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<pre>Array ( [var] => cut_url ) </pre> Resume for Anand K. for Manager / Supervisor / Team Leader / Insurance in Noida, India. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #WMJYC4UVF
 

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Resume for Anand K. for Manager / Supervisor / Team Leader / Insurance in Noida, India




Occupation: Manager / Supervisor / Team Leader Industry: Insurance
Country: India City: Noida
State: Delhi ZIP: 11006



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ANAND C. K.

A – , Jaipuria Sunrise Green, Indirapuram, Ghaziabad; Contact: ;

E Mail:  

Objective:

To obtain a challenging and rewarding career in a dynamic corporate environment while seeking a position where my skills, experience and varied abilities will be used effectively.  
 

Profile:

  • Managing Customer relationship and achieving operational excellence through effective team management.
  • Believes in taking Initiatives and in being proactive thereby ensuring that increased productivity of the team.
  • Innovative Team huddles peppered with training, recognition and motivation led to better control and outputs.
  • Strong hold on MIS Report, Data Analysis, Man Management Microsoft Excel & Power point,
  • Used In depth knowledge of products clubbed with call coaching skills to take individual team members up the learning and skill curve.
  •  
     

    Core Competency 

    Team Management * Coaching * Mentoring * Training * MIS* Recruitment 
     

    Work Experience

    Andromeda Marketing Pvt. Ltd.                             th June To Till Date Process Manager

    Key Responsibilities

  • Creative idea for new business acquisition.
  • Dialer management
  • Data analysis, time lines for data rechurn.
  • Data procurement form data vender & data base management. 
  • Workstation wise P&L, Cost analysis, Target achievement, managed revenue generation procedures and compliance with SLA’s.
  • Conducted periodic and regular reviews with TL, Trainer, Quality for target achievement & adherence to processes and policies.
  • Set up process & communication protocol for Training, Quality.
  •  

    Significant Achievements

  • Ramped up the process size from agents to agents by increasing per seat productivity.
  •  
     

    Arcadia Insurance Broking Solution Pvt. Ltd                st Nov To th June

    Assistant Manager

    Key Responsibilities

  • Managed Agents Productivity including Talk time, login time, logout, Breaks, conversation , Data uploading  and allocations.
  • Target achievement of a team of BDE’s & GL’s, managed revenue generation, procedures and compliance with SLA’s.
  • Handled field team for pick up and issuance of the leads generated by the call center.
  • Conducted periodic and regular reviews with GLs ensuring target achievement & adherence to processes and policies.
  • Set up process & communication protocol for GL’s to manage their individual teams along with the Field Staff.
  • Ensured the BDE’s to move up on the career path and become Senior Business Associates or Managerial Business Associates.
  • Proactively supporting the Process Manager in the achievement of team and unit objectives.
  • Significant Achievements

  • Ramped up the process size from agents to agents by increasing per seat productivity.
  • Promoted GL’s within the team for motivation.
  •  
     

    Eureka Outsourcing Pvt. Ltd.                             st June To th Oct.

    Assistant Manager ICICI Prudential Life Insurance

    Key Responsibilities

  • Handled Revenue Generation of a team of Telecallers , Team leaders and FOS
  • Monitored Business through Call Barging, Talk times, Activity reports apart from constant coaching based on needs of groups or individual team members.
  • Generated MIS for Branch and HO pertaining to different parameters for the team.
  • Preparing reports on the team performance.
  • Motivate team members through different R&R schemes.
  • Held team huddles to impart updated Product / Process knowledge and give feedback to TL’s bases the MIS and One on One meeting with the team.
  • Provide assistance to areas with unexpected volumes; workflow analysis and special projects.
  • Lead Management and provide legitimate business ensuring quality and adequate data from vendors.
  • Coordinated with FOS and Insurer to get timely issuance of the Policies sold.
  •  

    Sr. Team Leader Kotak Life Insurance         st June To th May.

  • Handled Revenue Generation of a team of Telecallers , Team leaders and FOS
  • Monitored Business through Call Barging, Talk times, Activity reports apart from constant coaching based on needs of groups or individual team members.
  • Preparing reports on the team performance..
  • Coordinated with FOS and Insurer to get timely issuance of the Policies sold.
  •  
     

    Significant Achievement:

    Awarded Best Achiever of the Best Sr. Team Leader for Quarters.

    Promoted as Trainee Team Leader and then as Senior team leader within Months. 

    Godrej  Upstream BPO                 st Oct. To th May ‘

    Trainee Team Leader Tata AIG Home Insurance

    Key Responsibilities

  • Supervised Sales team consisting of Agents maintaining call quality, sales techniques and compliancy guidelines..
  • Handles escalated call disputes between customers and agents.
  • Generated MIS for Team Monitoring and as per client Specifications, including sales, quality of calls, schedule adherence, and other pertinent data regarding the daily operation.
  •  

    Sr. CSR From months               th Jan. To th Sep ‘

    Key Responsibilities

  • Created Sales campaigns to promote services on discounts and offers to existing and new customers.
  • Adhering to the company external or internal customer care and equal opportunity procedures and policies.
  • Supervised floor in absence of Team Leaders.
  •  

    MetLife India          th July To th Jan

    CSR for Outbound Process.

    Key Responsibilities

  • Called Customers as an as executive for; took escalated calls from fellow executives.
  • Identifying sales opportunities and presenting benefits and key features of products effectively to acquire new business.
  • Accomplishing the agreed levels of calling activity to raise revenue.
  • Developing and maintaining new database contacts and details of potential customers.
  • Ensuring the correct maintenance of followup procedures to the potential clients
  •  

    Significant Achievement

    Awarded Best Achiever of the Month Award times. 

    Academic Qualification

    Graduate Diploma in Business Administration, April

    National institute of Management 

    H.S.C. ,

    S.S.V.P.S’s, College of science Dhule. February  

    S.S.C , March

    Ekvira High School, Dhule  

    Personal Information

    Languages Known: English, Hindi, Marathi.

    Date of Birth   th Sept,

    Marital Status  Married 

    References: On Request         
     
     


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