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<pre>Array ( [var] => cut_url ) </pre> Resume for Lynne H. for Manager / Supervisor / Team Leader in Elkhorn, Nebraska. Search More Resumes for Manager / Supervisor / Team Leader on #XRNAZZTBJ

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Resume for Lynne H. for Manager / Supervisor / Team Leader in Elkhorn, Nebraska

Occupation: Manager / Supervisor / Team Leader Industry:
Country: United States City: Elkhorn
State: Nebraska ZIP: 68022

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Lynne A. H.

N. th Ave., Elkhorn, NE. 


Operations, Call Center & Risk Management, People Development, Process & Policy

Recognized for developing a climate that supports and rewards excellent group and individual performance.  Qualified in the areas of consumer fraud and ITrelated security processes and procedures, particularly with regard to financial products, goods, services and internet crimes.  Well trained in cutting edge operations associated with or dependent upon technology and possess a proven track record of adding efficiency, leading front line customer support teams, and resolving complex customer issues.

     Key Strengths    

  • Strategic Operations Management
  • Process & Policy Improvement
  • Product Development
  • Risk Management
  • Investigations & Research
  • Project Management
  • Customer Service Management
  • ECommerce

         Professional Profile    

    ASC Information Technology, Omaha, NE     / – Current

    Research & Development

    ASC Information Technology is a computer consulting, system design and programming company. 

    Researched information technology related grant requirements for newly created social networking site.  Provided the policy information and acceptable use verbiage for this networking site.  Worked with our technical development team to reinvent the company website.  Provided the graphics, verbiage, quality reviews and final overview.  Developed marketing plans and strategies which assisted our sales and recruiting teams with people placements.  Dedication directed at information technology related education, code generation and business networking.  Assistance provided to Human Resources and recruiting efforts.   

    Interstate Bureau of Investigations, Inc.  Omaha, NE    / – /


    Security and Private Investigations

    Assisted with government CCR, SBN and ORCA registrations in order to bid on security/surveillance jobs. Completion of these registrations allowed the company to bid and obtain security installation jobs for multimillion dollar companies in the local area.  Worked to develop business and marketing plans for IBI's current company status and future ventures.   Presentations completed for grade schools on internet safety and after school safety. 

    PayPal, an eBay Company, La Vista, NE      / – /

    Supervisor, Acceptable Use Policy – / – /

    Supervisor, Risk Operations – Resolution Services – / – /

    Sr. Agent Resolution Services – / – /

    Sr. Agent Expert Knowledge Group – / – /

    Agent Resolution Services – / – /

    PayPal is the faster, safer way to pay and get paid online. The service allows members to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or personal financing. With more than million active accounts in markets and currencies around the world, PayPal enables global ecommerce.  

    Developed, trained and mentored a team of agents and Sr. Agents as well as created efficiencies, plans, goals, budgets and ideas to support the department and company.  Aligned business strategies which helped enforce our User Agreement and Acceptable Use Policy to ensure that the payment system was not being used for illicit purposes.  Acted as a liaison between the local office, United Kingdom, Australia, India and Asian teams as well as provided training for these countries.  Operated within risk operations which included product and brand risk, financial risk, Credit Card Association risk, legal and regulatory risk, AntiMoney Laundering, Suspicious Activity Reports, OFAC. 

  • Built and developed teams, policy and procedures revolving around call center aspects, resolution services and the enforcement of illicit internet crimes.  Teams were trained to work within all areas of the Risk Operations silo and consistently exceeded expectations and quality.
  • Successfully prevented over million dollars in illicit payments from going into and out of the payment system during the first year of team development.
  • Created online tracking systems while working with analytics and product teams.  This assisted our team in with more efficient investigational resources, tools and reporting.
  • Developed and maintained an intranet via SharePoint to create efficiencies within the department.  My ability allowed me to build and administrate other websites for other departments within the company.

    Compuware Corporation, Omaha, NE      / – /

    Branch Administrator

    Compuware serves the world's largest IT organizations, including of the largest Fortune companies. We have more than , customers worldwide, representing every vertical industry. 

    Managed payroll for + employees along with general accounting and human resource functions.  Negotiated contract terms and bill rates for vendors.  Revamped the employee policy manual based on current employment laws.  Trained and mentored new administrators during and after two company acquisitions within a threeyear time frame.  Planned and organized employee and client functions.

    Wesco Data Communications Omaha, NE. 

    Customer Service Manager        

    Miller Electric Company Omaha, NE.  

    Customer Service Representative       

    Mutual of Omaha Companies Omaha, NE. 

    Group Claim Auditor          

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