender: Passport Details: Languages : Marital Status: th October, Salwa, Kuwait Indian Female J English, Hindi, Marathi, and Malayalam. Married