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Gwendolyn S. S.,
Peachtree Ridge Dr. N.W.
a challenging and rewarding position actively involved within the legal
world. I have experience in this field and am familiar with the various
duties including scheduling and conducting administrative hearings,
discerning eligibility and qualification for benefits, as well as determining
whether disciplinary infractions have occurred, as well as file
I also have experience in computers
as the below history will tell.
Present Lawrenceville Police
Department, Lawrenceville, GA. Communications/Dispatcher:
*Receives calls from private citizens
concerning crimes and police
emergencies; dispatched police unit
to investigate complaint and
broadcasts all information necessary
to ensure safety of officers and
. Receives emergency &
nonemergency calls for service; prioritizes calls; dispatches appropriate
police unit to
. Relays pertinent information
in a factual and concise manner; relays instructions or inquiries from
. Operates computer terminal
to obtain vehicle and criminal, record information; enters data from
persons, stolen vehicles/items into NCIC and RMS as needed.
. Types report logs of police
activities during shift.
. Monitors Teletype messages
and relays important information to officers.
. Assists visitors by answering
inquiries or providing information as requested
– IBM, Atlanta, GA. Customer
*Parts escalations for parts unavailability
issues. Missing part investigations. Missing
laptop investigation. As
well as daily reports on all customer requested opened.
Call analysis for calls handled by peers. Reporting results to management each day. Role
of team lead for group contractors. Received
management recognition for an outstanding
achievement & Dedication to IBM's customers,
and also to IBM. Also on Intel server support team as Customer
Advocate working with International and U. S. Customers. Multitasking,
Communication Skills, Organizational skills is a must in any position
within the IBM World Atlanta,
. Compiles data; prepares
and distributes reports; and analyzes results.
. Ensures data integrity;
develops and produces reports utilized in measuring data accuracy.
. May assist in the completion
of appropriate client setup and maintenance parameter forms.
. Supports internal and external
users including reports, installation, screen, etc.
. Creates exception reports
to identify fields of incorrect data.
. Generates custom reports
for internal and external clients.
. Supports the Total Performance
. Records management
– ASI/TSS/IBM, Atlanta, GA. Customer Support Specialist
of customer accounts that were not being paid. The team was successful
in turning the accounting practices around going from millions of dollars
in unpaid services to the black within six months. Atlanta, GA.
. Compiles data; prepares and distributes reports; and analyzes results.
. Ensures data integrity; develops and produces reports utilized in
measuring data accuracy.
. May assist in the completion of appropriate client setup and maintenance
. Supports internal and external users including reports, installation,
. Creates exception reports to identify fields of incorrect data.
. Generates custom reports for internal and external clients.
. Supports the Total Performance Management initiative
. North Central GA Law
Enforcement Academy Austell, GA. Georgia Law Enforcement State Certification,
years Law Enforcement Experience.
. years experience as Municipal Court Clerk for local
. to IBM Educational Services Atlanta, GA. Multiple
computer applications, plus hardware.
. Emory University, Center for Lifelong LearningAtlanta,
GA QuickBooks Pro Certification.
Quality of work meets expectations.
Hired in data entry, graduated quickly to running reports and learning
PRS/InfoPro. Creates & maintains monthly spreadsheet database. PRS/InfoPro
is not set up to for information to be taken as imports or copied, but
only in report forms as per company grants. Therefore, needed information
is copied and pasted into the monthly spreadsheet, since system information
copied is NOT setup to be copied, this information must be processed
carefully and detail given as to how it is copied and pasted. Then it
is compared to the database for accuracy.
Selftrained in online InfoPro
courses. Official courses to start soon. Assisted others in
Allied Waste dispatch with computer software issues as the need arises
with Microsoft software, Word & Excel.
Completed courses from Law enforcement
to Blue Collar Crimes N. C. G. L E. A., Have course completion &
mandated state certificates from the GA Peace Officers Training Council,
reflecting GA Peace Officer for the State of GA, which has the status
of a Preferred Degree. Held the Rank of Sergeant with
Norcross Police Dept., as well as the position of Municipal Court Clerk
for the same local Municipality, managing a busy Court Clerks office
& managing office personnel. years supervisory experience
within this same police facility, as well years team lead & supervisory
skills within the IBM Corporation. I have Accounting & bookkeeping
experience, as well as owner / operator of GCS Bookkeeping Service,
a local independent company. Experienced in Computer systems,
inventory, Remote Desktop support and repair, IBM Server Support and
repair, IBM Data Analyst, IBM Project Management Not certified.
Meet goals and tasks well within the timelines issued. Experienced
in investigations within Police departments and within the IBM Corporations
with missing Laptops / parts. Experienced in types of charges
and issuance of same as needed and or working with local authorities