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<pre>Array ( [var] => cut_url ) </pre> Resume for James M. for Manager / Supervisor / Team Leader in Lexington, Kentucky. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #RL51DGS2V
 

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Resume for James M. for Manager / Supervisor / Team Leader in Lexington, Kentucky




Occupation: Manager / Supervisor / Team Leader Industry:
Country: United States City: Lexington
State: Kentucky ZIP: 40511



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JAMES M.  
Paris Pike Lexington, KY US  
 
..emurse.com/

OBJECTIVE   
Interested in applying my skills and knowledge to begin a new, rewarding career that will utilize my experience to its fullest potential.

EDUCATION     
Kaplan University, Miami, FL, October attending  
Computer Science, . Grade Point Average   
IcsInternational Correspondence Schools, Scranton, PA, March December,

Small Business management in Business, . Grade Point Average

 
    
 
SKILLS   
Proficient in: 
Microsoft Word , , ,  
Microsoft Excel , , ,  
Microsoft Access , , ,  
Microsoft PowerPoint , , ,  
Microsoft Outlook , , ,
 

WORK EXPERIENCE 
Gabriel Brothers, Inc, Lexington, Ky / /
Assistant Store Manager
  • Ensure standards for quality, customer service, health and safety are met.
  • Perform all employeerelated management functions including interviewing, hiring, training, coaching, motivation, discipline, performance appraisal, conflict resolution, and the administration of human resources policies and initiatives.
  • Serve as a role model for customer service, and set the pace for service excellence for all employees.
  • Manage, prioritize and execute the daytoday organizational needs of the store, including: store cleanliness and restocking, training store staff for sales techniques, customer service, merchandising, 
    imparting product knowledge of merchandise, as well as any other detail that may need addressing as they come up.
  • GE Allstate Partnership Marketing Group, Saint Petersburg, FL / – /
    Performance Auto Support Specialist
  • Assisted in profitable top line growth through the acquisition of new partners and through organic growth with existing partners.
  • Drive initiatives that improve the profitability of ARS Allstate Roadside Service through improved Productivity .
  • Support integration activities for the transition of the business from GE Partnership Marketing Group to Allstate.
  • Maintained PCNAPorsche Cars North America Certification status and Completed PCNA Mastery Testing Requirements.
  • Consistently demonstrated ongoing working knowledge of the Porsche vehicles by diagnosing vehicle issues and providing knowledgeable and accurate problem solving technical assistance to Porsche owners.
  • Demonstrated working knowledge of products & benefits and ability to respond to customer inquiries. Locate provider & arrange emergency auto dispatch service. Research, investigate and resolve customer concerns/inquiries. Respond to telephone inquiries from customers and providers pertaining to coverage, claims and billing. Update customer files and attempt to save and retain memberships.
  • GEXerox Capital Services , Saint Petersburg, FL / /
    Credit Administrator
  • Manage billing dispute resolution process including interactions with Risk, Finance, Sales, Operations and Customer Service teams.
  • Balance execution of strategic longterm objectives with daytoday business demands.
  • Serve as an escalation point for the business/leasee issues and complaints
  • Evaluate and approve refunds, writeoffs, settlements and other modifications as necessary and appropriate.
  • Conduct customer account reconciliations and coordinate efforts to resolve payment missapplications as needed.
  • Administered accounts in excess of $ million dollars monthly for state, county and local government accounts.
  • TJ Maxx, Pinellas County, FL / /
    Operations Manager
  • Expedited communication between upper level management and general personnel.
  • Assisted subordinates and supervisors in identifying, maintaining and resolving situations or problems.
  • Interviewed, recruited, hired, trained and supervised over associates for grand opening of new store.
  • Assisted Management in planning and execution of mass shipment receipts and allocation.
  • Initiated complete store fixturing installation and placement.
  • Edison Brothers Stores, Inc., Pinellas County, FL / /
    Store Manager
  • Demonstrated effective leadership and encouraged team concepts.
  • Interviewed job applicants and evaluated worker performance to recommend personnel actions such as hiring, retention, promotion, transfer, disciplinary action and dismissal of workers.
  • Assigned duties to workers and scheduled break periods, work hours and vacations.
  • Trained workers in store policies, department procedures and job duties.
  • Evaluated customer complaints, examined returned merchandise and resolved problems to restore and promote good public relations.
  • Eckerd Corporation, Pinellas county, FL / /
    Assistant Manager
  • Managed all store operations in absence of manager.
  • Identified problems, diagnosed causes and determined corrective actions.
  • Assigned duties to workers and scheduled break periods, work hours and vacations.
  • Recorded delivery of merchandise, compared record with merchandise ordered and reported discrepancies to control costs and maintain correct inventory levels.

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