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<pre>Array ( [var] => cut_url ) </pre> Resume for Rachel Z. for Quality Assurance / Control / Legal Services in Revere, Massachusetts. Search More Resumes for Quality Assurance / Control on #L4HV8H52J

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Resume for Rachel Z. for Quality Assurance / Control / Legal Services in Revere, Massachusetts

Occupation: Quality Assurance / Control Industry: Legal Services
Country: United States City: Revere
State: Massachusetts ZIP: 02151

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Rachel Z.

Overlook Ridge Dr,                         ..

Revere, MA              

      Highly skilled professional with management and leadership experience.  Extremely detailoriented. 

      Quickly learn new procedures and use creativity in daily practices.  Able to effectively work in a team or

      independently. Excellent verbal and written communication skills and interpersonal skills.  Capable of

      handling multiple projects concurrently.



      Crowe, Paradis, & Albren, LLP                       Wakefield, MA

      Senior Process Improvement Specialist            August Present 

  • Conducted QA audits of processes and procedures.
  • Established overall QA guidelines and parameters for various job functions and tasks.
  • Provided guidance, support and serve as a general technical resource and assisted in developing employees and recognizing areas of improvement.
  • Reviewed claim management nonconformance and recommended modification of processes, additional employee training and mentoring, and remedial action.
  • Assessed reporting procedures and compared with customer requirements to ensure alignment and accurate reporting of crucial data.
  • Developed QA plans and other required process control procedures to ensure processes, work in progress and closed claims met the specified quality standards.
  • Played a critical role in developing, testing and promoting a new webbased claim management system.
  • Analyzed training needs to develop new training programs or modify and improve existing programs. 

          Senior Team Leader/Operations Officer                                           September August  

  • Continued below role of Team Leader concurrently with added responsibilities and projects.
  • Collaborated with and oversaw communication between three departments totaling + employees and reported directly to senior management.  Provided vital link to keep lines of communication open.
  • Presented proposal for a new employment position and oversaw all aspects of this new position, including training, job description, and job duties.
  • Implemented various events to boost company morale and started an employee recognition program and led the group of employees working on this program.
  • Provided honest feedback to senior management on the current state of the company and areas for improvement and assisted in creating CORE values for the company.
  • Provided stability, support and acted as a technical resource, training specialist and mentor during times of great change within a quickly growing company.
  • Developed and organized training manuals, multimedia visual aids, and other educational materials.
  • Oversaw critical changes in the processing of SSDI claims i.e. team model replaced with an individual model, ensuring both procedural efficiency and employee comprehension and collaboration.

          Team Leader                 April September  

  • Managed a team of individuals responsible for processing + Social Security Disability Insurance claims, while adhering to strict deadlines.
  • Created new training manual and acted as temporary trainer for entire department.
  • Acted as a liaison for highmaintenance insurance companies, difficult claimants, and Social Security reps providing superior customer service.
  • Mentored and trained eight team members, as well as provided constant guidance, instruction and performance evaluations with plan of action for improvement.
  • Implemented daily schedule and delegated tasks for case managers and administrative assistant.
  • Mediated conflict between team members and within the entire office. 
  • Built morale and provided a motivating environment for employees.  Delivered effective praise and criticism.
  • Interviewed potential employees and provided detailed report to senior management of employees’ qualifications.

          Case Manager                       August April  

  • Managed + Social Security Disability Insurance claims for physically and mentally disabled claimants by effectively conducting telephone interviews, completing and submitting applications within deadlines, and communicating with medical professionals, insurance agents, and local and state agencies.
  • Extensive use of Microsoft Access, Word, internet searches, and communication through email, letters, and fax in a fastpaced, “noerrors” work environment.
  • Consistently met strict deadlines, produced detailed reports, and maintained uptodate files.
  • Showed creativity and initiative by volunteering for additional and toppriority projects.

           Riverside Community Care                            Melrose, MA

          Residential Counselor                            May June  

  • Increased productivity and wellbeing of six mentally ill individuals by organizing daily schedule, communicating with providers by phone and in writing, updating charts, and providing empathetic and supportive counsel.
  • Adapted to changes in work environment by creating organized and efficient office procedures.
  • Trained new employees in office procedures, including Word, Excel, and a new software program.
  • Created program specific treatment plans and written goals to aid clients in their recovery.  Submitted monthly progress reports on each client with detailed description of successes, failures, and areas of improvement needed.
  • Supervised others and maintained office independently.


          Proficient with Microsoft Word, PowerPoint, Excel, Outlook, and Access.


          Emmanuel College                                 Boston, MA

          Bachelor of Arts in Psychology                                          

          Minor in Women’s Studies and Philosophy; Campus Life Award, Psi Chi Honor Society, . GPA 

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