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<pre>Array ( [var] => cut_url ) </pre> Resume for Gwen S. for Operator / Law Enforcement in Georgia. Search More Resumes for Operator on Resumark.com #JRN2XMSML
 

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Resume for Gwen S. for Operator / Law Enforcement in Georgia




Occupation: Operator Industry: Law Enforcement
Country: United States City:
State: Georgia ZIP: 30043



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Resume:

Gwendolyn S. S.,

Peachtree Ridge Dr. N.W.

Lawrenceville, GA.

 
Objective: Locate a challenging and rewarding position actively involved within the legal world. I have experience in this field and am familiar with the various duties including scheduling and conducting administrative hearings, discerning eligibility and qualification for benefits, as well as determining whether disciplinary infractions have occurred, as well as file

I also have experience in computers as the below history will tell.

Professional experience:

Present Lawrenceville Police Department, Lawrenceville, GA. Communications/Dispatcher:

*Receives calls from private citizens concerning crimes and police emergencies; dispatched police unit to investigate complaint and broadcasts all information necessary to ensure safety of officers and public.

. Receives emergency & nonemergency calls for service; prioritizes calls; dispatches appropriate police unit to

    Investigate.

. Relays pertinent information in a factual and concise manner; relays instructions or inquiries from remote units.

. Operates computer terminal to obtain vehicle and criminal, record information; enters data from warrants, missing 
persons, stolen vehicles/items into NCIC and RMS as needed.

. Types report logs of police activities during shift.

. Monitors Teletype messages and relays important information to officers.

. Assists visitors by answering inquiries or providing information as requested 

– IBM, Atlanta, GA. Customer Advocate

*Parts escalations for parts unavailability issues. Missing part investigations. Missing laptop investigation. As well as daily reports on all customer requested opened. Call analysis for calls handled by peers. Reporting results to management each day. Role of team lead for group contractors. Received management recognition for an outstanding achievement & Dedication to IBM's customers, and also to IBM. Also on Intel server support team as Customer Advocate working with International and U. S. Customers. Multitasking, Communication Skills, Organizational skills is a must in any position within the IBM World Atlanta, GA.

. Compiles data; prepares and distributes reports; and analyzes results.

. Ensures data integrity; develops and produces reports utilized in measuring data accuracy.

. May assist in the completion of appropriate client setup and maintenance parameter forms.

. Supports internal and external users including reports, installation, screen, etc.

. Creates exception reports to identify fields of incorrect data.

. Generates custom reports for internal and external clients.

. Supports the Total Performance Management initiative.

. Records management

– ASI/TSS/IBM, Atlanta, GA. Customer Support Specialist

*Provided accounting/reconciliation of customer accounts that were not being paid.  The team was successful in turning the accounting practices around going from millions of dollars in unpaid services to the black within six months. Atlanta, GA.

 
. Compiles data; prepares and distributes reports; and analyzes results. 
. Ensures data integrity; develops and produces reports utilized in measuring data accuracy. 
. May assist in the completion of appropriate client setup and maintenance parameter forms. 
. Supports internal and external users including reports, installation, screen, etc. 
. Creates exception reports to identify fields of incorrect data. 
. Generates custom reports for internal and external clients. 
. Supports the Total Performance Management initiative

Education:

 
.  North Central GA Law Enforcement Academy Austell, GA. Georgia Law Enforcement State Certification,                       years Law Enforcement Experience. 
.   years experience as Municipal Court Clerk for local GA. City 
.   to IBM Educational Services Atlanta, GA. Multiple computer applications, plus hardware. 
.   Emory University, Center for Lifelong LearningAtlanta, GA  QuickBooks Pro Certification.
 

Comments

Quality of work meets expectations.  Hired in data entry, graduated quickly to running reports and learning PRS/InfoPro. Creates & maintains monthly spreadsheet database. PRS/InfoPro is not set up to for information to be taken as imports or copied, but only in report forms as per company grants. Therefore, needed information is copied and pasted into the monthly spreadsheet, since system information copied is NOT setup to be copied, this information must be processed carefully and detail given as to how it is copied and pasted. Then it is compared to the database for accuracy. 

Selftrained in online InfoPro courses. Official courses to start soon.  Assisted others in Allied Waste dispatch with computer software issues as the need arises with Microsoft software, Word & Excel. 

Completed courses from Law enforcement to Blue Collar Crimes N. C. G. L E. A., Have course completion & mandated state certificates from the GA Peace Officers Training Council, reflecting GA Peace Officer for the State of GA, which has the status of a Preferred Degree.  Held the Rank of Sergeant with Norcross Police Dept., as well as the position of Municipal Court Clerk for the same local Municipality, managing a busy Court Clerks office & managing office personnel.  years supervisory experience within this same police facility, as well years team lead & supervisory skills within the IBM Corporation.  I have Accounting & bookkeeping experience, as well as owner / operator of GCS Bookkeeping Service, a local independent company.  Experienced in Computer systems, inventory, Remote Desktop support and repair, IBM Server Support and repair, IBM Data Analyst, IBM Project Management Not certified.   Meet goals and tasks well within the timelines issued.  Experienced in investigations within Police departments and within the IBM Corporations with missing Laptops / parts.  Experienced in types of charges and issuance of same as needed and or working with local authorities to obtain.    
 
 


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