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<pre>Array ( [var] => cut_url ) </pre> Resume for Michael G. for Manager / Supervisor / Team Leader in West Lafayette, Indiana. Search More Resumes for Manager / Supervisor / Team Leader on #CKSD4SFAD

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Resume for Michael G. for Manager / Supervisor / Team Leader in West Lafayette, Indiana

Occupation: Manager / Supervisor / Team Leader Industry:
Country: United States City: West Lafayette
State: Indiana ZIP: 47906

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Michael Shane G.

South Sharon Chappel

West Lafayette, Indiana


Experience BOB ROHRMAN AUTO GROUP, Lafayette, IN   November Present 

General Manager

  • Management of every aspect of dealership from New and Used Car departments, Finance, and Parts and Service.
  • Set goals for staff on a weekly and monthly level to obtain goals set for total dealership.  Train staff with the tools to reach their goals.
  • Work with radio, news papers to cut and place adds to increase traffic for increased sales.
  • Complete responsibility for inventory.

          New Car Manager

  • Manage inventory of all New Cars.
  • Deal Trade for vehicles desired by customer not in existing stock.
  • Negotiate all new car deals.
  • Appraise vehicles being traded in for purchase of new vehicles.
  • Increase profit by adding additional products i.e. tires, rims, tint and protection plans for paint, upholstery and rust proofing.

    Finance Manager

  • Obtain Financing for car loans for individual borrowers.
  • Sell insularly products to borrower i.e. Service contract, GAP, ETCH, and Tire and Wheel policies to safe guard clients investments.
  • Assure customers experience with dealership was at the highest level of customer service.
  • Address and rectify any concerns of clients prior to delivery of vehicle.

          Sales Associate

  • Selling of New and Used vehicles.
  • Negotiate car sale with customer.
  • Present car and options on vehicle with client.
  • Take necessary information to ensure timely delivery with Finance Manager.
  • Increase profit by adding additional products i.e. tires, rims, tint and protection plans for paint, upholstery and rust proofing.
  • Deliver vehicle and go over books.
  • Follow up with customers and ensure customers experience with dealership was enjoyable and seek referral business. 

    GENEVA MORTGAGE, Rockville Centre, NY   October – October  

    Vice President of Marketing

  • Was hired on contract for one year to build Marketing Division from inception to significantly increase total revenue for Geneva Mortgage.
  • Hired and Trained Marketing staff; training new employees in the mortgage industry to become effective sales team to generate qualified leads.
  • Establish sales goals and assure marketing staff and loan officers have the tools and motivation needed to exceed all sales forecasted.
  • Obtained all licensing to assure Geneva Mortgages total compliance with all state licenses and national laws.
  • Created all reporting, scripts, objection stoppers, training material for the start up of the Marketing Division.
  • Promotions and training of sales representatives to become loan officers within a Banker / Broker, teaching them to sell as a loan officer, price the deal, meet all lender guidelines and work the loan through closing.
  • Working with executives of Geneva Mortgage to coordinate and utilize leads in the most efficient and effective manner to best meet products and services to maximize sales.

          Vice President Loss Mitigation

  • Worked on loans sold to investors that fall into default to be repurchased. Seeking restitution from the broker because of failure for the loan to meet the terms of the broker agreement for Geneva Mortgage corp.
  • Calling executives of banks and brokers demanding restitution.
  • Working closely with the Owner, President, and Lawyers of Geneva to assure all losses are rectified by the offending broker.

          FIRST MERIT TITLE, Phoenix, AZ    March – September

          Regional Sales Manager

  • Manage existing accounts in Southwest region.
  • Create opportunities and sell title services to new accounts.
  • Prospect Mortgage companies, Banks, and Realtors for future business.
  • Price Loans for investors, selling and walking loan through underwriters and processors to assure all title needs are met.
  • Train Branch Managers, Loan Officers, and Processors on online systems to expedite title services with world class customer service.

          ALPINE LENDING, Phoenix, AZ   

                      National Recruiting Manager

  • Executive position responsible for hiring professional sales representatives.
  • Placement of ads to ensure attrition within call center environment was not detrimental to production.
  • Hiring, Training, and Retention of Management team to run legs and hit company goals for production.
  • Ensure that overall production for the company and its branches are met.

                      Branch Manager

  • Daily operations of Mortgage Broker.
  • Dealing daily with Lenders, Title, and Appraisals companies to ensure timely closings.
  • Compliance with all company guidelines, sales expectations along with all state and federal guidelines.  Assuring each loan meets all regulatory policies.
  • Working with secondary markets signing on new lenders that benefit clients with products they offer.
  • Oversee loan process assuring timely closing from loan officers, processors, lenders, underwriters and title companies.
  • Hiring, Training, and Retention of Loan Officers, Processors, Front Desk Staff, Marketing Directors, and Telemarketers.
  • Ensure that company goals are met by motivating team within the branch.

          Loan Officer

  • Assist borrowers persontoperson in selection of  the right mortgage option for them.
  • Explained and calculated each option, in detail, so the borrower has a full understanding of the program. Walked borrower through the entire process, with phone calls of updates and scheduling of signing dates.
  • Assure loan fits all Fannie and Freddie guidelines.
  • Running loans through DU/LP to assure loan is approved before submitting to lender of choice.
  • Shopping loan through lenders that offer best product for borrowers needs and expectations. Full filling total customer satisfaction.

                      National Marketing Director

  • Management of Marketing Directors and production for all offices throughout United States.
  • Travel to offices to ensure adherence to company policies and to train Marketing Directors and staff to achieve company goals.
  • Implementation of new policies and systems to streamline production and paperwork within the companies systems.
  • Enhance systems through policy making with better policies and procedures to streamline production and reporting focusing the   teams efforts on efficient and effective use of marketing tools and leads.

                      Marketing Director

  • Daily Operations of a forty five seat call center including Hiring, Training, Retention, and overall performance of staff.
  • Achieved the Top Marketing Room in the Company
  • Named “Marketing Director of The Year”

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