Array
(
    [var] => cut_url
)
<pre>Array ( [var] => cut_url ) </pre> Resume for Courtney J. for Manager / Supervisor / Team Leader in Milwaukee, Wisconsin. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #8XCF4XHQZ
 

Search Resumes

Post Jobs
 


Job Seekers:
Post Your Resume


 

Resume for Courtney J. for Manager / Supervisor / Team Leader in Milwaukee, Wisconsin




Occupation: Manager / Supervisor / Team Leader Industry:
Country: United States City: Milwaukee
State: Wisconsin ZIP: 53210



View Complete Resume   Download Resume [
Array
(
    [name] => cut_url
)
PDF]
Share Share


< Back to search results Preview: For the complete resume and contact info please download it.

Array
(
    [var] => content
    [type] => preview
)
Array
(
    [var] => cut_url
)
COURTNEY JOHNSONKENNEDY
Milwaukee, WI | .. |
OPERATIONS MANAGEMENT PROFESSIONAL
LEADERSHIP | MANAGEMENT | OPERATIONS | RESULTS
Energetic, handson and results driven management professional with + years’ experience developing
and managing human resources in support of meeting mission critical operations, production and
customer service objectives. A selfmotivated analytical thinker; intelligent, articulate and driven to
succeed.
|[pic] |AREAS OF KNOWLEDGE & EXPERTISE |[pic] |
|Leading & Motivating Teams |Six Sigma / Lean Processes |Negotiation & Interpersonal |
| | |Skills |
|Operations Management |Driving High Performance Teams |Financial Oversight / |
| | |Management |
|Customer Service Programs |Staffing & Performance |Quality Assurance Initiatives |
| |Evaluations | |
|Sales & Sales Presentations |Continuous Process Improvement |Training / Mentoring Staff |
* As client services manager developed and managed analysts and technical professionals in
completing a wide array of projects correlating with the organization’s key business initiatives.
* Hired and managed employees; including all aspects of training, evaluating, coaching,
counseling, managing performance and making salary, merit or other compensation
recommendations.
* As product support manager developed and managed professional and technical staff, working
closely with other operational units in delivering high quality customer services and customer
support.
* Recipient of Trusted Business Advisor Award and President’s Club Finalist for sales achievements.
|[pic] |PROFESSIONAL PROFILE |[pic] |
Liberty Mutual Insurance, Milwaukee, WI /–Present
Liberty Mutual is a Fortune Company; one of nation’s largest insurers of autos, homes and life.
Sales Representative / Account Manager
Responsible for relationship building, new business development and account management in
representing a diverse range of financial and insurance related products and services.
. Recognized as top performer in the office; outsold all other sales representatives in the office for total
life insurance policies sold in FY.
. Exceeded first six months sales goal by % through a combination of professional drive,
interpersonal skills, presentation skills and negotiation skills.
ARI Network Services, Inc., Milwaukee, WI /–/
ARI provides business management solutions to , dealers, manufacturers and distributors
worldwide.
Territory Manager
Providing professional handson aggressive business development in creating, building and leveraging
longterm business to business relationships, driving and managing sales in a double digit growth
environment.
. Recognized as “Top ” sales representative for the Q by quickly learning ARI product and
service value propositions and aggressively utilizing proven business development and sales
methodologies.
. Fully leverage vision, drive, interpersonal skills, presentation skills and negotiation skills to generate
leads, create sales opportunities and build a funnel of opportunities to meet or exceed sales objectives.
. Increase customer base through personal prospecting and upsell/crosssell existing customers with
emphasis on relationship building and commitment to value before, during and after client contact.
WageWorks, Inc, Mequon, WI /–/
WageWorks is the leading provider of consumerdirected benefits solutions for employers.
Product Support Manager
Responsible for developing tactical standards and support procedures to facilitate customer support
operations including managing professional/technical resources to coordinate and deliver customer
services.
. Received/reviewed requests for support; developed and/or recommended solutions; provided resource
planning and allocation and directed day to day operations of support group in providing solutions.
. Hired and managed technical staff including all aspects of training and evaluating employees, coaching,
counseling, managing performance and making salary, merit or other pay increase recommendations.
. Managed internal client support functions including oversight for data setup, implementations, ongoing
monitoring, analysis of data files, data integrity, technical support and issue resolution provided to
clients.
. Developed and implemented service level agreements SLAs and managed the provision of product
support to ensure that service performance levels fully met the standards defined by the SLAs.
AT&T, Milwaukee, WI /–/
Network Client Services Manager /–/
Responsible for developing and managing a diverse team of technical services and support professionals
to meet a wide variety of technology initiatives, technical infrastructure improvements and technical
projects.
. Resource manager responsible for technical staff of + engineers, technicians and analysts
responsible for serving internal and external stakeholders performing technology projects throughout the
region.
. Responsible for the identification of associate goals and performance objectives; developed direct staff
through coaching, performance feedback and performance development plans.
. Met with staff on daily basis to communicate objectives for the group, identify areas needing
improvement, to recognize good performance and to provided unit performance group/individual
feedback to staff.
. Tracked and managed key performance indicators KPIs; prepared forecasts of future resource
demand, performed gap analysis and took action to ensure that the right resources were available at the
right time.
. Reported business unit’s performance to executive management on a weekly basis using established
headcount, hours, attendance, financial and budgettoactual metrics.
. Developed and managed performance measures and ensured that all work was managed within
regulatory guidelines, timelines, critical paths, third party requirements and specified operating budgets.
. Met or exceeded corporate objectives for staff retention by creating a positive work environment, being
passionate about personal recognition and by recognizing and leveraging individual personal
motivators.
Sales Executive /–/
Reported to sales manager; utilized a consultative selling approach calling upon Clevel and senior
executives to identify opportunities and promote, present and sell technology and telecommunications
products and services.
. Coordinated post sales implementation activities, managed projects and effectively managed accounts.
. Established new sales channel by developing alliances with key technology partners producing new
revenue that accounted for more than % of new business revenue objectives for Q/Q .
|[p|EDUCATION |[pic] |
|ic| | |
|] | | |
B.A. in Spanish, Mount Mary College, Milwaukee, WI,
Included courses in process management, work measurement, management controls and staff
development.
|[p|HONORS & AWARDS |[pic] |
|ic| | |
|] | | |
Trusted Business Advisor Award
President’s Club Finalist

Cancel
Not Enough Credits
Sorry, but you don't have enough credits to download this resume.

Purchase more credits
Not Available
Sorry but this resume is not available for download. Please choose another!

Close
Confirm Download

Would you like to download  for 1 credit?

You have  credits left.

Yes No 

Don't ask me again
Confirm View Complete Resume

Would you like to view  for 1 credit?

You have  credits left.

Yes No 

Don't ask me again