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<pre>Array ( [var] => cut_url ) </pre> Resume for Dale M. for Salesperson / Representative / Insurance in Jeannette, Puerto Rico. Search More Resumes for Salesperson / Representative on Resumark.com #7WPX61EJN
 

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Resume for Dale M. for Salesperson / Representative / Insurance in Jeannette, Puerto Rico




Occupation: Salesperson / Representative Industry: Insurance
Country: United States City: Jeannette
State: Puerto Rico ZIP: 15644



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DALE MCLEAN

Thompson Street ~ Jeannette, PA   SUMMARY OF QUALIFICATIONS  

A Sales and Management professional who offers more than years of experience in the Residential and Commercial Construction, Telecommunications, Utilities, and Insurance industries.  Skilled communicator able to identify and resolve customer issues to ensure the highest levels of satisfaction. Builds productive strategic relationships with customers.  Organized and detail oriented. 

PROFESSIONAL EXPERIENCE Sales / Customer Service  
  • Grew startup insurance agency to $, premium volume in the first months of
  • operation. Maintain a customer base of clients.

  • Awarded for consistently exceeding sales objectives and ranking among the top of sales professionals within Verizon Communications.
  • Applied upselling and crossselling strategies to achieve dramatic increases in revenue per customer at Verizon Communications.
  • Built productive relationships with customers and end users while operating the Help Desk contract for Ameritech at Baxter Healthcare to ensure the highest levels of service and immediate issue response.
  • Represented Excalibur Cable in customers’ homes, quickly resolved technical issues, addressed customers’ complaints, and acted as an Excaliber agent to market additional product and service offerings.
  • Management  
  • Wrote business plan and secured financing for a new insurance agency. Handled all licensing, and all accounting functions for Beaches Agency.
  • Managed operations for a bus division of Laidlaw including transportation scheduling, dispatching, fleet maintenance, staff management, and OSHA compliance.
  • Hired, trained, and developed employees to create efficient and productive employee teams.
  • Applied computerized tools to facilitate vehicle dispatching and scheduling.
  • Was responsible for accounting functions as it pertained to an Insurance Agency.
  • Construction / Utilities Experience  
  • Interfaced with property owners, tenants, leasing agents, and subcontractors to ensure ontime delivery of construction projects with Tom Kral and Associates.
  • Managed building and renovation projects from conception to final walkthrough by providing technical expertise such as project timelines and subcontractor coordination.
  • Served as a subcontractor to Excalibur Cable to install, troubleshoot, and repair cable television services for their customer base.
  •  

    WORK HISTORY

    BEACHES AGENCY LLC, Jeannette, PA                                                  

    Owner/Insurance Producer

  • Instrumental in starting an insurance agency from the ground up.
  • Responsible for obtaining all appointments with various carriers.
  • Responsible for day to day operation of the agency
  • Function as an insurance agent selling Life, Health, Property and Casualty
  •       policies. 
     
     

    VERIZON COMMUNICATIONS, Pittsburgh, PA                                                                  

    Sales Consultant  
  • Functioned as a Sales and Service consultant to new and existing residential telephone customers and handled up to customer inquiries per day.
  • Resolved billing issues, upgraded existing services by marketing additional product and service offerings, initiated new service orders, and transferred existing service to new addresses.
  • Met monthly, quarterly, and annual sales objectives through aggressive upselling and crossselling of additional product and service offerings tailored to meet each customer’s individual needs.
  • Ensured strict compliance with FCC and PUC regulations.
  •  

    EXCALIBUR CABLE, Monessen, PA 

    Technician/Subcontractor  
  • Served as a subcontractor to install satellite television dish antennas, troubleshoot and correct reception problems, and resolve customer service issues.
  •  

    AMERITECH, Round Lake, IL  

    Teleplanner  
  • Coordinated technical services on Ameritech’s managed services voice technology helpdesk contract at Baxter Healthcare.
  • Processed move/add/change requests for all telephone service.
  • Managed voice mail accounts for , Baxter Healthcare employees.
  •  

    TOM KRAL AND ASSOCIATES, Sugar Grove, IL  

    Construction Supervisor  
  • Directed all phases of residential and commercial construction projects including subcontractor management and coordination, quality assurance, multiple simultaneous project management, and compliance with local, state, and federal building safety codes.
  • Supervised last minute design changes and decided on the best possible course of action to ensure code compliance as well as customer satisfaction.
  •  

    LAIDLAW, Thornhill, Ontario  

    Operations Manager  
  • Held responsibility for a school bus educational transportation operation including bus and route scheduling, dispatching, and cost control.
  • Built and maintained positive business relationships with all existing and new accounts to ensure the highest levels of customer satisfaction.
  •  

    COMPUTER SKILLS 

    Software:  Word, Excel, Outlook, Vista, Quicken, Norton Utilities, Mozilla. Quick Books

    Operating Systems: Windows x, , XP

    Networking Skills: Novell Network Administration  

    EDUCATION AND TRAINING 

    Licensed Life, Accident and Health Insurance Producer

    Licensed Property and Casualty Insurance Producer 

    VERIZON COMMUNICATIONS, Pittsburgh, PA

    Sales Consultant Training 

  • Completed this sales training program as one of only two graduates of an initial class of six hopefuls.
  •  

    BAYVIEW SECONDARY SCHOOL, Richmond Hill, Ontario


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