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<pre>Array ( [var] => cut_url ) </pre> Resume for April A. for Manager / Supervisor / Team Leader in Albuquerque, New Mexico. Search More Resumes for Manager / Supervisor / Team Leader on #ONZPTNDDO

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Resume for April A. for Manager / Supervisor / Team Leader in Albuquerque, New Mexico

Occupation: Manager / Supervisor / Team Leader Industry:
Country: United States City: Albuquerque
State: New Mexico ZIP: 87114

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April L. A.

Lunsford Rd 

Plano, TX

Dynamic leader with a passion for leveraging people, process and technology to drive results * Experienced sales leader in a variety of environments, including inside, field, and ecommerce sales * Proven experience in marketing, communications, business development, strategy, analysis and people management *



Manager, SMB Online & Affiliate Sales

September Present 

Manage and drive revenue through the Small & Medium Business web store and the affiliate sales program totaling a combined average of million dollars in annual revenue. Manage online environment through strategic product placement, promotion and pricing. Identify revenue opportunities and work collaboratively with marketing, IT and supply chain partners to maximize traffic and revenue attainment. Develop and execute sales & marketing plans in a complex and dynamic environment. In addition to web store management, also manage and lead an affiliate sales team focused on generating demand through key partnerships with outside organizations. Coordinate marketing, sales activities and relationships with key accounts to drive calls to HP SMB sales teams and clicks on affiliate web portals. Responsible for all aspects of the business, including revenue and margin attainment, contract management, goal planning, development and implementation of sales model and people management. 


Inside Sales Manager, Plano, TX

August September  

Managed and led Inside Sales Representatives responsible for managing inbound calls and orders for the Small and Medium Business SMB customer segment. Assisted in the recruiting, training and development of Inside Sales Representatives and assisted in planning inside sales strategies. Served as an escalation point to engage appropriate resources for sales support issue resolution. Worked crossfunctionally with other managers and business partners to increase efficiency and maximize revenue attainment. Responsible for employee career development, compensation, performance goals, monitoring and coaching, training, and new hire development.  

Legislative Assistant, New Mexico House of Representatives, Santa Fe, NM

October August  

Provided support and assistance for the New Mexico House Minority Leadership and caucus. Investigated and followedthrough on various constituent issues for legislators. Utilized state government processes to solve complex problems. Conducted research and analysis on legislation and utilized strong knowledge of political processes and legislative activities to promote and support caucus initiatives and goals. 

Team Manager, TMobile, Albuquerque, NM

August June  

Developed and managed employees dedicated to servicing TMobile customers. Consistently managed all resources to maximize efficiency including handling performance issues in a timely and professional manner and providing constructive feedback. Kept senior leadership abreast of potential performance obstacles and offer possible solutions through the use of weekly and monthly reporting. Assisted in the interviewing, hiring and orientation of employees and conducted performance reviews. Coordinated and assisted the training team regarding ongoing development and training. Provided quality feedback to assist in team member’s career development and served as central resource for all staff. Ensured customer satisfaction was the priority by monitoring and evaluating call statistics, including quality, call resolution time and one call resolution. 

 Incentive Manager, TMobile, Albuquerque, NM

August August  

Achieved and maintained a significant level of knowledge of customer care center operations, consumer products and services, competitive issues, individual, team performance results, and marketing strategies. Motivated customer care center employees to excel in all areas of performance by implementing incentive programs on both a local and national level. Maintained effective, consistent communication with key support areas, including Team Managers, Coaches and other customer care employees. Evaluated local incentive program effectiveness through data analysis. Ensured call center leadership was educated about how to provide effective recognition. Ensured adherence to incentive and recognition program policies and procedures, including taxation tracking and budget management. 

Area Sales Manager, TMobile, Albuquerque, NM/El Paso, TX

April August  

Responsible for all aspects of TMobile National Retail sales in the Albuquerque, NM and El Paso TX markets. Hired, developed and retained National Retail sales and support team members, including Account Representative and Event Representatives. Supervised, assisted and evaluated Account Representatives in coaching and developing their accounts. Partner with account management on a store, district and regional level. Coach and develop Event Team to drive performance. Increased market share and achieved and exceeded performance targets related to subscribers, revenue, churn and CPGA. Drove overall market performance by analyzing key metrics on daily, weekly and monthly basis and implemented key operational initiatives in the field while maintaining high operational standards. Ensured the integrity of the TMobile brand at national retailer outlets and executed creative and effective dealer merchandising and training programs. Developed and implement informal and formal sales recognition programs for both account partners and market team.  

Account Representative, TMobile, Denver, CO

February April  

Managed and supported northern Colorado national accounts. Provided and merchandised TMobile collateral as determined by accounts’ marketing requirements. Trained and built productive relationships with account associates. Motivated account staff and drove sales through training, event planning and execution, sidebyside selling, and incentive programs. Partnered with management on store, district and regional levels. Developed and implemented business plans that reflected TMobile’s company objectives and values to maximize productivity and sales results. Forecasted and responded appropriately to changing business needs on a weekly basis. Completed administrative responsibilities including tracking account activations, developing training materials, resolving customer care issues and monitoring dealer lines.  


Bachelor of Arts in Psychology, University of Wyoming, Laramie, WY, May

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