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<pre>Array ( [var] => cut_url ) </pre> Resume for Joseph C. for Consultant / Internet Services & Development in Voorhees, New Jersey. Search More Resumes for Consultant on Resumark.com #6TAOSFSDC
 

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Resume for Joseph C. for Consultant / Internet Services & Development in Voorhees, New Jersey




Occupation: Consultant Industry: Internet Services & Development
Country: United States City: Voorhees
State: New Jersey ZIP: 08043



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Joseph M. C.

Prospect Avenue

Voorhees, NJ 

..  

  • Telecommunications BSS/OSS/IMS Architecture
  • System Integration/Deployment
  • Data Models
  • Identity Management
  • Program Management
  • Business Intelligence
  • Business Cases
  • EBusiness Portals
  • Data Integrity
  • Microsoft Office
  • U.S. Citizen
  •  

    Summary 

    IT leader with significant experience in the delivery of high value enterprise applications. Skilled in customer data management, data modeling, service oriented business architecture, data warehousing and business process metrics.  Full System Development Life Cycle SDLC management experience from concept through operations.   
     

    Professional Experience 

    Comcast Corporation, Philadelphia, Pa // //

    Director, Data Integrity and Directory Services

  • Directed a team which models, designs, deploys and operates a high speed, high availability customer data store for XFINITY internet, voice and television services. This repository contains provisioned customer identity, service entitlement and device data.
  • Two year oversight of a distributed NJ and CO team of Data Modelers utilizing ERWIN and other tools to build relational data models to support initiatives implementing new product functionality.
  • Managed system integration with numerous internal and external applications, including customer and customer agent facing portals. 
  • Provided continuous monitoring and improvement of customer data quality.
  • Managed designers of data access web services.
  • Reviewed designs and practices that enhanced customer information security.
  • Championed the technical coordination between the business and Product Engineering organizations for the highly successful Universal Caller ID project and other advanced convergence product features. Led a team that resolved outstanding technical issues.
  •  

    AT&T Labs / AT&T Bell Labs, Middletown, NJ // – //

    District Manager and Member of Technical Staff

  • Managed system requirements for AT&T eBonding, the BB XML Gateway between AT&T and its customers and suppliers; and for AT&T BusinessDirect Map, which provides customers with webbased ordering, ticketing, monitoring, and inventory for global networks. The systems made significant contributions to servicing expense reduction and towards a CIO Magazine Enterprise Value Award.
  • Negotiated alignment across care and development organizations that standardized service delivery metrics for business services.  Managed requirements and delivery of a data warehouse to track service delivery metric improvements.
  • Represented the technical teams in a task force which made recommendations to the CIO for IT investments to transform customer service experience.
  • Managed a team coordinating program budget, financial metrics and contract staffing for a , person IT organization. Close coordination with technical and business management, HR, CFO and vendors.
  • Provided sales support for AT&T NCR international data warehousing clients.
  • Performed as London based IT Director for the launch of an AT&T Communications, UK panEuropean VPN offer.
  • Planned system architecture for global service market entry, evaluated partner IT capabilities, and collaborated with European carriers to support Unisource product offers.
  •  

    Joseph M. C. Page Two 

  • Managed system requirements for a pioneering Remedy ticketing application, providing common ticketing support for WorldPartner global carriers.
  • Managed features to select the least cost access facility provider and enabled sales operations to track delivery of complex customer projects.
  • Functioned as Lead designer for an application to monitor network switch provisioning quality, eliminating a significant class of customer billing problems.
  • Championed application of expert systems that improved core and access network data quality, accelerating digital network conversion. Led technology transfer to NTT, Japan in support of AT&T Network Systems division.
  • Designed management features for the METROBUS™ optical transport network.
  •  
     

    Education 

    MS, Systems Engineering, University of Pennsylvania, Philadelphia, PA

    AB, Physics, Bowdoin College, Brunswick, ME

    Graduated magna cum laude 

          Patents 

    “Method and apparatus for determining a signal of uniform period”


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