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Lynne A. H.
Ave., Elkhorn, NE.
Center & Risk Management, People
Development, Process & Policy
Recognized for developing a climate
that supports and rewards excellent group and individual performance.
Qualified in the areas of consumer fraud and ITrelated security processes
and procedures, particularly with regard to financial products, goods,
services and internet crimes. Well trained in cutting edge operations
associated with or dependent upon technology and possess a proven track
record of adding efficiency, leading front line customer support teams,
and resolving complex customer issues.
Strategic Operations Management
Process & Policy Improvement
Investigations & Research
Customer Service Management
ASC Information Technology,
Omaha, NE / – Current
Research & Development
ASC Information Technology is a
computer consulting, system design and programming company.
Researched information technology related
grant requirements for newly created social networking site. Provided
the policy information and acceptable use verbiage for this networking
site. Worked with our technical development team to reinvent the
company website. Provided the graphics, verbiage, quality reviews
and final overview. Developed marketing plans and strategies which
assisted our sales and recruiting teams with people placements.
Dedication directed at information technology related education, code
generation and business networking. Assistance provided to Human
Resources and recruiting efforts.
Interstate Bureau of Investigations,
Inc. Omaha, NE / – /
Security and Private Investigations
Assisted with government CCR, SBN and
ORCA registrations in order to bid on security/surveillance jobs. Completion
of these registrations allowed the company to bid and obtain security
installation jobs for multimillion dollar companies in the local area.
Worked to develop business and marketing plans for IBI's current company
status and future ventures. Presentations completed for grade
schools on internet safety and after school safety.
PayPal, an eBay Company, La
Vista, NE / – /
Supervisor, Acceptable Use Policy
– / – /
Supervisor, Risk Operations
– Resolution Services – /
Sr. Agent Resolution Services
– / – /
Sr. Agent Expert Knowledge Group
– / – /
Agent Resolution Services
– / – /
PayPal is the faster, safer way
to pay and get paid online. The service allows members to send money
without sharing financial information, with the flexibility to pay using
their account balances, bank accounts, credit cards or personal financing.
With more than million active accounts in markets and currencies
around the world, PayPal enables global ecommerce.
Developed, trained and mentored a team
of agents and Sr. Agents as well as created efficiencies, plans, goals,
budgets and ideas to support the department and company. Aligned
business strategies which helped enforce our User Agreement and Acceptable
Use Policy to ensure that the payment system was not being used for
illicit purposes. Acted as a liaison between the local office,
United Kingdom, Australia, India and Asian teams as well as provided
training for these countries. Operated within risk operations
which included product and brand risk, financial risk, Credit Card Association
risk, legal and regulatory risk, AntiMoney Laundering, Suspicious Activity
Built and developed teams,
policy and procedures revolving around call center aspects, resolution
services and the enforcement of illicit internet crimes. Teams
were trained to work within all areas of the Risk Operations silo and
consistently exceeded expectations and quality.
Successfully prevented over
million dollars in illicit payments from going into and out of the
payment system during the first year of team development.
Created online tracking
systems while working with analytics and product teams. This assisted
our team in with more efficient investigational resources, tools and
Developed and maintained
an intranet via SharePoint to create efficiencies within the department.
My ability allowed me to build and administrate other websites for
other departments within the company.
Compuware Corporation, Omaha,
NE / – /
Compuware serves the world's largest
IT organizations, including of the largest Fortune companies.
We have more than , customers worldwide, representing every vertical
Managed payroll for + employees
along with general accounting and human resource functions. Negotiated
contract terms and bill rates for vendors. Revamped the employee
policy manual based on current employment laws. Trained and mentored
new administrators during and after two company acquisitions within
a threeyear time frame. Planned and organized employee and client
Wesco Data Communications
Company Omaha, NE.
Mutual of Omaha
Companies Omaha, NE.
Group Claim Auditor