[var] => content
[type] => preview
[var] => cut_url
Joseph M. C.
IT leader with significant experience
in the delivery of high value enterprise applications. Skilled in customer
data management, data modeling, service oriented business architecture,
data warehousing and business process metrics. Full System Development
Life Cycle SDLC management experience from concept through operations.
Philadelphia, Pa // //
Integrity and Directory Services
Directed a team which models,
designs, deploys and operates a high speed, high availability customer
data store for XFINITY internet, voice and television services. This
repository contains provisioned customer identity, service entitlement
and device data.
Two year oversight of a distributed
NJ and CO team of Data Modelers utilizing ERWIN and other tools to
build relational data models to support initiatives implementing new
Managed system integration
with numerous internal and external applications, including customer
and customer agent facing portals.
Provided continuous monitoring
and improvement of customer data quality.
Managed designers of data
access web services.
Reviewed designs and practices
that enhanced customer information security.
Championed the technical coordination
between the business and Product Engineering organizations for the highly
successful Universal Caller ID project and other advanced convergence
product features. Led a team that resolved outstanding technical issues.
AT&T Labs / AT&T
Bell Labs, Middletown, NJ //
District Manager and
Member of Technical Staff
Managed system requirements
for AT&T eBonding, the BB XML Gateway between AT&T and its
customers and suppliers; and for AT&T BusinessDirect Map, which
provides customers with webbased ordering, ticketing, monitoring, and
inventory for global networks. The systems made significant contributions
to servicing expense reduction and towards a CIO Magazine Enterprise
Negotiated alignment across
care and development organizations that standardized service delivery
metrics for business services. Managed requirements and delivery
of a data warehouse to track service delivery metric improvements.
Represented the technical
teams in a task force which made recommendations to the CIO for IT investments
to transform customer service experience.
Managed a team coordinating
program budget, financial metrics and contract staffing for a ,
person IT organization. Close coordination with technical and business
management, HR, CFO and vendors.
Provided sales support for
AT&T NCR international data warehousing clients.
Performed as London based
IT Director for the launch of an AT&T Communications, UK panEuropean
Planned system architecture
for global service market entry, evaluated partner IT capabilities,
and collaborated with European carriers to support Unisource product
M. C. Page Two
Managed system requirements
for a pioneering Remedy ticketing application, providing common ticketing
support for WorldPartner global carriers.
Managed features to select
the least cost access facility provider and enabled sales operations
to track delivery of complex customer projects.
Functioned as Lead designer
for an application to monitor network switch provisioning quality, eliminating
a significant class of customer billing problems.
Championed application of
expert systems that improved core and access network data quality, accelerating
digital network conversion. Led technology transfer to NTT, Japan in
support of AT&T Network Systems division.
Designed management features
for the METROBUS™ optical transport network.
MS, Systems Engineering,
University of Pennsylvania, Philadelphia, PA
AB, Physics, Bowdoin
College, Brunswick, ME
Graduated magna cum
“Method and apparatus
for determining a signal of uniform period”