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<pre>Array ( [var] => cut_url ) </pre> Resume for Ricardo S. for Manager / Supervisor / Team Leader / Internet Services & Development in Dublin, Ireland. Search More Resumes for Manager / Supervisor / Team Leader on #LJIN2AJK9

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Resume for Ricardo S. for Manager / Supervisor / Team Leader / Internet Services & Development in Dublin, Ireland

Occupation: Manager / Supervisor / Team Leader Industry: Internet Services & Development
Country: Ireland City: Dublin
State: Dublin ZIP: 6w

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  Corrib road


 Dublin, W



          Over years of experience in the IT corporate sector. Highly qualified in the areas of Management, Supervision of personnel, Project management, Network Architecture, Network Design, Development, Implementation, Administration and support; Excellent communication skills highly motivated with very broad solid technical experience, excellent management and supervision record, extensive experience delivering Support, implementations and network development Company wide for multinational corporate environments. Successfully delivered improved initiatives and cost savings. Committed to quality and time management, recognized for meeting both cost objectives and delivery commitments.   

                                                                     Technical Background 

Administration, installations and support expertise with the following technologies: MS Project, MS /, NT, and Citrix MetaFrame XPe Server Platforms, Windows NT////XP, DOS, Windows, and Windows for Work groups Clients. Lotus Notes, MS Exchange, MS Outlook, Eudora, Back up Exec, Arcserve, Lexus nexus, VM ware SMS, MOM, Palm OS, MS Office, Nortel VPN, Oracle, Siebel, Symantec products, HP Open view, IBM ThinkPad’s and Apple Macintosh, Compaq, HP, IBM and Dell Servers, as well as Blade Servers. 

                                                               PROFESIONAL EXPERIENCE 

Yahoo! Dublin, Ireland                            Europe Technical Operations Manager                                                               

  • Responsible for managing the technical applications support and operations, to over a local users and remote sites for the customer care division of Yahoo! Europe, outsourcing and vendor management
  • Planned the completion and implementation of the Network infrastructure and applications for Europe Customer Care Division with minimal disruption to operations in the UK, Ireland and remote offices. Also delivering effective cost savings
  • Managed  and supervised  small team of support engineers, administrators and a DBA supporting Active Directory domains, IP/TCPIP,DNS, Oracle applications, Unix, Linux Perl/Java/C/C++ for online and Desktop applications for all Europe Customer Care users
  • Managed and supervised Email administration for aver global users, managing over responses for the Domain for the yahoo support pages Utilizing KANA response software.
  • Planned , coordinated and implemented the BCP systems  For Customer Care in Europe
  • Responsible for overseeing the completion of support request tickets by various support departments and support staff In Ireland, UK and US via helpdesk applications.
  • Management, installation and administration of KANA email support management software and network applications for all Yahoo Users in Europe
  • Coordinated and managed the migration of various customer care support areas from Yahoo! to outsourcers with over external users in Budapest, Argentina, Johannesburg, Eastern Europe and Manila
  • Management, Project management, Supervision of Support areas,  Documentation of all processes and implementation  of policies and procedures of existing and new systems

    Princess Cruises – Valencia, CA                 Senior Project Manager Enterprise Administrator                                                  –      

  • Managed, coordinated, and implemented the relocation, migration as well as  integration of  several Novell, and NT domains and servers to the new  MS AD Enterprise
  • Planned, coordinated, implemented, and developed as well as administered The Citrix MetaFrame XPe Farm. implementation and publishing of Applications, and remote desktops
  • Monitored, Prioritized, and assigned helpdesk calls to all technicians and analysts in the PC/LAN support area
  • Lead key contact, for all the network remote configurations, connectivity, and support to a mixed environment Novell, NT and AD and Nortel VPN
  • Management and administration of: LAN/WAN MS AD enterprise, Citrix MetaFrame XPe and MS Project Server
  • Provided support to all the senior executive officers including the CEO
  • Consulting/Contracts  Los Angeles, CA   

    Merrill Lynch Consultant/Contract – Los Angeles, CA            Network YK Coordinator                      

  • Coordinated the Novell server’s migration to NT . as well as the modifications to the users profiles for NT desktops

    Dial Corp.  Consultant/Contract – Los Angeles, CA            IS Network Operations Manager                                                    

  • Planned, implanted and managed the PC and Novell .x Network integration from Freeman Cosmetics and Purex, to Dial Corporation’s Network

    Bank of America Consultant/Contract – Los Angeles CA   Project Manager/Network Administrator                                      

  • Supervised the implementation of Networks integration, for Nations Bank, Bank of America merger for the western region. Postmerger, responsible for educating IT personnel

    J&H Marsh & McLennan Consultant/Contract Los Angeles CA     Senior Analyst                                                                    

  • Assisted in Planning and coordinating the two companies network merger, relocation, and conversion from tokenring to Ethernet

    City National Bank Consultant/Contract Beverly Hills, CA       Implementation Contractor                                                    

    Coordinated Windows roll out for City National Investments division and the delivery of new workstations to replace previous machines 

    th Century Fox Consultant/ContractCentury City, CA           Project Analyst                               

  • Project lead for Windows roll out for various departments. Supervised the Installation, configuration, troubleshooting , and rollouts of workstations and several applications. Worked under Novell .x / .x including Windows for Workgroups, Windows , MS Office, cc: Mail Responsible for upgrading all new and existing computers to Windows and to Novell client

    Metro Goldwyn Mayer Studios – Santa Monica, CA               Microcomputer Specialist                                                              

  • Project leader responsible for overseeing and completing international branch roll out of STARS Sales Tracking Access and Rights System, which enabled the Domestic and international sales force to be the first sales force in the business to gain full up to date data base accessibility inhouse and mobile utilizing Remote LAN Node communication
  • Troubleshooting and support of all PC’s and software applications such MS Office Professional, Lotus Organizer, Lotus Notes, File Maker, cc: Mail, cc: Mobil, operating under Windows .x, Windows for Workgroups and MSW
  • Interfaced with Windows NT server and Novell servers with a total over , Desktop workstations
  • Account manager for all executive offices including the CEO
  • Responsibilities within my division involved: software control, LAN and WAN administration cc: Mail server and Mobil installations and support.
  • Supervision of personnel

    Allstate Mortgage Co. – Norwalk, CA                                  Computer Systems Manager                                                            

  • Designed and supervised the installation and implementation of the entire Novell Network.
  • Maintained the computer network, and remote system for the corporate office and ongrowing branches.
  • Application development, supervision, support and upgrades of File Server, NetWare related applications

    Mattel Toys – El Segundo, CA                                                         Systems Analyst                                                                      

  • Built and developed the hardware and software Inventory database for the entire company. Also responsible for installation and support of PC's, software and hardware

    Dataquick Information Systems – Marina Del Rey, CA    Technical Support Representative                                                     

  • Primary responsibilities included classroom training to customers from government and private agencies such as the INS, LAPD, FBI, Realtors and Insurance agencies. Troubleshooting and support of NetWare applications, Operating Systems DOS and Windows software, and hardware

    Egghead Discount Software – Santa Monica, CA        National Accounts Service Representative                                         

  • Provided information and support of the latest software and hardware packages as well as pricing to new and existing national and government accounts. Successfully closed sales to companies such as Lockheed, Rockwell, Xerox, CocaCola, Disney, and Universal Studios


    Oracle University Dublin, Ireland  Oracle G SQL management    

    Citrix    MetaFrame XPe  Presentation Server/Secur

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