[var] => cut_url
<pre>Array ( [var] => cut_url ) </pre> Resume for Joshua P. for Manager / Supervisor / Team Leader / Internet Services & Development in Takoma Park, Maryland. Search More Resumes for Manager / Supervisor / Team Leader on #JKEZEV8C8

Search Resumes

Post Jobs

Job Seekers:
Post Your Resume


Resume for Joshua P. for Manager / Supervisor / Team Leader / Internet Services & Development in Takoma Park, Maryland

Occupation: Manager / Supervisor / Team Leader Industry: Internet Services & Development
Country: United States City: Takoma Park
State: Maryland ZIP: 20912

View Complete Resume   Download Resume [
    [name] => cut_url
Share Share

< Back to search results Preview: For the complete resume and contact info please download it.

    [var] => content
    [type] => preview
    [var] => cut_url

Conway Ave ● Takoma Park, MD  ● ●


Seasoned executive manager of operations and information technology with experience in managing customer service, member and volunteer relations, policy and procedure creation and integration, budgeting, and finance assistance. Experience implementing and facilitating member databases, Web site and network/server administration, product databases, continuing education databases. Exceptional communication skills, both verbal and written, with established success in creating and managing complex projects focusing on strategic planning, program development, internal and external relations. Innovative thinker with an eye for detail and a passion for creativity. Proven track record of implementing projects that result in increased revenue, reduction in staff time and costs, improved employee morale and satisfied customers. Collaborate closely with the marketing director and communications manager on social media, Web and SOE strategies to drive revenue. 


National Council for Interior Design Qualification, Inc. Washington, DC

Executive Management: Directly supervised a customer service team consisting of six fulltime employees, including a customer service manager, and several fulltime temporary staff. Responsible for making sure daily operational procedures mirror organizational policies. Recommended key policies to improve daytoday operations that increased revenue and decreased cost, such as deadlines for exam completion. Mentored many of the suggestions being implemented by the organization. Implemented new procedures based on policy changes. Served as contact with building management for issues regarding physical space. Monitored and approved purchase orders to reduce superfluous expenses. Technology Project manager for office move. Managed hard file restructuring from alpha order to numerical order of , records. Application product manager and conceptual designer for thirdparty vendor cookiecutter application to improve company online database for Certificate holders, managed and maintained publication database, supported marketing director and communications manager with social media integration, publication operations, and branding initiatives, supported volunteer program manager with operational functuions, communicated with regulatory boards and professional associations. Managed and assisted with selection of two IT vendors. Managed database conversion from inhouse to vendor. Directly supervised data entry professionals and temporary staff on data entry integrity and customer support. Responsible for ensuring the validity and reliability of data in several databases. 

  • Mediated poor employee relations resulting in improved customer morale.
  • Developed a grading program for Section of the NCIDQ Examination.
  • Created a document of ideas for ways to decrease expenses and increase income while providing better customer service.
  • Documented procedures for operations related to the registration and Certificate renewals processes.
  • Managed operations and developed procedures for small apP.ship program to expand number of participants.
  • Designed and built organization’s internal Web site, including discussion boards and timesheet program.
  • Designed more userfriendly applications to improve efficiency and productivity.
  • Moved and restructured main database from FoxPro to SQL.
  • Created online application so members can update personal contact information themselves.
  • Developed interim process for apP.ship program from paper entry to online entry.
  • Moved paper processes online, including but not limited to exam application and registration.

    Network Administration: Administered small business network of servers and workstations. Managed server migration from Linux to Windows SBS , and then Windows SBS to . Managed purchase selection for all IT products, including servers, workstations, software, printers, second phone system, copiers, postage meters, and folding machines. Managed and performed IT help desk duties. 

    Website and Database Administration: Managed four Websites on company server using IIS then IIS . Created and maintained company intranet using classic ASP and SQL. Managed support ticket system. Ran reports to generate income and execute processes. Managed online database of Certificate holders. Merged two databases together. 

    DC POETRY EXAMINER ● Present – Washington DC

    Write articles on local DC area poetry scene, review poetry books, interview local poets  words or more.

  • Book reviews include Deborah Ager’s Midnight Voices and Kim Robert’s Animal Magnetism.
  • AWP Bookfair and Conference attendee and promoter
  • Wrote article on campaign sponsored by Split This Rock Poetry Festival to get local newspapers to review more books of poetry.


    The Word Works, Inc. – Washington DC

    As a volunteer, assists company with Web site design, search engine optimization, social media integration, spreadsheet data integrity, email communication.

  • Since beginning my volunteer term, The Word Works has reported an increase in sales for products I have promoted through the use of social media
  • Since I started promoting through social media there has been a sharp increase in “friends” and “followers” on Facebook and Twitter.


    Save The Children Federation and Yoga in Daily Life Center Washington, DC

    Consulted as an independent Web designer for several organizations  and companies. 

  • Designed and developed a browserbased CDROM that employs JavaScript, Flash, and HTML. Video media and clientside search engine included.
  • Designed and developed web site for local yoga center that includes Flash welcome screen.
  • Redesigned the frontend to an existing web site. Created and developed a databasedriven search engine and a discussion board.


    ESI International – Arlington, VA

    Developed, designed, and maintained ASP, HTML, JavaScript, and ActionScript pages and applications for intranet, that sit on top of SQL Server databases, using both OLEDB and ODBC. Developed subsites to the company's external site. Design SQL Server Database structures. Created cascading style sheets and PDF files. Incorporated project management techniques for developing projects. Provided firstlevel support for intranet help requests and secondlevel support for help desk requests. Served as backup developer for company public site. Assisted Webmaster in maintaining production and development servers. Oversaw development work in knowledge management department.


  • Developed online timesheet program
  • Developed Web portal for clients to gain access to their records and modify them as needed.
  • Developed forms to increase the forms page of the internal Web site to make processes easier for department operations.


    Manpower Agency and National Geographic Society – Washington DC

    Processed published images and cataloged nonpublished images from stories of Traveler, National Geographic and National Geographic Kids magazines into mainframe database. Wrote captions and researched information for catalogued images.  Organized, labeled, and filed images.  Researched information on the World Wide Web.   


    Bachelor of Arts, Fine Arts/Theater

    Warren Wilson College, Asheville NC,

    Microsoft Certified Solutions Developer MCSD

    Ameritrain, Inc.,

    Continuing Education

    JAVA Programming, Learning Tree International, February

    JAVA for Web Applications, Learning Tree International, July

    XML Databases OneDay Intensive,, June

    Curriculum for Living and Communications Programs, Landmark Education Corporation, ,  


    Quickbooks ● FileMaker Pro ● Windows Small Business Server , ● Microsoft Office Suite ●

    Windows , , XP, ●HTML ● CSS ● Site Server . ● Javascript ● Adobe Acrobat ● Homesite ● Dreamweaver ●

    Classic ASP ● TSQL ● Social Media Applications ● Action Script/Flash ● Digital Video and Still Camera Operations

    Not Enough Credits
    Sorry, but you don't have enough credits to download this resume.

    Purchase more credits
    Not Available
    Sorry but this resume is not available for download. Please choose another!

    Confirm Download

    Would you like to download  for 1 credit?

    You have  credits left.

    Yes No 

    Don't ask me again
    Confirm View Complete Resume

    Would you like to view  for 1 credit?

    You have  credits left.

    Yes No 

    Don't ask me again