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<pre>Array ( [var] => cut_url ) </pre> Resume for Widi A. for Manager / Supervisor / Team Leader / Insurance in Jakarta Utara, Indonesia. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #YNS8FH63K
 

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Resume for Widi A. for Manager / Supervisor / Team Leader / Insurance in Jakarta Utara, Indonesia




Occupation: Manager / Supervisor / Team Leader Industry: Insurance
Country: Indonesia City: Jakarta Utara
State: Jakarta Raya ZIP: 14320



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CURRICULUM VITAE Widi A., SKM Executive Summary Widi A., Bachelor Degree , Public of Health University of Indonesia. She has years and months of management experiences in administration and customer services, with her last position as an Assistant Manager in PT. Prudential Life Assurance. Person & Contact Name : Widi A. Birth : July th Marital Status : Married Email : Phone : / Address : Jl. Swasembada Timur XIII/, Kebon Bawang, Tg. Priok, Jakarta Education * Bachelor Degree, Majoring Occupational and Safety, Public of Health University of Indonesia * Diploma Degree, Majoring Health Insurance, Public of Health University of Indonesia * SMAN North Jakarta Employment History Company name PT. Prudential Life Assurance Length of joint April July Departement Assistant Manager Operations Solution Centre OSC Departement * Responsible Call Centre & Walk in Services for sales representative * As A Leader Operations Solution Centre Call Centre & Walk in Services * Assist Senior Manager to manage for all levels of Sales Force effectively * Fully responsible to arrange team schedule and rotate regularly * Provide easy flow for customers queuing, face to face transactions, forms availability, how to collect answers, etc * Ensure high standards in professionalism and customer servicing are shown * Ensure efficient monitoring to call transactions and walk in transactions no unpleasant transactions/debate should happen * Ensure response given ASAP; not later than working days * Building relationship with General Agency manager + Minimum do monthly contact agency visit or teleconference with GA managers or agency leaders with big volume of biz to ensure Operations Solutions Centre services is as expected + Do individual contact with problem leaders to smoothen communication * Ensure smooth communication with team and other departments * Create honest, supportive, open and competitive environment in team * Excellent interaction handling, good product knowledge, and understanding company procedure * Doing meeting with team as needed * Conducting training related to trend * In difficult cases where problems are unsolved, ensure quick and justifiable proposed solution is given to Senior Manager * Ensure customer orientation is the basis for every approach * Give feedback to colleague in Operations Solution Centre Department and Life Administration Department for improvement * Responsible for Training & Development * Organize internal training, arrange class and invite the lecture from other departement or leader OSC to share knowledge to OSC every week Tuesday. * Organize internal training, prepare module and do some exam for new joiner OSC. * Organize training liason with HRD * Responsible for Quality Assessment * Has a full understanding and capability in the analytical process for all cases of underwriting and none underwriting related to OSC job. * To manage and monitor daily activities in servicing the sales force by providing solutions based on Policy Provision and Standard Operational Procedures and to meet the given Key Performance Indicators KPI. * To manage and monitor Operations Solution Centre Pending interaction and Repeated Queries to take any required initiatives to reduce the pending ratio at the agreed level * To provide coaching and training to OSC team on any aspect related to a good servicing and policy process including to assure, monitor and improve Operation Solution Specialist OSS quality and empowerment * To continue making improvement in all aspect about Agency Servicing that would meet KPI company * To maintain a strong relationship with other teams or department by having a clear communication and focus to the solution * To handle special project assigned by Head of Department or management * Responsible for Administration back office OSC * Responsible and monitoring for the administration activity OSC by giving support and to provide all the materials needed such mailing document send to the agency or clients, request document needed from other departement, handling in & out document by counter OSC, printing form, printing envelopes, printing paper, stationary, etc. * Responsible for making letters send to agency such as letter of details premium payment, letters apologize to agent for the valid complaint, letters of explanation. * Monitoring and responsible for asset/property belongs to OSC * Responsible for reconsiliation bill of TIKI JNE & bill of request document form vendor. * Responsible for Reporting & Internal Project OSC * Report transaction & turn around time TAT * Report Complaint * Report Headcount staff & organization staff * Report of Call Tree staff * Report Usage of stationary & printing, bill of mailing document TIKI JNE, bill of request document from vendor * Upload data transaction OSC to Dashboard Management for Consumtion Board of Management Policy Holder Services PHS Supervisor for PHS Helpdesk : * Liason Customer Service Departement and back office related with minor and major alteration process Biling & Collection * Coordinator for data entry premium New Business NB * Coordinator for data entry of new business proposal & quality assurance for binding policy Company name PT Aetna Life Insurance Length of joint December April Departement Billing & Collection * Arrange schedule of collector to collect the premium * Send payment receipt & billing statement to the Policy Holder * Entry premium renewal & NB * Cashier Head office Policy Owner Service * Minor alteration process Customer Service * Call Centre & walk in servicing for agent & customer

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