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<pre>Array ( [var] => cut_url ) </pre> Resume for Sean F. for Manager / Supervisor / Team Leader in Gillingham, United Kingdom. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #LTY13IRLL
 

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Resume for Sean F. for Manager / Supervisor / Team Leader in Gillingham, United Kingdom




Occupation: Manager / Supervisor / Team Leader Industry:
Country: United Kingdom City: Gillingham
State: Kent ZIP: ME7 2PX



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SEAN F.
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Phone:Ê + Ê Mobile:ÊÊ+ Email:
Ê
PROFILE
Ê
IT Director / VP Technical Operations with a background in BB, BC, ecommerce, event ticketing,
media, technology, commercial & corporate sectors. Commerciallyaware, with a broad range of
experience having worked for leading organisations including Ticketmaster, The BBC, Pfizer, News
International & SABMiller.
Ê
Businessled & results driven, with an excellent grasp of how technology can support & enable profitability.
Ê
Experience of change management, business transformation, IT strategy definition, technology roadmaps,
ecommerce, website portals, IT production environments, back office systems, data centres, x
services, system migration and IT upgrades, delivering added business value through the use of emerging
technology.
Ê
CAREER TO DATE
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|Interim Service Management Consultant: SABMiller Contract |Oct to present |
Interim role assisting SABMiller primarily with a European service desk rollout project
• Definition of various ITILbased processes Major Incident, Change Management etc.
• Driving Major/Complex Incident resolution
• Technical vendor management
• Currently seconded to support global IS organisation in a number of key activities
|IT Director: CPI Group UK |Dec to Sept |
Responsible for all IT activities for the CPI UK group, including systems, infrastructure, application
development, delivering / missioncritical IT services to support CPI’s UK business
• Definition of IT strategic technology roadmap, aligning technology with core business requirements
• Leadership, management and motivation of a multifunctional team of IT staff, based across
the UK
• Full responsibility for definition and management of IT budget – Around £k for /
• Project planning, analysis, development, implementation and resource management
• Evaluation of existing technology platforms, and required enhancements
• Negotiation of rd party contracts; for example mobile telephony which resulted in a % annual
saving
• Recruitment, appraisal, development and coaching of IT staff
• Design and implementation of workflow process to manage IT requests
|VICE PRESIDENT, EUROPEAN TECHNICAL OPERATIONS: Ticketmaster |Oct to Dec |
Responsible for IT & technical operational activities, including systems, infrastructure, applications
& support, delivering / missioncritical IT services to support Ticketmaster’s European business
• Appointed to VP role to control IT production environments, ticketing systems & customerfacing
portals
• Definition of IT strategic and technology roadmaps, aligning technology with core business
requirements
• Leadership, management and motivation of a multifunctional team of + IT staff, based in
countries
• Direct management of IT technical operations based in London, Quebec, Copenhagen and
Amsterdam
• Full budgetary management responsibilities for IT, controlling £.m CAPEX & £m+
OPEX budgets
• Monitors operational performance, systems capacity, budgetary controls, SLAs & internal KPI metrics
• Coordinates IT technical support, data centre facilities, planned maintenance and technology
upgrades
• Ensures IT compliance with quality, data protection, best practice, PCI DSS and governance standards
• Project planning, analysis, development, implementation & resource deployment management
activities
• Negotiates & reviews tenders, evaluates technology and selects vendors and IT solutions providers
• Recruitment, appraisal, training, development and coaching of key business support staff & IT
personnel
• Handles technical duediligence relating to M&A, including the preparation of IT functions for
integration
• Prepared for planned merger between Ticketmaster and Live Nation, defining core
technology synergies
• Planned postmerger review of technical operations, achieving synergy savings for the merged
business
• Developed business cases and business benefit analysis for the adoption of emerging IT technologies
• Established relationships with key suppliers, leveraging vendor capabilities & delivering value
for money
|SENIOR DIRECTOR, EUROPEAN SYSTEMS OPERATIONS: Ticketmaster |Jun to Sep |
• Responsible for all aspects of IT systems management, delivering missioncritical IT/IS across the
region
• Appointed to seniorlevel IT management role to deliver a stepchange improvement in IT
service levels
• Focused on spearheading technology upgrades and enhancements, supporting ambitious
growth plans
• Member of the senior technology management team, restructuring technology operations
across Europe
• Delivered IT / IS upgrades & enhancements, supporting delivery of consistent services across
the region
• Direct responsibility for application support groups, expanding technical support teams to
over + staff
• Instrumental as part of the Ticketmaster team, awarded the London Olympics ticketing
contract
• Ongoing responsibility as the lead IT / technical interface with the London Games organising
committee
• Led a project to identify and commission a new , sq.ft data centre facility to replace the
London site
• Managed the migration of infrastructure from the Londonbased data centre to a new site in
Amsterdam
|GROUP SYSTEMS MANAGER: Ticketmaster |Apr to May |
• Responsible for all aspects of IT systems management, including infrastructure, applications and
support
• Appointed as Group Systems Manager to control x data centre facilities, websites and
infrastructure
• Focused on driving business value and agility through adoption of enhanced IT solutions & architecture
• Expansion and leadership of the technical support team London, from heads to a team of + IT
staff
• Led project to identify a suitable London data centre ,+ sq.ft to replace a smaller,
legacy operation
• Handled RFP creation and distribution, vendor selection and contract negotiation for the new
data centre
• Successfully managed the migration of infrastructure to new facilities, whilst minimising
business impact
CAREER TO DATE CONTINUED
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|SENIOR SYSTEMS ADMINISTRATOR: Ticketmaster |Jun to Mar |
• Responsible for all aspects of production IT operations and technical support services for UK
operations
• Appointed to lead delivery of x data centre & webbased services, leading a team of +
support staff
• Focused on implementation of a new platform, consisting of + servers, delivered ontime
& budget
• Handled budgetary issues, vendor selection, pricing negotiation, procurement and physical
deployment
• Established strong business relationships with the Los Angelesbased corporate IT /
technology teams
• Led the development of procedures, standards and guidelines for the delivery of critical IT / IS services
|TECHNICAL SUPPORT ENGINEER: Liberate Technologies |Dec to Jan |
• Responsible for the provision of customerfacing IT / technical support, consultancy and project
delivery
• Appointed to provide IT / IS support services to Liberates’ European client base o

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