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Ave ● Takoma Park, MD ● ●
Seasoned executive manager
of operations and information technology with experience in managing
customer service, member and volunteer relations, policy and procedure
creation and integration, budgeting, and finance assistance. Experience
implementing and facilitating member databases, Web site and network/server
administration, product databases, continuing education databases. Exceptional
communication skills, both verbal and written, with established success
in creating and managing complex projects focusing on strategic planning,
program development, internal and external relations. Innovative thinker
with an eye for detail and a passion for creativity. Proven track record
of implementing projects that result in increased revenue, reduction
in staff time and costs, improved employee morale and satisfied customers.
Collaborate closely with the marketing director and communications manager
on social media, Web and SOE strategies to drive revenue.
OF OPERATIONS ● – Present
| DIRECTOR OF INFORMATION TECHNOLOGY ●
Council for Interior Design Qualification, Inc.
Management: Directly supervised a customer service team consisting
of six fulltime employees, including a customer service manager, and
several fulltime temporary staff. Responsible for making sure daily
operational procedures mirror organizational policies. Recommended key
policies to improve daytoday operations that increased revenue and
decreased cost, such as deadlines for exam completion. Mentored many
of the suggestions being implemented by the organization. Implemented
new procedures based on policy changes. Served as contact with building
management for issues regarding physical space. Monitored and approved
purchase orders to reduce superfluous expenses. Technology Project manager
for office move. Managed hard file restructuring from alpha order to
numerical order of , records. Application product manager and conceptual
designer for thirdparty vendor cookiecutter application to improve
company online database for Certificate holders, managed and maintained
publication database, supported marketing director and communications
manager with social media integration, publication operations, and branding
initiatives, supported volunteer program manager with operational functuions,
communicated with regulatory boards and professional associations. Managed
and assisted with selection of two IT vendors. Managed database conversion
from inhouse to vendor. Directly supervised data entry professionals
and temporary staff on data entry integrity and customer support. Responsible
for ensuring the validity and reliability of data in several databases.
employee relations resulting in improved customer morale.
grading program for Section of the NCIDQ Examination.
Created a document
of ideas for ways to decrease expenses and increase income while providing
better customer service.
procedures for operations related to the registration and Certificate
and developed procedures for small apP.ship program to expand
number of participants.
built organization’s internal Web site, including discussion boards
and timesheet program.
userfriendly applications to improve efficiency and productivity.
Moved and restructured
main database from FoxPro to SQL.
application so members can update personal contact information themselves.
process for apP.ship program from paper entry to online entry.
processes online, including but not limited to exam application and
Administered small business network of servers and workstations.
Managed server migration from Linux to Windows SBS , and then Windows
SBS to . Managed purchase selection for all IT products, including
servers, workstations, software, printers, second phone system, copiers,
postage meters, and folding machines. Managed and performed IT help
Website and Database
Administration: Managed four Websites on company server using IIS
then IIS . Created and maintained company intranet using classic
ASP and SQL. Managed support ticket system. Ran reports to generate
income and execute processes. Managed online database of Certificate
holders. Merged two databases together.
POETRY EXAMINER ● Present
– Washington DC
Write articles on local
DC area poetry scene, review poetry books, interview local poets
words or more.
include Deborah Ager’s Midnight Voices and Kim Robert’s
and Conference attendee and promoter
on campaign sponsored by Split This Rock Poetry Festival to get local
newspapers to review more books of poetry.
ASSISTANT FOR PUBLICITY ● Present
Word Works, Inc. – Washington DC
As a volunteer,
assists company with Web site design, search engine optimization, social
media integration, spreadsheet data integrity, email communication.
my volunteer term, The Word Works has reported an increase in sales
for products I have promoted through the use of social media
Since I started
promoting through social media there has been a sharp increase in “friends”
and “followers” on Facebook and Twitter.
WEB DEVELOPMENT ●
The Children Federation and Yoga in Daily Life Center
Consulted as an independent
Web designer for several organizations and companies.
HTML. Video media and clientside search engine included.
developed web site for local yoga center that includes Flash welcome
the frontend to an existing web site. Created and developed a databasedriven
search engine and a discussion board.
International – Arlington, VA
Developed, designed, and
for intranet, that sit on top of SQL Server databases, using both OLEDB
and ODBC. Developed subsites to the company's external site. Design SQL
Server Database structures. Created cascading style sheets and PDF files.
Incorporated project management techniques for developing projects.
Provided firstlevel support for intranet help requests and secondlevel
support for help desk requests. Served as backup developer for company
public site. Assisted Webmaster in maintaining production and development
servers. Oversaw development work in knowledge management department.
portal for clients to gain access to their records and modify them as
to increase the forms page of the internal Web site to make processes
easier for department operations.
Agency and National Geographic Society
– Washington DC
Processed published images
and cataloged nonpublished images from stories of Traveler, National
Geographic and National Geographic Kids magazines into mainframe database.
Wrote captions and researched information for catalogued images. Organized,
labeled, and filed images. Researched information on the World Wide Web.
Bachelor of Arts, Fine
Warren Wilson College,
Solutions Developer MCSD
JAVA Programming, Learning
Tree International, February
JAVA for Web Applications,
Learning Tree International, July
XML Databases OneDay
Intensive, XMLAll.com, June
Curriculum for Living
and Communications Programs, Landmark Education Corporation, ,
● FileMaker Pro ● Windows Small Business Server , ● Microsoft
Office Suite ●
● Adobe Acrobat ● Homesite ● Dreamweaver ●
ASP ● TSQL ● Social Media Applications ● Action Script/Flash
● Digital Video and Still Camera Operations