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<pre>Array ( [var] => cut_url ) </pre> Resume for Jason C. for Manager / Supervisor / Team Leader in Heredia, Costa Rica. Search More Resumes for Manager / Supervisor / Team Leader on #L919WN7HD

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Resume for Jason C. for Manager / Supervisor / Team Leader in Heredia, Costa Rica

Occupation: Manager / Supervisor / Team Leader Industry:
Country: Costa Rica City: Heredia
State: Heredia ZIP: 00000

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Jason C.
San Francisco, Heredia
Executive Summary
Manager professional with years of experience in business process outsourcing, people
management and human resources topics. Successful at designing strategies to foster process
efficiencies that create winning teams. Focused on building strong relationships with team
members and across other teams in order to reach the company’s desired outcomes.
• Operations Management.
• People Management.
• Certified Yellow Belt Six Sigma.
• SAP Knowledge
• Organizational Design
• Coaching Techniques
• Compensation & Benefits knowledge
• Strategic Planning
Professional Experience
IBM Global Process Services: December to present
HR Operations Manager / Resource Strategist April currently
Compensation & Benefits Delivery
• Manager for the Compensation & Benefits Delivery Department
• In charge of clients’ relationship related with Business Units Executives for resource
• Responsible for the organizational structure of the Compensation & Benefits Delivery
• Ensure Compensation & Benefits processes are compliant with internal controls for audit
• Liaison with Project Executives and Vice Presidents on decision making for project
• Ultimate responsible for the successful implementation of salary ranges, benefits plans
changes, job role classification and awards administration for employee retention and
• Provide clients with best practices and continuous improvement on Compensation &
Benefits processes; to offer insight on global trends related to employee retention and
• Execute performance evaluations for the Compensation & Benefits teams and align
results with variable compensation based on contribution to the company.
HR Operations Team Leader & Global Service Manager for the P&G AccountMarch to
Compensation & Benefits Delivery
• Lead a team of business analysts in Compensation & Benefits topics.
• Responsible for team’s performance against client satisfaction metrics.
• In charge of ensuring process documentation is accurate and aligned with business
• Coach business analysts and team supervisor in processrelated issues.
• Responsible for global service delivery compliance related to Compensation for the P&G
Account –Costa Rica & Philippines teams.
• In charge of customer relationship for Salary Planning matters for the P&G account
HR Team Supervisor June to March
Compensation & Benefits Delivery
• Supervised a team of business analysts in Compensation & Benefits topics.
• Managed team’s workload.
• Assigned resources for peaks of work.
• Worked on projects & transitions affecting the Compensation & Benefits team under my
• Collected process metrics and provide results to HR Operations Team Leader.
Compensation Practitioner December to June
Compensation & Benefits Delivery
• In charge of the salary planning processs for P&G population for certain countries in
Western Europe.
• Provided salary planning proposals to P&G Salary Managers: meetings with managers to
provide insight on the best alternative to the employees related to the company’s
guidelines for Compensation
• Processed salary increases in a timely basis.
• Loaded new salary ranges for the P&G population handled by the Costa Rica team when
Bachelor of Business Administration – Management
Harding University
Searcy, Arkansas
United States of America
Memberships & Awards
* Walton Scholarship Recipient,
* Walton Scholarship Program Recruiting Committee Lead,
* Dean’s List,
* Member of Society of Human Resources Management SHRM
* IBM’s Customer Service Award Recipient P&G Account

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