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Overlook Ridge Dr,
skilled professional with management and leadership experience.
learn new procedures and use creativity in daily practices. Able
to effectively work in a team or
Excellent verbal and written communication skills and interpersonal
skills. Capable of
multiple projects concurrently.
Paradis, & Albren, LLP
Process Improvement Specialist August
Conducted QA audits
of processes and procedures.
QA guidelines and parameters for various job functions and tasks.
support and serve as a general technical resource and assisted in developing
employees and recognizing areas of improvement.
Reviewed claim management
nonconformance and recommended modification of processes, additional
employee training and mentoring, and remedial action.
procedures and compared with customer requirements to ensure alignment
and accurate reporting of crucial data.
Developed QA plans
and other required process control procedures to ensure processes, work
in progress and closed claims met the specified quality standards.
Played a critical
role in developing, testing and promoting a new webbased claim management
needs to develop new training programs or modify and improve existing
Team Leader/Operations Officer
role of Team Leader concurrently with added responsibilities and projects.
and oversaw communication between three departments totaling + employees
and reported directly to senior management. Provided vital link
to keep lines of communication open.
for a new employment position and oversaw all aspects of this new position,
including training, job description, and job duties.
events to boost company morale and started an employee recognition program
and led the group of employees working on this program.
feedback to senior management on the current state of the company and
areas for improvement and assisted in creating CORE values for the company.
support and acted as a technical resource, training specialist and mentor
during times of great change within a quickly growing company.
Developed and organized
training manuals, multimedia visual aids, and other educational materials.
changes in the processing of SSDI claims i.e. team model replaced with
an individual model, ensuring both procedural efficiency and employee
comprehension and collaboration.
Managed a team of
individuals responsible for processing + Social Security Disability
Insurance claims, while adhering to strict deadlines.
Created new training
manual and acted as temporary trainer for entire department.
Acted as a liaison
for highmaintenance insurance companies, difficult claimants, and Social
Security reps providing superior customer service.
Mentored and trained
eight team members, as well as provided constant guidance, instruction
and performance evaluations with plan of action for improvement.
schedule and delegated tasks for case managers and administrative
between team members and within the entire office.
Built morale and
provided a motivating environment for employees. Delivered effective
praise and criticism.
employees and provided detailed report to senior management of employees’
Managed + Social
Security Disability Insurance claims for physically and mentally disabled
claimants by effectively conducting telephone interviews, completing
and submitting applications within deadlines, and communicating with
medical professionals, insurance agents, and local and state agencies.
Extensive use of
Microsoft Access, Word, internet searches, and communication through
email, letters, and fax in a fastpaced, “noerrors” work environment.
strict deadlines, produced detailed reports, and maintained uptodate
and initiative by volunteering for additional and toppriority projects.
Riverside Community Care
and wellbeing of six mentally ill individuals by organizing daily schedule,
communicating with providers by phone and in writing, updating charts,
and providing empathetic and supportive counsel.
Adapted to changes
in work environment by creating organized and efficient office procedures.
Trained new employees
in office procedures, including Word, Excel, and a new software program.
specific treatment plans and written goals to aid clients in their recovery.
Submitted monthly progress reports on each client with detailed description
of successes, failures, and areas of improvement needed.
and maintained office independently.
with Microsoft Word, PowerPoint, Excel, Outlook, and Access.
of Arts in Psychology
in Women’s Studies and Philosophy; Campus Life Award, Psi Chi Honor
Society, . GPA