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<pre>Array ( [var] => cut_url ) </pre> Resume for Ebrahim M. for Manager / Supervisor / Team Leader in Johannesburg, South Africa. Search More Resumes for Manager / Supervisor / Team Leader on #54NDQILPB

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Resume for Ebrahim M. for Manager / Supervisor / Team Leader in Johannesburg, South Africa

Occupation: Manager / Supervisor / Team Leader Industry:
Country: South Africa City: Johannesburg
State: Gauteng ZIP: 2146

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Ebrahim M. MBCS CITP
Member of the Computer Society of South Africa
Chartered Member of British Computer Society: Chartered IT Professional CITP
Tel.: + W
Mobile: +
I am highly skilled and qualified with a Diploma in Information Technology. In addition I have the following
industry certified qualifications: A+; Certified Novell Administrator CNA; Microsoft Certified Professional
MCP; Microsoft Certified Systems Engineer MCSE; Certified Cisco Network Associate CCNA and ITIL
Foundation in Service Management. I have years experience in the IT industry mainly focusing on Project
Management, predominantly within the Mining, Government and Telecommunication markets. I have
developed solid project management skills, and have progressed to larger projects with longer life cycles, for
clients such as iNdlovu Regional Council; Rainbow Chickens; Tongaat Hulett Sugar; McCarthy and CNBC
Africa. My move into the Media and Entertainment sector was as part of a project management team that
successfully implemented the continent’s first hour international business channel. It delivers realtime
information and insightful analysis about African business and Africa’s financial markets. CNBC Africa also
presents regular updates from CNBC affiliates around the world including Europe, Asia and the US. The
channel offers a unique global perspective from an African platform. My current role as an ICT Manager I
report to the COO taking full ownership across the board. I am seeking a fresh challenge and would value an
opportunity to further improve my managerial abilities in other industry sectors, especially within a young
dynamic company.
March Present
IT Manager
EMail Users:
Manage and Support Helpdesk
Development/Plan of web delivery/ecommerce.
Implementing the ICT budget & ICTPolicies.
Research SharePoint for document storage/share.
Responsibilities at CNBCAfrica
Maintains overall accountability for the IT portfolio strategic direction, issue management, work effort, budgeting,
deliverables, and resources.
Centralizes the company operational delivery model in order to ensure high levels of service for both internal and external
Defines the IT integration approach for locations across Africa of which all are part of the network.
Assists in development of web delivery architecture.
Continuously evaluates and monitors IT demand planning activities and executes actions to reconcile resource demand to
supply and ensures plans are aligned with financial targets and goals.
With approval from senior leadership: defines, organizes, and works directly with program managers to capture and
prioritize all IT requests.
Authorizes all IT project and development work. This includes negotiating and obtaining signoff/approvals from
businesses and users regarding project priority setting and delivery dates.
Champions and leads the governance process between departments and IT, ensuring the alignment of IT capabilities and
business requirements.
Manages expectations for IT Service Delivery performance with other divisions and departments and achieves client
satisfaction goals.
Mentors and provides leadership to IT resources.
Serves as communication conduit between IT and other divisions and departments. Ensures effective and proactive
Facilitates gathering functional and technical requirements for applications and infrastructure projects.
Manages third party relationships.
Ensuring the smooth running of all ICT systems, including antivirus software, print services and email provision.
Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, where appropriate, to
ensure cost effectiveness.
Continuously monitor progress in terms of the status of the plan and the budget and report back to the board, senior
management, the client, or the funding organisation via weekly or other progress reporting and by organising and
managing status meetings and board meetings.
Ensure compliance with SLA’s.
August Feb
Senior Manager: Services Operations Manager
Business Connexion
Client: iNdlovu Regional Council
Novell and NT
EMail Users:
Manage and Support Helpdesk
Implement ISO Standard
Convert NetWare . to NetWare
Test new Backup Software to backup NT and NetWare File Servers
Created a helpdesk function in MSAccess with an updated inventory of all IT equipment. Instrumental in achieving a software
standard on all desktops.
Manage the IT Section within the Regional Council ie. Personnel, documentation, communication and information
technology security in terms of the policies and guidelines of the Municipality
Develop and maintain Information Technology policies, standards and procedures in compliance with the ISO
and legislation.
Inspection/audits to offices throughout the PMB municipality.
Through knowledge of IT software systems, including: Virus Protection, Patches, Firewalls, Intrusion Detection
Systems and Access Control.
Keep abreast of tenders and projects that will impact Information Services.
Manage the change control and problem management matters related to projects.
Facilitate the Operational aspects of all On Demand Services within BCX.
Perform Service Delivery Management to ensure SLA and OLA compliance.
Align Service Owner objectives with process and results.
Facilitate the Service Level Management, Reporting and Billing of all On Demand Services.
Establish change management procedures according to SoD requirements.
BCX Corporate Identity and Brand Management.
May – July
Support Consultant
Business Connexion
Client: Hulett Aluminium
EMail Users:
End User Support
Migrate NetWare Server to NT
Helped with the MAXIMO rollout of users. Assisted with the design of the helpdesk procedure and layout of
the Fault Sheet, the Database stored on a SQL Server.
September April
Junior Network Consultant
Business Connexion
Client: Ferodo Brakes

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