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<pre>Array ( [var] => cut_url ) </pre> Resume for Wissam F. for Customer Support / Client Care / Internet Services & Development in Beirut, Lebanon. Search More Resumes for Customer Support / Client Care on Resumark.com #TYDRTK36Q
 

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Resume for Wissam F. for Customer Support / Client Care / Internet Services & Development in Beirut, Lebanon




Occupation: Customer Support / Client Care Industry: Internet Services & Development
Country: Lebanon City: Beirut
State: Beyrouth ZIP: none



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Wissam Pharaon

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Objective Seeking a challenging career in a reputable company like yours, in the field of Information Technology, focused on networking infrastructures, in order to gain additional knowledge and being exposed to the latest technologies by leading a team or individually where my technical and management skills will be utilized and further developed.
Experience Oct – Dec    e eenterprise An Emirates Computers Company   DohaQatar

Senior Network Engineer

Joined e Emirates Computers Qatar as a Senior Network Engineer, involved mainly in consultancy for network infrastructure design solutions, implementations and support of current projects.

Have been the escalation point Team Leader for all routing and switching, IPT and security technologies.

Design, Install, Configure, and maintain various CUCM CallManager .x, and .x and CUCME CallManager Express implementations for various customers, utilizing Single Site, and Multisite implementations with centralized call processing, SRST, H. and VG.

Jul – Jul        Emircom – Cisco Gold Partners                     AbuDhabiUAE 

Jan – Jul       LNetwork Engineer

• Involved in implementing phase of networks involving Campus LANs, countrywide WANs, Data and Voice networks & Security solutions

• Installation and Troubleshooting of Switched Networks “, , , and series Cisco Switches”, along “, , , and series routers”. ASA Firewalls, experienced in EIGRP, OSPF, and BGP protocols

• Handling and closing service calls escalated from L engineers 

May – Dec       Technical Sales Engineer Cisco Presales

• Designing of WAN / LAN, IPT, Security, and Wireless architectures, providing technical writeups and solution responses for RFPs meeting customers provisions of current along future requirements

• Capturing and mapping customer necessities to propose a robust, and fit for purpose solutions that align with client business  

Aug – Apr       Outsourced for SKMC Network Engineer

• Maintain and operate the LAN / WAN of Sheikh Khalifa Medical City Abu Dhabi, consisted of over edge switch

• Migrated redundant Core switches from catOS to Native IOS , along the integration of multiple distribution Layer switches

• Installation of Layer WAN Switches and Terminal Console server.

• Maintained the network via Cisco Secure ACS, Cisco Works, PNMARS, MRTG…

Mar – Apr      Transmog Inc. Cyberia – ISP                        BeirutLebanon 

Corporate Support Specialist

• Providing WAN/LAN support for Cyberia customers, managing Cyberia corporate networks mainly Cisco IOS routers/switches, troubleshooting / configuring ISP and customer FTC leased lines modems & multiplexers, Frame Relay, microwave…, and related services of network infrastructure Fortinet, Juniper, McAfree IntruShield, Packeteer, MRTG, BIND, DNS, Wireless LANs, ISA, Exchange, Active Directory…

• Collaborating sales team in designing new customer solutions and topologies.

• Managing links to appropriate SLA for Corporate Customers.

• Providing support for UNIX mailing system Postfix, Intermail

• Managing Web servers SunCobalt, IIS

• Finding / using monitoring applications to measure latency/jitter and other network performance parameters to provide solutions for QoS emerging issues

Jan –  Jan        Via Sat Telecom Ltd. VoIP Carrier                 LondonUK 

Technical Support Manager

• Designing Digitalk Structure

• Monitoring & Maintaining Stable LCR Tables

• Configuration of Dial Peers for VoIP Cisco Routers located in TeleHouse Europe

• Supervised and trained technical engineers on Digitalk

Sep –  Nov        Transmog Inc. Cyberia – ISP                    BeirutLebanon  

Helpdesk Support

  • Responsible for configuration and troubleshooting of all Internet applications.
  • Connectivity & software of the Ms Windows family

           Break Station, Java Net …                                                    Lebanon 

    Pc technician and Web Cafés Supervisor

  • Software and hardware maintenance / troubleshooting
  • Managed the connection of Over Web Cafes as a freelancer
  • Certifications  
    Jun     CRMC  : Cisco Rich Media Communications Specialist

    Apr     : Cisco Lifecycle Services for Advanced Unified Communications

    Mar     CCNA Voice : Cisco Certified Network Associate Voice

    Apr    CCIE    : CCIE Routing & Switching

    Jan     CCNP : Cisco Certified Network Professional

    Jun    CCNA  : Cisco Certified Network Associate

    Oct    MCSE : Microsoft Certified Systems Engineer – Early Achiever

    Apr     MCP    : Microsoft Certified Professional

    Training Sep          Cisco Systems                                                 ReadingUK

    Advanced Services, Cisco CRS Essentials. 

                    New Horizons                                                      BeirutLebanon

    Microsoft Certified Systems Engineer Courses.

    Electives:

  • Designing a Microsoft Windows Network Infrastructure
  • Designing a Windows Server Active Directory and Network Infrastructure
  • MS Internet Security and Acceleration ISA Server , Enterprise Edition
  • Personal Details Place & Date of Birth: Beirut January .

    Nationality: Lebanese.

    Languages: Arabic Native / English Fluent.

    Driving Licenses: Lebanon, UAE, and Qatar.


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