Resume for Mohit K. for Other / Insurance in New Delhi, India
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Flat no. Arunachal Apartments, Sector Plot no
Dwarka, New Delhi.
Telephone: Mobile .
Date of Birth: //
Summary of Skills and Experience
years of experience in the field of Sales BPO & Insurance both Life and Non Life with the most
prominent Leaders of the Market like Convergys, ICIC Lombard, ICICI Prudential & American Express to
name a few. Biggest strengths have been the quality driven approach, team building, and an outgoing
Current Profile – AVP Operations, NetAmbit Insurance Broking Ltd. July Till date
Managing and running an end to end process and building the Direct Marketing model with Life Insurance
as the Core Product and maximising efficiencies through cross selling of multiple products like General
Insurance Health, Personal Loans & Credit Cards. Currently handling workstations calling in states
like MP, Rajasthan, Delhi & Karnataka.
Also initiated a core GI Health process with HDFC Ergo GIC Ltd, with workstations with an objective of
setting new standards in Health Insurance with similar productivity levels as in Life Insurance process.
A leading financial distribution house in India Company which evolved with the vision of one man Mr Girish
Batra, CMD& Founder, has now established itself with most profound landmarks in the last years,
marking a growth of more than % year on year almost every year. The direct marketing team operates
out of centralized centres in Noida, Delhi, Bangalore, Chennai & Mumbai. Leads generated by this team
are then serviced by field agents in over cities across the country
Key Responsibility Areas.
> To ensure maximum productivity through strategic planning and structuring.
> To review the productivity and quality of business sourced from my cluster through the month and
previous months on a weekly basis.
> Market planning which includes visits to new markets in coordination with Direct Sales team to
start up new Markets and increase penetration for NetAmbit in untapped Indian markets.
> Allowing expansion in terms of new markets, workstations and Business plans to contribute and
match the growth of Organization.
> Managing highest Issuance % and minimum leakage of business through process development and quality
> Data planning which includes data budgeting, sampling and distribution to all the channels.
> Driving Optimum productivity per workstation through cross sell of GI products.
Achievements: Nominated for Diamond category in Quarter of for highest productivity and Issuance
% across organization.
> Setting up of new cluster from scratch as a business expansion initiative and taking it to the
nominal productivity benchmarks in a period of months.
March – June as a Sales Manager with ICICI Lombard GIC Ltd.
In March , got this wonderful Opportunity to work for the Company that is leading in the Insurance
Sector. The Overall experience in this sector has been very enriching and challenging, as the Company in
itself is very young and dynamic in its approach and strategies.
Initiatives & Achievements
> Given an added responsibility to manage one of the most critical relationships with ABN Amro
Bank as a business initiative which included:
a Client Interactions, dealing with VP Bancassurance directly. Giving presentations on Business
models, Strategies, Planning, Month on Month performance analysis and initiatives taken.
b To manage the relationship with W/S, monitoring their daily performance, maintain the SLA
conversion, quality of sales and proactively provide feedback on the progress of the initiative as a
c Organise and take training sessions of ABN Amro BBP executives from Savings A/C and Credit Cards Team,
on Product, FAQ’s and Objection handling to ensure higher lead generation to increase the productivity.
> Won a trip to Malaysia for Q in year for achieving the highest productivity in pan India as a
Key Responsibility Areas:
> Leading from the front, to build teams and Leaders to achieve the Years targets.
> Forecasting of Manpower, Attrition, Targets and Growth plans.
> Overall Quality of business from sales to Bookings to issuance of policy.
> Minimise Cancellations through Quality Monitoring and Process Improvements.
> Database management to ensure optimum and right data is been provided to the Frontline.
> Managing a Team of Sales Managers and USM, who in turn are responsible to run business in
their own units with TL and executives.
Since Feb’ – Feb’ as a Team Leader with American Express Services India Ltd.
Key Responsibility Areas:
> Manage the business operations in the territory and achieve revenue targets.
> Verify & approve customer credit appraisals and ensure rendering of quality service.
> Job involves managing team of sales leaders their target planning, daily reporting and ensures target
> Arrange corporate offers for various corporate depending up on strength.
> Achieve ambitious and profitable acquisitions of Premium Cards.
> Ensure Activation and Retention of acquired customers.
> Ensure focus on enhanced productivity and innovative penetration through Database Marketing, Corporate
Sales, Road Shows, Segmented Selling, etc.
August Feb as a Team Leader with ATS Services Pvt. Ltd.
Key Responsibility Areas:
> Seat Utilization Maintaining optimum seat utilization by optimum seat reservations, and attrition
forecasting/building backup plans for the teams.
> Score Cards Preparing monthly score cards for the floor & cutting the bell to decide the monthly
> Coaching and Feedback Coaching and feedback to the telecallers, based on the monthly
performances on process quality and Target achievements.
> Client Communications: Liaison with the client to provide them with the updates regarding
July July as a CCO with Convergys India Services Ltd.
> Joined as a CCO American ExpressCredit Cards upsell process in the United States market.
> Promoted as an Inteam Trainer after a year.
> Won Certificate of Excellence on the Floor.
One year Diploma course from TATA INFOTECH, Dehradun.
Languages Known C, C++, Java, and Adv. Java. From SSI with A Grade.
B.Com , from HNB Garhwal University in .
C.B.S.EA.I.S.S.C.E from scholars Home, Dehradun in .
Pursuing MBA from Symbiosis Pune rth Semester July Batch.
Certificate Holder in Gymnastics, and Sports Football at School level.
Being with the Family , Driving cars, Playing Cricket, Listening to Music.
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