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<pre>Array ( [var] => cut_url ) </pre> Resume for Darryl S. for Manager / Supervisor / Team Leader in Nashville, Tennessee. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #YRZC3ULMX
 

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Resume for Darryl S. for Manager / Supervisor / Team Leader in Nashville, Tennessee




Occupation: Manager / Supervisor / Team Leader Industry:
Country: United States City: Nashville
State: Tennessee ZIP: 37217



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  Summary of Qualifications  
   
 

Accomplished, performancedriven, and customerfocused professional with combined background in sales and management including years of experience in the telecommunications industry. Demonstrate superior level of business management and organizational development abilities complemented with refined business acumen through education and continuous growth. Expert at formulating and implementing strategies to reduce costs, enhance efficiencies, and strengthen overall operations. Possess strong leadership and mentoring skills; highly adept at coordinating training programs for employees to promote exceptional performance.  

  Areas of Expertise  
   
 
 
  • Corporate Leadership and Team Building
  • Relationship Management
  • Customer Service and Satisfaction
  • Sales and Marketing Management
  • Strategic Planning and GoalSetting
  • Staff Training and Development
  •  
     
      Professional Experience  
       
     

    AT&T Mobility, LLC, Nashville, Tn

    Area Sales Center Manager National Distribution Team Dec

  • Provided strategic leadership to all employees to ensure highend performance and support sales team members in achieving sales quotas
  • Initiated and implemented strategies for process improvements to promote effective sales techniques as well as sales training and operational efficiencies
  • Coordinated the development and execution of motivational training for GoPhone product which resulted in % sales increase in the first month
  •  

    Sales Center Manager, Nashville, Tn Feb March

  • Assumed full Cingular / ATT Wireless intermittent primary leadership and efficiently performed actingdirector responsibilities
  • Played a pivotal role in reducing attrition by % in five months as well as churn by %
  • Generated a significant improvement in sales by % as a fivemonth average
  •  

    Cingular Wireless National Telesales, Nashville, Tn

    Regional Sales Manager Oct Mar

  • Utilized strong leadership skills in overseeing staff, including to managers and more than representatives
  • Provided assistance to the Director of Telesales and supported markets
  • Functioned as transition team consultant responsible for consolidating sales offices into two megacenters
  • Led efforts toward the successful design and implementation of management development programs for career enhancement
  •  

    Cingular Wireless Telesales Midwest Region, St. Louis, Mo

    Telesales Manager Aug Oct

  • Supervised managers and indirect reports working with salesrelated inbound / outbound call center
  • Established the Area Manager Coalition and built a forum to discuss best practices of operations in nine markets
  • Successfully wrote direct mail promotions customized to habitual buying patterns of various demographic groups
  • Oversaw the implementation of CustomerForLifeProgram with focus on customer retention; facilitated % reduction of churn
  •  
      Earlier Experience  
       
     

    Southwestern Bell Yellow Pages, Saint Louis, MO

    Facilities Coordinator 

    Telesales Consultant 

    Southern Bell Telephone Company, Saint Louis, MO

    Office Clerical Assistant  

      Education  
       
     

    Doctor of Management In Progress

    University of Phoenix, Phoenix Arizona OL 

    Master of Business Administration in Business Management:

    University of Phoenix, Nashville, TN 

    Bachelor of Arts in Business Marketing:

    Webster University, Saint Louis, MO 

      Professional Affiliations  
       
     

    Member, American Management Association AMA

    Member, Center for Creative Leadership CCL

    Member, Urban Professional Network and Marketing UP

    Member Chapter President, Treasurer, and Secretary, Omega Psi Phi Fraternity 

      Honors and Awards  
       
     

    Time Winner Pyramid of Success Award for Excellence

    Objective Achiever Award | Revenue Retention Award | Man of the Year Award 

      Interests  
       
     

    Physical fitness, golf, swimming, cycling, hiking, camping, writing, photography, and videography


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