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LYNN KATHLEEN J.
RURAL HALL, NORTH CAROLINA,
I have discovered a new and exciting world outside of the mainstream workforce over the past two years. I have used the opportunity for selfevaluation and fruition, and have made professional, charitable, and educational connections. An avid examiner of social media, I have considered the advantages of online networking and constructed a strategy to create and develop an online presence for professional and philanthropic purposes. . Intent in my commitment to contribute to causes that have touched my life, I am an advocate for the blind and disabled as well as a caretaker. Currently, I am researching and collecting content for a website I am building called visionarynow.com. I plan to develop a highly accessible website for primarily the blind and low vision, as well as for their sighted friends and loved ones.
NARRATIVE OF RELEVANT EXPERIENCE
I was , and landed my first "real job" at BLOCKBUSTER VIDEO, where I was ASSISTANT STORE MANAGER. I received first class training coupled with a heavy work schedule, and the position turned out to be an ideal springboard toward my first "Career Making" job. A frequent customer recruited me to work for Page America, a wireless paging company based in New Jersey. I was the youngest person hired in the sales department when I found "my niche," and a position within the company was created for me.
PAGE AMERICA of ILLINOIS
, LOMBARD, ILLINOIS/CHICAGO, ILLINOIS
POSITION: ACCOUNT MANAGER, IN CHARGE OF BUSINESS RETENTION AND CONTRACT NEGOTIATION
I was hired by the former Chicago Area Regional Sales Manager, Eileen Gaffney, to renegotiate contract terms for existing accounts. My job was to meet only with business accounts and create a business plan designed to retain existing accounts for threeyear contracts. In some case, price points were renegotiated based on the number of units a business was willing to commit to signing under a longterm contract. In others, a business would merely require a more face time by their sales representative each month. I exceeded initial projected numbers sometimes two and three hundred percent. Upon my success, offices in New Jersey and New York hired employees to fill the position, but they failed to be successful. After two years, changes in the industry called for the elimination of the project, and I was placed in Direct Sales. Later in the year, I was promoted to supervise a talented team of women who made my job easy. My duties included generating reports, managing inventory, holding meetings, sales reviews, and ongoing training. My team performed beyond expectations. I maintained my own territory and accounts in the field while supervising five employees. I left to pursue a better opportunity when Page Net recruited me.
PAGING NETWORK OF NORTH AMERICA
POSITION: ACCOUNT EXECUTIVE
Popularly known by the name Page Net, the former paging company was the leader in the industry when I was hired in . I was assigned several territories to manage in the wonderful windy city of Chicago, and the surrounding suburbs. In my mid twenties, the industry was relevant to the growing trend in wireless communications. Pagers became smaller, smarter, and were marketed to individuals for personal and business use before cellular was used by mainstream America. I sold to both Business and Individual accounts. Addons and residuals were assigned to Customer Service. I brought in over units in my first month, and continued to outperform my quota nearly every month thereafter. I averaged new accounts per month. Some of my corporate accounts included: McDonald&;s Corporate, Illinois State Troopers, Amtrak, Marshall Fields, United Parcel Service, and PitneyBowes.
MATERNITY LEAVE, OCTOBER POSITION: CAREGIVER,
Generally, after giving birth to a child one might enter the workforce within common maternity leave parameters. In my eighth month of pregnancy, my stepmother Barbara who raised me from an early age was diagnosed with early onset Alzheimer&;s disease. During this time, I eventually moved my little family in with my parents, where I could care for her needs around the clock in the early stages. This was a team effort, involving my father, a busy C.E.O. at the time, and of brothers and sisters who lived in the Forsyth County area. We lost her after midnight, two years ago Christmas and I continue to stay involved with the A.D.I. and other organizations fighting for all forms of dementia and their cures.
WINSTONSALEM, NORTH CAROLINA
POSITION: CUSTOMER SERVICE MANAGER
Supervision of the Customer Service Team consisted of coordinating and developing promotional and support material for direct mail and marketing campaigns, sales presentations, and outside trade shows. The target demographic and primary market consisted of school food service. I provided our team with field sales tools, and worked with outside agencies creating brand media campaigns I enjoyed having a leadership role in the company, Cold Sell subsequently was the brain child born of my father, Thomas J., former C.E.O. of Decision Point Marketing and Managing Director of ColdSell, LLC.
WIRELESS ADVOCATES, LLC.
APRIL OCT. WINSTON SALEM, NORTH CAROLINA
I started at minimum wage, selling wireless phones and internet. After two months of immediate stellar performance, my District Manager promoted me to run the WinstonSalem location. I sold products for AT and Tm, Verizon, Sprint, TMobile, and Direct TV. My duties included recruiting, hiring, training, supervising, and scheduling all employees. I maintained a personal goal as well as a store goal. I performed all store operations at the Winston Salem location. My team delivered excellent customer service, going beyond the call of duty. Our location attained top ranking several times under my leadership. In the fall of , of managers were let go and replaced during the onset of the economic crisis leading into the recession. I called my customers from home to inform them I would no longer be with the company, taking that time to address any final issues or concerns. I was given an outpouring of support. I loved the job, and with the exception of the short time when our numbers were disappointing, I was extremely proud of my performance there.
NORTHERN ILLINOIS UNIVERSITY DEKALB, ILLINOIS, B.A.COMMUNICATIONS
CURRENTLY: DE VRY UNIVERSITY ONLINEMEDIA/WEB DESIGN AND DEVELOPMENT
BEN JOHNSON, FORMER DISTRICT MANAGER, WIRELESS ADVOCATES, LLC:
"Lynn was a great manager at Wireless Advocates. She was very versatile in her dealings with issues that arose in the store on the customer level as well as the employee level. I would love to have her work for me again in the future."
THOMAS A. J., COLD SELL, LLC; C.E.O., DECISION POINT MARKETING
"Lynn J. is a bright intelligent young woman with a strong track record in sales and marketing. Lynn&;s interpersonal people skills are superior and she would be a definite asset for any sales driven organization. I recommend Lynn J. highly to any company seeking these employee attributes."
FIND ME ON:
LYNN KATHLEEN J./ FACE BOOK
GROUPS AND ASSOCIATIONS:
Alzheimer&;s Disease International ADI, Winston Salem Industries for the Blind, Juvenile Diabetes Foundation, International, Philanthropy.org, Disability.gov
TopLinked.com Open Networkers
Non Profit Philanthropic Job Board
Women Entrepreneurs and Professionals
Wireless Telecommunications Worldwide
Future Trends Group
WOW: Women on Work with Career Partner
Social Media Club